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    Upgrade 2.3.5 to 2.4.3 ... crash report

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • ColinJackC
      ColinJack @jimp
      last edited by

      @jimp

      That is my concern ... the pfSense is in Dallas, Texas (a VM) and I am in Norfolk UK ... if it goes bang I'm stuck! :(
      Gut feeling? Should be okay? I have the config backed up.
      Worst case I could get the datacentre guys to upload a vanilla 2.4.3 for me.

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      • jimpJ
        jimp Rebel Alliance Developer Netgate
        last edited by

        Yeah that might be tricky. As it is, the inconsistent state will most likely lead to a failure in some way, though. I'd proceed with the upgrade but have the datacenter crew prepped with an installer image in case. During the install they can choose the Recover config.xml option and then proceed through the installation and it will retain your current settings. That will only take a few minutes to complete and avoids having to do anything special to restore the config.

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        • ColinJackC
          ColinJack
          last edited by

          Thanks - that was my thoughts also.
          I have asked to datacentre guys to confirm they can put the pieces together if required - just waiting for their reply. :)

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          • ColinJackC
            ColinJack
            last edited by

            Hi jimp,

            Okay - tried the update from the CLI but still failed. This error on boot:

            Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/20131226/rrd.so' - Shared object "librrd.so.8" not found, required by "rrd.so" in Unknown on line 0

            Thanks

            Colin

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            • ColinJackC
              ColinJack
              last edited by

              Any thoughts. Presume I just need to install the missing bits?

              Thanks

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              • jimpJ
                jimp Rebel Alliance Developer Netgate
                last edited by

                What was the output from pfSense-upgrade? Is the output of pkg upgrade -n still the same?

                You might be able to force an update of everything with something like pkg unlock pfSense-kernel-pfSense; pkg upgrade -f.

                I'd still be prepared for a reinstallation, though.

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                • ColinJackC
                  ColinJack
                  last edited by

                  Thanks jimp,

                  Got the datacentre guys on standby (with a config file). :)

                  When I run pfsense-upgrade /d it all appears to upgrade okay and then reboots and throws the error:
                  Warning: PHP Startup: Unable to load dynamic library ‘/usr/local/lib/php/20131226/rrd.so’ - Shared object “librrd.so.8” not found, required by “rrd.so” in Unknown on line 0
                  Am I not able to just install the missing library?

                  Thanks

                  Colin

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                  • jimpJ
                    jimp Rebel Alliance Developer Netgate
                    last edited by

                    @colinjack said in Upgrade 2.3.5 to 2.4.3 ... crash report:

                    Am I not able to just install the missing library?

                    I gave the command for that up at the start of this thread. But what worries me is if other things are also missing or failing to upgrade, there may be a deeper issue on the system as a whole.

                    Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

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                    • ColinJackC
                      ColinJack
                      last edited by

                      @jimp said in Upgrade 2.3.5 to 2.4.3 ... crash report:

                      Sorry - you did:
                      Try running pkg upgrade -f rrdtool, if it claims the package is not installed or gives a different error, then do pkg install -f rrdtool.

                      I think your worries are valid but I agree with you that it needs to be sorted because there may be underlying problems which will surface later.

                      I will have another go and then see what happens. As I said, I have the datacentre crew on standby!

                      Thanks for your help on this.

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                      • ColinJackC
                        ColinJack
                        last edited by

                        @colinjack said in Upgrade 2.3.5 to 2.4.3 ... crash report:

                        Hmmm ...

                        [2.3.5-RELEASE][root@firewall]/root: pkg upgrade -f rrdtool
                        Shared object "libssl.so.8" not found, required by "pkg"
                        [2.3.5-RELEASE][root@firewall]/root: pkg install -f rrdtool
                        Shared object "libssl.so.8" not found, required by "pkg"
                        [2.3.5-RELEASE][root@firewall]/rootpkg upgrade -n
                        Shared object "libssl.so.8" not found, required by "pkg"

                        So forcing upgrade will also throw the pkg error?

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                        • jimpJ
                          jimp Rebel Alliance Developer Netgate
                          last edited by

                          Use pkg-static instead of pkg in that case, but that is another sign that your system is still stuck between 2.3.x and 2.4.x.

                          Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

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                          Do not Chat/PM for help!

