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    Upgrade 2.3.5 to 2.4.3 ... crash report

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • ColinJackC
      ColinJack
      last edited by

      @jimp said in Upgrade 2.3.5 to 2.4.3 ... crash report:

      pfSense-upgrade -d

      Okay - I won't print it all out unless you wnat it but:

      pfSense-upgrade -d

      Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/20131226/rrd.so' - Shared object "librrd.so.8" not found, required by "rrd.so" in Unknown on line 0

      Updating repositories metadata...
      Updating pfSense-core repository catalogue...
      pfSense-core repository is up to date.
      Updating pfSense repository catalogue...
      pfSense repository is up to date.
      All repositories are up to date.
      Setting vital flag on pkg...

      The following 96 package(s) will be affected (of 0 checked):

      Installed packages to be REMOVED:
      php56-gettext-5.6.35
      php56-curl-5.6.35
      pfSense-Status_Monitoring-1.6.5
      pfSense-2.3.5_2
      libzmq4-4.2.3
      glib-2.50.3_2,1
      dnsmasq-2.79,1
      bind-tools-9.12.1

      New packages to be INSTALLED:
      python2: 2_3 [pfSense]
      devcpu-data: 1.16 [pfSense]
      php-suhosin: 0.9.38_3 [pfSense]
      pear-Crypt_CHAP: 1.5.0 [pfSense]
      pear: 1.10.5_1 [pfSense]
      openvpn: 2.4.4_1 [pfSense]
      liblz4: 1.8.0,1 [pfSense]
      pecl-radius: 1.4.0.b1 [pfSense]
      pear-Net_IPv6: 1.3.0.b2_2 [pfSense]
      pear-Net_Growl: 2.7.0 [pfSense]
      pear-Auth_RADIUS: 1.1.0 [pfSense]
      mobile-broadband-provider-info: 20170310 [pfSense]
      pear-Mail: 1.4.1,1 [pfSense]
      pear-Net_SMTP: 1.8.0 [pfSense]

      Is thiat enough to give you a clue?
      That is followed by:

      Number of packages to be removed: 8
      Number of packages to be installed: 15
      Number of packages to be upgraded: 10
      Number of packages to be reinstalled: 60
      Number of packages to be downgraded: 3

      The operation will free 45 MiB.
      Thanks
      59 MiB to be downloaded.

      **** WARNING ****
      Reboot will be required!!
      Proceed with upgrade? (y/N)

      Thanks

      1 Reply Last reply Reply Quote 0
      • jimpJ
        jimp Rebel Alliance Developer Netgate
        last edited by

        Yeah that looks like it's lodged halfway between versions. I'd tell pfSense-upgrade to proceed and see where it lands. Before you do that, take a backup and download a 2.4.3 installer just to be safe.

        If all else fails, you can reinstall 2.4.3 and recover the configuration and be back up in a few minutes.

        Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

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        Do not Chat/PM for help!

        ColinJackC 1 Reply Last reply Reply Quote 0
        • ColinJackC
          ColinJack @jimp
          last edited by

          @jimp

          That is my concern ... the pfSense is in Dallas, Texas (a VM) and I am in Norfolk UK ... if it goes bang I'm stuck! :(
          Gut feeling? Should be okay? I have the config backed up.
          Worst case I could get the datacentre guys to upload a vanilla 2.4.3 for me.

          1 Reply Last reply Reply Quote 0
          • jimpJ
            jimp Rebel Alliance Developer Netgate
            last edited by

            Yeah that might be tricky. As it is, the inconsistent state will most likely lead to a failure in some way, though. I'd proceed with the upgrade but have the datacenter crew prepped with an installer image in case. During the install they can choose the Recover config.xml option and then proceed through the installation and it will retain your current settings. That will only take a few minutes to complete and avoids having to do anything special to restore the config.

            Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

            Need help fast? Netgate Global Support!

            Do not Chat/PM for help!

