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    Frequent internet loss - need help figuring out where and why? Maybe pfSense, Modem, ISP, or all 3?

    General pfSense Questions
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    • M
      mmiller7 @bfeitell
      last edited by mmiller7

      @bfeitell said in Frequent internet loss - need help figuring out where and why? Maybe pfSense, Modem, ISP, or all 3?:

      var/db/dhclient.leases.re0

      Yes - It does look like it contains that field

      lease {
  interface "re0";
  fixed-address 74.214.49.x;
  option subnet-mask 255.255.255.0;
  option routers 74.214.49.1;
  option domain-name-servers 173.44.120.56,173.44.120.57;
  option host-name "pfSense";
  option interface-mtu 576;
  option broadcast-address 255.255.255.255;
  option dhcp-lease-time 86400;
  option dhcp-message-type 5;
  option dhcp-server-identifier 65.175.141.7;
  renew 2 2018/10/2 14:23:45;
  rebind 2 2018/10/2 23:23:45;
  expire 3 2018/10/3 02:23:45;
}
lease {
  interface "re0";
  fixed-address 74.214.49.x;
  option subnet-mask 255.255.255.0;
  option routers 74.214.49.1;
  option domain-name-servers 173.44.120.56,173.44.120.57;
  option host-name "pfSense";
  option interface-mtu 576;
  option broadcast-address 255.255.255.255;
  option dhcp-lease-time 86400;
  option dhcp-message-type 5;
  option dhcp-server-identifier 65.175.141.7;
  renew 2 2018/10/2 15:05:05;
  rebind 3 2018/10/3 00:05:05;
  expire 3 2018/10/3 03:05:05;
}
[2.4.4-RELEASE][root@pfSense.apt]/root:

      WAN IP...eh, it changes often enough anonymizing the last bit is probably fine.

      1 Reply Last reply Reply Quote 0
      • B
        bfeitell
        last edited by bfeitell

        EDITED TO CORRECT POINTER TO CORRECT FIELD IN "Lease Requirements and Requests"

        Try the fix I discussed in the prior post I referenced. You are probably hitting the same issue I saw.

        "In the "Lease Requirements and Requests" section for WAN DHCP in the field "Option modifiers" add the text without quotes: "supersede interface-mtu 0""

        1 Reply Last reply Reply Quote 0
        • M
          mmiller7
          last edited by

          I shall give that a shot! Do I need a reboot/reload after that change is made?

          Probably be at least 2 weeks until I declare "fixed" but I may know sooner if it dies. Interesting that they would set such a small MTU, I've never really seen anything under 1500 used "in the wild"

          1 Reply Last reply Reply Quote 0
          • B
            bfeitell
            last edited by

            Please report back your results, especially with regard to whether the 'arpresolve can't allocate llinfo for $GATEWAY' errors go away with the fix in place. The granted lease details won't change, but the default pfSense MTU of 1500 should be in effect after the fix.

            1 Reply Last reply Reply Quote 0
            • M
              mmiller7
              last edited by

              Maybe I'm still missing something. I don't see that field listed where I expected it to be under Interfaces > WAN

              Am I missing something? This is 2.4.4

              0_1538453717201_wan setting.png

              1 Reply Last reply Reply Quote 0
              • B
                bfeitell
                last edited by bfeitell

                Yes, scroll down a bit more. "Option modifiers" appears below in the "Lease Requirements and Requests" section.

                I would reboot, but saving and applying the fix should resolve things. You can check the MTU before and after the fix at the command prompt with 'ifconfig re0'.

                1 Reply Last reply Reply Quote 0
                • M
                  mmiller7
                  last edited by

                  Ah, I found it as you said under the "Lease Requirements and Requests" heading. I was looking for a keyword heading "Advanced" or checkbox "Advanced". I'll do a reboot for good measure, it seems reasonable enough.

                  I will certainly report back either way - if it is still having problems or showing those lines or if I think it's fixed after a while.

                  Thanks!

                  1 Reply Last reply Reply Quote 1
                  • B
                    bfeitell
                    last edited by bfeitell

                    I have edited the post above, and my prior post to reflect the correct location of "Option modifiers" in the "Lease Requirements and Requests" section.

                    I really think this fix needs to be documented, as the underlying problem causes all sorts of flakiness beyond DHCP renewal/ARP quirks, including the failure of certain web sites, like newyorker.com, to load.