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                          • ColinJackC
                            ColinJack
                            last edited by

                            [2.3.5-RELEASE][root@firewall]/root: pkg-static upgrade -f rrdtool
                            Updating pfSense-core repository catalogue...
                            pfSense-core repository is up to date.
                            Updating pfSense repository catalogue...
                            Fetching meta.txz: 100% 944 B 0.9kB/s 00:01
                            Fetching packagesite.txz: 100% 131 KiB 134.3kB/s 00:01
                            Processing entries: 100%
                            pfSense repository update completed. 498 packages processed.
                            All repositories are up to date.
                            pkg-static: rrdtool is not installed, therefore upgrade is impossible
                            Checking integrity... done (0 conflicting)
                            Your packages are up to date.

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                            • ColinJackC
                              ColinJack
                              last edited by

                              I am loathe to post the full output from 'pkg-static upgrade /n' (bad forum etiquette) but would that be useful?
                              Can I stick it a text file and attach it to my post?

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                              • jimpJ
                                jimp Rebel Alliance Developer Netgate
                                last edited by

                                You can attach a text file to a post. But it's also OK if you wrap it in code tags (select it all, hit the code button in the composer, or put ``` before and after the block.)

                                Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

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                                Do not Chat/PM for help!

                                ColinJackC 1 Reply Last reply Reply Quote 0
                                • ColinJackC
                                  ColinJack @jimp
                                  last edited by

                                  @jimp Which would you prefer?

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                                  • jimpJ
                                    jimp Rebel Alliance Developer Netgate
                                    last edited by

                                    I don't care much either way, whatever you are more comfortable posting is fine.

                                    Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                                    Need help fast? Netgate Global Support!

                                    Do not Chat/PM for help!

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                                    • ColinJackC
                                      ColinJack
                                      last edited by

                                      Here you go then!

                                      [2.3.5-RELEASE][root@firewall]/root: pkg-static upgrade -n
Updating pfSense-core repository catalogue...
pfSense-core repository is up to date.
Updating pfSense repository catalogue...
pfSense repository is up to date.
All repositories are up to date.
Checking for upgrades (123 candidates): 100%
Processing candidates (123 candidates): 100%
Cannot solve problem using SAT solver, trying another plan
Cannot solve problem using SAT solver, trying another plan
Cannot solve problem using SAT solver, trying another plan
Cannot solve problem using SAT solver, trying another plan
Checking integrity... done (2 conflicting)
  - php-suhosin-0.9.38_3 [pfSense] conflicts with php56-suhosin-0.9.38_3 [installed] on /usr/local/lib/php/20131226/suhosin.so
  - pecl-radius-1.4.0.b1 [pfSense] conflicts with php56-pecl-radius-1.4.0.b1 [installed] on /usr/local/lib/php/20131226/radius.so
Cannot solve problem using SAT solver, trying another plan
Cannot solve problem using SAT solver, trying another plan
Cannot solve problem using SAT solver, trying another plan
Cannot solve problem using SAT solver, trying another plan
Checking integrity... done (0 conflicting)
The following 93 package(s) will be affected (of 0 checked):

Installed packages to be REMOVED:
        php56-gettext-5.6.35
        php56-curl-5.6.35
        pfSense-Status_Monitoring-1.6.5
        pfSense-2.3.5_2
        libzmq4-4.2.3
        glib-2.50.3_2,1
        dnsmasq-2.79,1
        bind-tools-9.12.1

New packages to be INSTALLED:
        python2: 2_3 [pfSense]
        devcpu-data: 1.16 [pfSense]
        pear-Crypt_CHAP: 1.5.0 [pfSense]
        pear: 1.10.5_1 [pfSense]
        openvpn: 2.4.4_1 [pfSense]
        liblz4: 1.8.0,1 [pfSense]
        pear-Net_IPv6: 1.3.0.b2_2 [pfSense]
        pear-Net_Growl: 2.7.0 [pfSense]
        mobile-broadband-provider-info: 20170310 [pfSense]
        pear-Mail: 1.4.1,1 [pfSense]
        pear-Net_SMTP: 1.8.0 [pfSense]
        pear-Net_Socket: 1.0.14 [pfSense]