            1 Reply Last reply Reply Quote 0
            • ColinJackC
              ColinJack
              last edited by

              Thanks - that was my thoughts also.
              I have asked to datacentre guys to confirm they can put the pieces together if required - just waiting for their reply. :)

              1 Reply Last reply Reply Quote 0
              • ColinJackC
                ColinJack
                last edited by

                Hi jimp,

                Okay - tried the update from the CLI but still failed. This error on boot:

                Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/20131226/rrd.so' - Shared object "librrd.so.8" not found, required by "rrd.so" in Unknown on line 0

                Thanks

                Colin

                1 Reply Last reply Reply Quote 0
                • ColinJackC
                  ColinJack
                  last edited by

                  Any thoughts. Presume I just need to install the missing bits?

                  Thanks

                  1 Reply Last reply Reply Quote 0
                  • jimpJ
                    jimp Rebel Alliance Developer Netgate
                    last edited by

                    What was the output from pfSense-upgrade? Is the output of pkg upgrade -n still the same?

                    You might be able to force an update of everything with something like pkg unlock pfSense-kernel-pfSense; pkg upgrade -f.

                    I'd still be prepared for a reinstallation, though.

                    Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                    Need help fast? Netgate Global Support!

                    Do not Chat/PM for help!

                    1 Reply Last reply Reply Quote 0
                    • ColinJackC
                      ColinJack
                      last edited by

                      Thanks jimp,

                      Got the datacentre guys on standby (with a config file). :)

                      When I run pfsense-upgrade /d it all appears to upgrade okay and then reboots and throws the error:
                      Warning: PHP Startup: Unable to load dynamic library ‘/usr/local/lib/php/20131226/rrd.so’ - Shared object “librrd.so.8” not found, required by “rrd.so” in Unknown on line 0
                      Am I not able to just install the missing library?

                      Thanks

                      Colin

                      1 Reply Last reply Reply Quote 0
                      • jimpJ
                        jimp Rebel Alliance Developer Netgate
                        last edited by

                        @colinjack said in Upgrade 2.3.5 to 2.4.3 ... crash report:

                        Am I not able to just install the missing library?

                        I gave the command for that up at the start of this thread. But what worries me is if other things are also missing or failing to upgrade, there may be a deeper issue on the system as a whole.

                        Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                        Need help fast? Netgate Global Support!

                        Do not Chat/PM for help!

                        1 Reply Last reply Reply Quote 0
                        • ColinJackC
                          ColinJack
                          last edited by

                          @jimp said in Upgrade 2.3.5 to 2.4.3 ... crash report:

                          Sorry - you did:
                          Try running pkg upgrade -f rrdtool, if it claims the package is not installed or gives a different error, then do pkg install -f rrdtool.

                          I think your worries are valid but I agree with you that it needs to be sorted because there may be underlying problems which will surface later.

                          I will have another go and then see what happens. As I said, I have the datacentre crew on standby!

                          Thanks for your help on this.

                          1 Reply Last reply Reply Quote 0
                          • ColinJackC
                            ColinJack
                            last edited by

                            @colinjack said in Upgrade 2.3.5 to 2.4.3 ... crash report:

                            Hmmm ...

                            [2.3.5-RELEASE][root@firewall]/root: pkg upgrade -f rrdtool
                            Shared object "libssl.so.8" not found, required by "pkg"
                            [2.3.5-RELEASE][root@firewall]/root: pkg install -f rrdtool
                            Shared object "libssl.so.8" not found, required by "pkg"
                            [2.3.5-RELEASE][root@firewall]/rootpkg upgrade -n
                            Shared object "libssl.so.8" not found, required by "pkg"

                            So forcing upgrade will also throw the pkg error?

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                            • jimpJ
                              jimp Rebel Alliance Developer Netgate
                              last edited by

                              Use pkg-static instead of pkg in that case, but that is another sign that your system is still stuck between 2.3.x and 2.4.x.

                              Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                              Need help fast? Netgate Global Support!

                              Do not Chat/PM for help!

