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    SG-2220 Boot Issue (No Console)

    Scheduled Pinned Locked Moved Official Netgate® Hardware
    26 Posts 13 Posters 7.7k Views
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    • B
      browner87
      last edited by

      My 2220 just died the exact same way. I'm really hopeful that support can replace it and do so asap. Now I need to scramble to find something I can put pfSense on so I have internet until they do…

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      • G
        grink
        last edited by

        My SG-2220 just died today too, around 12:00 PM EDT.  Solid green network LEDS and solid orange LED. No console output or anything.  I wonder if the date had anything to do with it? I'm going to contact support as well.

        IMG_20171209_123647811.jpg_thumb
        IMG_20171209_123647811.jpg

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        • F
          flxkid
          last edited by

          Mine just died in exactly the same manner as well….argh! Hopefully support can help out here

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          • P
            pfsensex2it.com
            last edited by

            Count one more SG-2220 that just died in exactly the same way.  They appear to have a serious issue that is not just an isolated occurrence or two.

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            • ivorI
              ivor
              last edited by

              Contact our support. C2000 series has a known issue and we offer an extended warranty because of it. Please contact our support so they can diagnose. https://customercare.netgate.com/

              Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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              • B
                bcruze
                last edited by

                just curious for those that have failed.  before they failed obviously.  did you apply the netgate coreboot upgrades?

                ? 1 Reply Last reply Reply Quote 0
                • C
                  CTGriffin
                  last edited by

                  I have the same problem.  My SG-2220 served well since 2015 and I am sorry to see it bricked in this state.  I have ordered a new SG-1000 to replace it.  I am curious if I can use my saved XML configuration for my various VPN setups or if I will need to manually reconfigure from scratch?  No biggie either way as I know what needs to get done, but the saved XML from the SG-2220 would be a time saver.

                  Thank you for developing such a cool product!

                  –Christopher

                  IMG_2345.jpg
                  IMG_2345.jpg_thumb

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                  • ivorI
                    ivor
                    last edited by

                    Yes, you will be able to restore the XML from 2220. My only concern is about your requirements, SG-1000 has lower specs than SG-2220 so you might not be happy with the performance. What kind of internet speeds do you have?

                    Also, please contact our support so they can see what's going on with 2220. https://go.netgate.com/support/login

                    Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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                    • C
                      CTGriffin
                      last edited by

                      My internet speed is nothing to write home about:  47.9Mbps download, 5.52Mbps upload via AT&T service and test results.

                      So to confirm:  I will be able to use my SG-2220 XML for the SG-1000?

                      Thanks!

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                      • ivorI
                        ivor
                        last edited by

                        SG-1000 will handle that without issues. Yes for XML, but do let us know if you encounter any issues.

                        Thanks!

                        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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                        • ?
                          A Former User @bcruze
                          last edited by

                          @bcruze Yes, I previously applied the coreboot upgrade via pfSense GUI, then power cycled all pfSense firewalls. Unfortunately one of the upgraded SG-2220 failed to boot with the same behavior as OP. Netgate support took back the failed hardware and replaced the entire board under extended warranty.

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                          • L
                            ltl_off
                            last edited by

                            I'm having a similar issue, my lights all turn solid green with no response of any kind. Has anyone had this occur?

                            chrismacmahonC 1 Reply Last reply Reply Quote 0
                            • chrismacmahonC
                              chrismacmahon @ltl_off
                              last edited by

                              @ltl_off Can you open a ticket at https://go.netgate.com Thanks!

                              Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                              Do Not PM For Help!

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