Installed packages to be UPGRADED:
        ssh_tunnel_shell: 0.1 -> 0.1_1 [pfSense]
        radvd: 1.9.1 -> 2.17_4 [pfSense]
        qstats: 0.1_1 -> 0.2 [pfSense]
        php56-pfSense-module: 0.13_1 -> 0.61 [pfSense]
        pfSense-default-config: 2.3.5_2 -> 2.4.3_1 [pfSense-core]
        pfSense-base: 2.3.5_2 -> 2.4.3_1 [pfSense-core]
        filterlog: 0.1_4 -> 0.1_5 [pfSense]
        filterdns: 1.0_9 -> 1.0_16 [pfSense]
        dpinger: 2.0 -> 3.0 [pfSense]
        check_reload_status: 0.0.7 -> 0.0.8 [pfSense]

Installed packages to be DOWNGRADED:
        unbound: 1.7.0 -> 1.6.8 [pfSense]
        libunistring: 0.9.9 -> 0.9.8 [pfSense]
        curl: 7.59.0 -> 7.58.0 [pfSense]

Installed packages to be REINSTALLED:
        xinetd-2.3.15_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        wrapalixresetbutton-0.0.7 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        wpa_supplicant-2.6_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        wol-0.7.1_3 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        vstr-1.0.15_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        voucher-0.1_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        uclcmd-0.1_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        strongswan-5.6.2_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        sshlockout_pf-0.0.2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        smartmontools-6.6_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        siproxd-0.8.2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        scponly-4.8.20110526_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        relayd-5.5.20140810_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        readline-7.0.3_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        rate-0.9_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        python27-2.7.14_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        pftop-0.7_8 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        pfSense-pkg-siproxd-1.1.3_3 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        ntp-4.2.8p11 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        norm-1.5r6 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        nettle-3.4 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        mpd5-5.8_3 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        miniupnpd-1.9.20160113,1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        minicron-0.0.2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        lzo2-2.10_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libucl-0.8.0 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libosip2-5.0.0_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libnghttp2-1.31.1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libidn2-2.0.4 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libiconv-1.14_11 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libffi-3.2.1_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libevent-2.1.8_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libedit-3.1.20170329_2,1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        libdaemon-0.14_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        ldns-1.7.0_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        json-c-0.13 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        isc-dhcp43-server-4.3.6P1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        isc-dhcp43-relay-4.3.6P1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        isc-dhcp43-client-4.3.6P1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        ipmitool-1.8.18_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        indexinfo-0.3.1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        idnkit-1.0_7 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        hostapd-2.6_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        gmp-6.1.2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        gettext-runtime-0.19.8.1_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        expiretable-0.6_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        expat-2.2.5 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        dmidecode-3.1_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        dhcpleases6-0.1_2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        dhcpleases-0.3_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        dhcp6-20080615.2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        cpustats-0.1_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        cpdup-1.18 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        clog-1.0.1_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        choparp-20150613 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        bwi-firmware-kmod-3.130.20 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        bsnmp-ucd-0.4.2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        bsnmp-regex-0.6_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        beep-1.0_1 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')
        ataidle-2.7.2 [pfSense] (ABI changed: 'freebsd:10:x86:64' -> 'freebsd:11:x86:64')

Number of packages to be removed: 8
Number of packages to be installed: 12
Number of packages to be upgraded: 10
Number of packages to be reinstalled: 60
Number of packages to be downgraded: 3

The operation will free 45 MiB.
```java
code
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                                      • ColinJackC
                                        ColinJack
                                        last edited by 

                                        [2.3.5-RELEASE][root@firewall]/usr/local/lib: ls -al librrd*
-rwxr-xr-x  1 root  wheel  327488 Dec 21  2015 librrd.so.2

                                        Not sure if this helps.

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                                        • jimpJ
                                          jimp Rebel Alliance Developer Netgate
                                          last edited by

                                          Nope, it's solidly stuck in the middle of the 2.3.x -> 2.4.x upgrade.

                                          Are you certain it has rebooted after the upgrade runs?

                                          Can you try pfSense-upgrade -d again and capture the output?

                                          Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

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                                          Do not Chat/PM for help!

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                                          • ColinJackC
                                            ColinJack
                                            last edited by

                                            It has definitely been rebooting because I am accessing the shell via one of my servers on the internal network and I lose connection ... will grab some output for you.

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