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                              • ColinJackC
                                ColinJack
                                last edited by

                                [2.3.5-RELEASE][root@firewall]/root: pkg-static upgrade -f rrdtool
                                Updating pfSense-core repository catalogue...
                                pfSense-core repository is up to date.
                                Updating pfSense repository catalogue...
                                Fetching meta.txz: 100% 944 B 0.9kB/s 00:01
                                Fetching packagesite.txz: 100% 131 KiB 134.3kB/s 00:01
                                Processing entries: 100%
                                pfSense repository update completed. 498 packages processed.
                                All repositories are up to date.
                                pkg-static: rrdtool is not installed, therefore upgrade is impossible
                                Checking integrity... done (0 conflicting)
                                Your packages are up to date.

                                1 Reply Last reply Reply Quote 0
                                • ColinJackC
                                  ColinJack
                                  last edited by

                                  I am loathe to post the full output from 'pkg-static upgrade /n' (bad forum etiquette) but would that be useful?
                                  Can I stick it a text file and attach it to my post?

                                  1 Reply Last reply Reply Quote 0
                                  • jimpJ
                                    jimp Rebel Alliance Developer Netgate
                                    last edited by

                                    You can attach a text file to a post. But it's also OK if you wrap it in code tags (select it all, hit the code button in the composer, or put ``` before and after the block.)

                                    Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                                    Need help fast? Netgate Global Support!

                                    Do not Chat/PM for help!

                                    ColinJackC 1 Reply Last reply Reply Quote 0
                                    • ColinJackC
                                      ColinJack @jimp
                                      last edited by

                                      @jimp Which would you prefer?

                                      1 Reply Last reply Reply Quote 0
                                      • jimpJ
                                        jimp Rebel Alliance Developer Netgate
                                        last edited by

                                        I don't care much either way, whatever you are more comfortable posting is fine.

                                        Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                                        Need help fast? Netgate Global Support!

                                        Do not Chat/PM for help!

                                        1 Reply Last reply Reply Quote 0
                                        • ColinJackC
                                          ColinJack
                                          last edited by

                                          Here you go then!

                                          [2.3.5-RELEASE][root@firewall]/root: pkg-static upgrade -n
Updating pfSense-core repository catalogue...
pfSense-core repository is up to date.
Updating pfSense repository catalogue...
pfSense repository is up to date.
All repositories are up to date.
Checking for upgrades (123 candidates): 100%
Processing candidates (123 candidates): 100%
Cannot solve problem using SAT solver, trying another plan
Cannot solve problem using SAT solver, trying another plan
Cannot solve problem using SAT solver, trying another plan
Cannot solve problem using SAT solver, trying another plan
Checking integrity... done (2 conflicting)
  - php-suhosin-0.9.38_3 [pfSense] conflicts with php56-suhosin-0.9.38_3 [installed] on /usr/local/lib/php/20131226/suhosin.so
  - pecl-radius-1.4.0.b1 [pfSense] conflicts with php56-pecl-radius-1.4.0.b1 [installed] on /usr/local/lib/php/20131226/radius.so
Cannot solve problem using SAT solver, trying another plan
Cannot solve problem using SAT solver, trying another plan
Cannot solve problem using SAT solver, trying another plan
Cannot solve problem using SAT solver, trying another plan
Checking integrity... done (0 conflicting)
The following 93 package(s) will be affected (of 0 checked):

Installed packages to be REMOVED:
        php56-gettext-5.6.35
        php56-curl-5.6.35
        pfSense-Status_Monitoring-1.6.5
        pfSense-2.3.5_2
        libzmq4-4.2.3
        glib-2.50.3_2,1
        dnsmasq-2.79,1
        bind-tools-9.12.1

New packages to be INSTALLED:
        python2: 2_3 [pfSense]
        devcpu-data: 1.16 [pfSense]
        pear-Crypt_CHAP: 1.5.0 [pfSense]
        pear: 1.10.5_1 [pfSense]
        openvpn: 2.4.4_1 [pfSense]
        liblz4: 1.8.0,1 [pfSense]
        pear-Net_IPv6: 1.3.0.b2_2 [pfSense]
        pear-Net_Growl: 2.7.0 [pfSense]
        mobile-broadband-provider-info: 20170310 [pfSense]
        pear-Mail: 1.4.1,1 [pfSense]
        pear-Net_SMTP: 1.8.0 [pfSense]
        pear-Net_Socket: 1.0.14 [pfSense]