                    1 Reply Last reply Reply Quote 0
                    • M
                      mmiller7
                      last edited by mmiller7

                      Interesting note - prior to the reboot after applying that I had intermittent connectivity and odd entries in my dmesg output.

                      I think after a reboot it settled out but in case you are interested here is what it showed:

                      arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to DOWN
re0: link state changed to UP
nd6_setmtu0: new link MTU on re0 (576) is too small for IPv6
re0: link state changed to DOWN
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
re0: link state changed to DOWN
re0: link state changed to UP
re0: link state changed to DOWN
nd6_setmtu0: new link MTU on re0 (576) is too small for IPv6
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to DOWN
re0: link state changed to UP
nd6_setmtu0: new link MTU on re0 (576) is too small for IPv6
re0: link state changed to DOWN
re0: link state changed to UP
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to DOWN
re0: link state changed to UP
nd6_setmtu0: new link MTU on re0 (576) is too small for IPv6
re0: link state changed to DOWN
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
re0: link state changed to DOWN
re0: link state changed to UP
re0: link state changed to DOWN
nd6_setmtu0: new link MTU on re0 (576) is too small for IPv6
re0: link state changed to UP
re0: link state changed to DOWN
re0: link state changed to UP
nd6_setmtu0: new link MTU on re0 (576) is too small for IPv6
re0: link state changed to DOWN
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
re0: link state changed to DOWN
re0: link state changed to UP
nd6_setmtu0: new link MTU on re0 (576) is too small for IPv6
re0: link state changed to DOWN
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
re0: link state changed to DOWN
re0: link state changed to UP
nd6_setmtu0: new link MTU on re0 (576) is too small for IPv6
re0: link state changed to DOWN
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
re0: link state changed to DOWN
re0: link state changed to UP
nd6_setmtu0: new link MTU on re0 (576) is too small for IPv6
re0: link state changed to DOWN
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
re0: link state changed to DOWN
re0: link state changed to UP
nd6_setmtu0: new link MTU on re0 (576) is too small for IPv6
re0: link state changed to DOWN
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to DOWN
re0: link state changed to UP
nd6_setmtu0: new link MTU on re0 (576) is too small for IPv6
re0: link state changed to DOWN
arpresolve: can't allocate llinfo for 74.214.49.1 on re0

                      AFAIK my ISP does not support IPv6 and I don't appear to have any IPv6 connectivity. I'm assuming it just got confused with changing things until it was rebooted.

                      1 Reply Last reply Reply Quote 0
                      • B
                        bfeitell
                        last edited by

                        Yes, I think this pretty clearly shows you hit this 576 MTU oddity. For my friend it broke The New Yorker website, and iHeart Radio. I was more concerned with the firewall unpredictably falling off the net. It turned out that the two problems had the same root cause of a too small MTU.

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                        • M
                          mmiller7
                          last edited by mmiller7

                          Not sure why the forum thinks I'm spamming posting the output of ifconfig but it does.

                          After a reboot its still showing ifconfig re0 with mtu 576.

                          Any thoughts? Maybe I need to manually enter 1500 in the WAN settings?

                          0_1538455003372_options.png

                          1 Reply Last reply Reply Quote 0
                          • B
                            bfeitell
                            last edited by

                            Please post a screen shot of the "Lease Requirements and Requests" as you have it filled out. If you have the supersede statement in there correctly, it may be a quirk of the (re) driver interacting with dhclient. Setting 1500 explicitly for the MTU might fix it, but I would try a cold boot after confirming you have the incantation entered correctly. In the meanwhile, I will double check how I have it set on my friend's machine...

                            1 Reply Last reply Reply Quote 0
                            • M
                              mmiller7
                              last edited by

                              Just re-re-re read your post and you said without quotes. Maybe I should have gone to bed while it was still yesterday. :)

                              Took out my " " from the option modifiers, rebooted AGAIN and now I see mtu 1500 in ifconfig re0!

                              Seems like a good sign that its at least now doing what you (and I) was expecting.

                              1 Reply Last reply Reply Quote 1
                              • B
                                bfeitell
                                last edited by

                                Excellent! Please follow up on this if it is fixed. I think that Netgate needs to put this in the formal documentation. It is a sneaky little quirk from upstream. pfSense, and dhclient are doing the right thing following the DHCP lease parameters issued, but the cable modem hardware from the ISP is giving out bad settings for setting up the connection.

                                1 Reply Last reply Reply Quote 0
                                • M
                                  mmiller7
                                  last edited by mmiller7

                                  Negative success, just had total outage tonight. Had to reboot pfsense to get it to come back online.

