SG-3100 Factory Reset Reboot Loop

emsjessec

I received an SG-3100 and connected to it via Ethernet. I was able to log in using the settings with the default username and password. I transferring the settings from an SG-2220.

The SG-3100 rebooted and was not accessible afterwards via Ethernet. I tried a hard factory reset (30+ seconds holding button) but that doesn't restore it back to the original state.

The router appears to be stuck in a reboot loop. I can see it over the USB serial port and watch the boot process.

How can I restore the device back to the state when it was powered on for the first time?

johnpoz

@emsjessec said in SG-3100 Factory Reset Reboot Loop:

I tried a hard factory reset (30+ seconds holding button)

Where did you get the idea that is an option?

https://www.netgate.com/docs/pfsense/solutions/sg-3100/index.html

https://www.netgate.com/docs/pfsense/config/factory-defaults.html

Your going to want to reinstall pfsense most likely.

emsjessec

Is there an ISO image for the SG-3100 that I can download? Is the reinstall done via USB port?

johnpoz

https://www.netgate.com/docs/pfsense/solutions/sg-3100/reinstall-pfsense.html

emsjessec

@johnpoz

Is it possible to download the factory image without buying a support subscription?

mtarbox

@emsjessec

If you no longer have an active portal subscription, please contact support to re-enable access to the image free of charge.

johnpoz

That info is right there in the link I posted about contacting support ;)

Did you not create a portal account?

emsjessec

Is an account required? If so, where can I find the Netgate Device ID to get a free 1-year?

ivor

If this is a brand new purchase, you should have received an instruction card. First go to the following link and register your device https://www.netgate.com/register/

After that you will have access to portal.pfsense.org from where you will be able to download the latest factory images for your unit.

Check out the following links as well:

emsjessec

I did receive an instruction card. Where can I find the "* Netgate Device ID (NDI) For free access" ?

My router is not working over HTTP, only Serial Terminal USB.

ivor

NDI is displayed right on the top of the default console screen once pfSense boots, among with other info like WAN and LAN IP and so on.

It shows device model, serial and NDI.

emsjessec

The router is stuck in a reboot loop so I cannot see the Negate Device ID. Can someone send me the ISO file? pfSense-netgate-SG-3100-recover-2.4.3-RELEASE-p1-armv6.img.gz

ivor

In that case, try the following, as I think you may be experiencing file system corruption.

At the SG-3100 console press any key to interrupt the boot loader when you see:
Hit [Enter] to boot immediately, or any other key for command prompt.

At the prompt enter: boot -s

That will boot in single user mode to a question asking for a path to the shell, just press return to reach the # prompt.

At the # prompt run the following command: /sbin/fsck -y /

Run the fsck command at least 3 times; Repeat the command until no errors are reported, even if fsck claims the filesystem has been marked "clean".

Reboot by running: /sbin/reboot

It should boot normally. Let me know how that goes!

emsjessec

The device displays the message, "Waiting for Internet connection to update pkg metadata and finish package reinstalationUpdating pfSense-core repository catalogue...". The current LAN uses 192.168.1.* and the Internet IP is set statically.

Is there a way to skip the update?

ivor

Okay, let's make this easier for you. Can you please contact our support and reference this thread? They will be able to assist you with access to our portal and re-installing pfSense. Simply register and submit a ticket at the following link: https://go.netgate.com/support/login

Thanks!