Installed packages to be UPGRADED:
        ssh_tunnel_shell: 0.1 -> 0.1_1 [pfSense]
        radvd: 1.9.1 -> 2.17_4 [pfSense]
        qstats: 0.1_1 -> 0.2 [pfSense]
        php56-pfSense-module: 0.13_1 -> 0.61 [pfSense]
        pfSense-default-config: 2.3.5_2 -> 2.4.3_1 [pfSense-core]
        pfSense-base: 2.3.5_2 -> 2.4.3_1 [pfSense-core]
        filterlog: 0.1_4 -> 0.1_5 [pfSense]
        filterdns: 1.0_9 -> 1.0_16 [pfSense]
        dpinger: 2.0 -> 3.0 [pfSense]
        check_reload_status: 0.0.7 -> 0.0.8 [pfSense]

Installed packages to be DOWNGRADED:
        unbound: 1.7.0 -> 1.6.8 [pfSense]
        libunistring: 0.9.9 -> 0.9.8 [pfSense]
        curl: 7.59.0 -> 7.58.0 [pfSense]

Installed packages to be REINSTALLED:
        xinetd-2.3.15_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        wrapalixresetbutton-0.0.7 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        wpa_supplicant-2.6_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        wol-0.7.1_3 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        vstr-1.0.15_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        voucher-0.1_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        uclcmd-0.1_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        strongswan-5.6.2_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        sshlockout_pf-0.0.2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        smartmontools-6.6_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        siproxd-0.8.2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        scponly-4.8.20110526_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        relayd-5.5.20140810_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        readline-7.0.3_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        rate-0.9_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        python27-2.7.14_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        pftop-0.7_8 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        pfSense-pkg-siproxd-1.1.3_3 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        ntp-4.2.8p11 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        norm-1.5r6 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        nettle-3.4 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        mpd5-5.8_3 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        miniupnpd-1.9.20160113,1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        minicron-0.0.2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        lzo2-2.10_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libucl-0.8.0 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libosip2-5.0.0_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libnghttp2-1.31.1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libidn2-2.0.4 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libiconv-1.14_11 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libffi-3.2.1_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libevent-2.1.8_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libedit-3.1.20170329_2,1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libdaemon-0.14_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        ldns-1.7.0_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        json-c-0.13 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        isc-dhcp43-server-4.3.6P1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        isc-dhcp43-relay-4.3.6P1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        isc-dhcp43-client-4.3.6P1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        ipmitool-1.8.18_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        indexinfo-0.3.1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        idnkit-1.0_7 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        hostapd-2.6_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        gmp-6.1.2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        gettext-runtime-0.19.8.1_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        expiretable-0.6_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        expat-2.2.5 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        dmidecode-3.1_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        dhcpleases6-0.1_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        dhcpleases-0.3_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        dhcp6-20080615.2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        cpustats-0.1_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        cpdup-1.18 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        clog-1.0.1_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        choparp-20150613 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        bwi-firmware-kmod-3.130.20 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        bsnmp-ucd-0.4.2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        bsnmp-regex-0.6_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        beep-1.0_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        ataidle-2.7.2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')

Number of packages to be removed: 8
Number of packages to be installed: 12
Number of packages to be upgraded: 10
Number of packages to be reinstalled: 60
Number of packages to be downgraded: 3

The operation will free 45 MiB.
```java
code
                                          1 Reply Last reply Reply Quote 0
                                          • ColinJackC
                                            ColinJack
                                            last edited by 

                                            [2.3.5-RELEASE][root@firewall]/usr/local/lib: ls -al librrd*
-rwxr-xr-x  1 root  wheel  327488 Dec 21  2015 librrd.so.2

                                            Not sure if this helps.

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