                                    Origin="GenuineIntel"  Id=0x406c3  Family=0x6  Model=0x4c  Stepping=3
  Features=0xbfebfbff<FPU,VME,DE,PSE,TSC,MSR,PAE,MCE,CX8,APIC,SEP,MTRR,PGE,MCA,CMOV,PAT,PSE36,CLFLUSH,DTS,ACPI,MMX,FXSR,SSE,SSE2,SS,HTT,TM,PBE>
  Features2=0x43d8e3bf<SSE3,PCLMULQDQ,DTES64,MON,DS_CPL,VMX,EST,TM2,SSSE3,CX16,xTPR,PDCM,SSE4.1,SSE4.2,MOVBE,POPCNT,TSCDLT,AESNI,RDRAND>
  AMD Features=0x28100800<SYSCALL,NX,RDTSCP,LM>
  AMD Features2=0x101<LAHF,Prefetch>
  Structured Extended Features=0x2282<TSCADJ,SMEP,ERMS,NFPUSG>
  VT-x: PAT,HLT,MTF,PAUSE,EPT,UG,VPID
  TSC: P-state invariant, performance statistics
padlock0: No ACE support.
aesni0: <AES-CBC,AES-XTS,AES-GCM,AES-ICM> on motherboard
re1: link state changed to DOWN
vlan0: changing name to 're1.2'
vlan1: changing name to 're1.3'
re0: link state changed to DOWN
re1: link state changed to UP
re1.2: link state changed to UP
re1.3: link state changed to UP
re0: link state changed to UP
tun1: changing name to 'ovpns1'
ovpns1: link state changed to UP
tun2: changing name to 'ovpns2'
ovpns2: link state changed to UP
pflog0: promiscuous mode enabled
ugen0.5: <vendor 0x8087 product 0x07dc> at usbus0 (disconnected)
ugen0.5: <vendor 0x8087 product 0x07dc> at usbus0
re0: link state changed to DOWN
re0: link state changed to UP
ovpns1: link state changed to DOWN
ovpns1: link state changed to UP
ovpns2: link state changed to DOWN
ovpns2: link state changed to UP
re0: watchdog timeout
re0: link state changed to DOWN
re0: link state changed to UP
ovpns1: link state changed to DOWN
ovpns1: link state changed to UP
ovpns2: link state changed to DOWN
ovpns2: link state changed to UP
ugen0.5: <vendor 0x8087 product 0x07dc> at usbus0 (disconnected)
ugen0.5: <vendor 0x8087 product 0x07dc> at usbus0
ugen0.5: <vendor 0x8087 product 0x07dc> at usbus0 (disconnected)
ugen0.5: <vendor 0x8087 product 0x07dc> at usbus0
ugen0.2: <American Power Conversion Back-UPS ES 750 FW841.I3 .D USB FWI3> at usbus0 (disconnected)
ugen0.2: <American Power Conversion Back-UPS ES 750 FW841.I3 .D USB FWI3> at usbus0
re0: watchdog timeout
re0: link state changed to DOWN
re0: link state changed to UP
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
ovpns1: link state changed to DOWN
ovpns1: link state changed to UP
ovpns2: link state changed to DOWN
ovpns2: link state changed to UP
ugen0.5: <vendor 0x8087 product 0x07dc> at usbus0 (disconnected)
ugen0.5: <vendor 0x8087 product 0x07dc> at usbus0
re0: watchdog timeout
re0: link state changed to DOWN
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
ovpns1: link state changed to DOWN
ovpns1: link state changed to UP
ovpns2: link state changed to DOWN
ovpns2: link state changed to UP
re0: watchdog timeout
re0: link state changed to DOWN
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
ovpns1: link state changed to DOWN
ovpns1: link state changed to UP
ovpns2: link state changed to DOWN
ovpns2: link state changed to UP
re0: watchdog timeout
re0: link state changed to DOWN
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: watchdog timeout
re0: link state changed to DOWN
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: watchdog timeout
re0: link state changed to DOWN
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: watchdog timeout
re0: link state changed to DOWN
re0: link state changed to UP
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: watchdog timeout
re0: link state changed to DOWN
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: watchdog timeout
re0: link state changed to DOWN
re0: link state changed to UP
re0: watchdog timeout
re0: link state changed to DOWN
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: link state changed to UP
re0: watchdog timeout
re0: link state changed to DOWN
re0: link state changed to UP
re0: watchdog timeout
re0: link state changed to DOWN
re0: link state changed to UP
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: watchdog timeout
re0: link state changed to DOWN
re0: link state changed to UP
re0: watchdog timeout
re0: link state changed to DOWN
re0: link state changed to UP
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: watchdog timeout
re0: link state changed to DOWN
re0: link state changed to UP
re0: watchdog timeout
re0: link state changed to DOWN
re0: link state changed to UP
arpresolve: can't allocate llinfo for 74.214.49.1 on re0
re0: watchdog timeout
re0: link state changed to DOWN
re0: link state changed to UP
re0: watchdog timeout
re0: link state changed to DOWN
re0: link state changed to UP
re0: watchdog timeout
re0: link state changed to DOWN

                                  0_1538795475631_monitoring.png

                                  Any other thoughts? I see my modem errors are creeping up again (tho only in the few-hundreds this time, not up to 1000 yet)

                                  GrimsonG 1 Reply Last reply Reply Quote 0
                                  • GrimsonG
                                    Grimson Banned @mmiller7
                                    last edited by

                                    @mmiller7 said in Frequent internet loss - need help figuring out where and why? Maybe pfSense, Modem, ISP, or all 3?:

                                    re0: watchdog timeout

                                    That's a very common issue with Realtek crap NICs, you can try to use the official Realtek driver (hint: look into the Hardware section) or better yet switch to Intel NICs.

                                    M 1 Reply Last reply Reply Quote 0
                                    • B
                                      bfeitell
                                      last edited by

                                      I agree with Grimson. The Realtek NICs can be very dodgy to work with. You should make sure that you have disabled all three of:

                                      Hardware Checksum Offloading
                                      Hardware TCP Segmentation Offloading
                                      Hardware Large Receive Offloading

                                      at the bottom of System/Advanced/Networking

                                      The "supersede interface-mtu 0" fix remains necessary for you if you were having the arpresolve/llinfo errors and frequent drops without it. The fix is now referenced in the upgrade guide for 2.4.4 for cases where the advanced options section has been touched.

                                      You can look through the network card tuning recommendations, and try variations on the MSI/MSIX fixes you see there by adapting them for (re) cards.

                                      https://www.netgate.com/docs/pfsense/hardware/tuning-and-troubleshooting-network-cards.html

                                      For example, adding something like these in /boot/loader.conf.local

                                      net.inet.tcp.tso=0
                                      hw.pci.enable_msix=0
                                      hw.pci.enable_msi=0
                                      hw.re.tso_enable=0

                                      Take a look through the forums, and you will see that many people have problems with Realtek hardware.

                                      I hope this helps.

                                      M 1 Reply Last reply Reply Quote 0
                                      • M
                                        mmiller7 @Grimson
                                        last edited by mmiller7

                                        @grimson The Zotac is a NUC-style low power mini box so the NICs can't be changed and it has no expansion slots, I did try a USB NIC already (AX88179) and it had the exact same problem. Actually I think everything I own that isn't a laptop has Realtek NICs on the motherboard.

                                        Both my WAN and LAN are Realtek chips, re1 (the LAN) never seems to blink (metaphorically, that is), its only re0 (WAN) that is blowing up. The re1 LAN has even more throughput because its got 3 VLANs going thru it vs re0 has no VLANs.

                                        GrimsonG 1 Reply Last reply Reply Quote 0
                                        • M
                                          mmiller7 @bfeitell
                                          last edited by mmiller7

                                          @bfeitell

                                          @bfeitell said in Frequent internet loss - need help figuring out where and why? Maybe pfSense, Modem, ISP, or all 3?:

                                          I agree with Grimson. The Realtek NICs can be very dodgy to work with. You should make sure that you have disabled all three of:

                                          Hardware Checksum Offloading
                                          Hardware TCP Segmentation Offloading
                                          Hardware Large Receive Offloading

                                          at the bottom of System/Advanced/Networking

                                          All 3 of those were already disabled

                                          The "supersede interface-mtu 0" fix remains necessary for you if you were having the arpresolve/llinfo errors and frequent drops without it. The fix is now referenced in the upgrade guide for 2.4.4 for cases where the advanced options section has been touched.

                                          I'll leave it in - I think it did (slightly) help my speeds even if it didn't help my reliability. I was seeing that prior to 2.4.4 (I hoped upgrading would help things).

                                          You can look through the network card tuning recommendations, and try variations on the MSI/MSIX fixes you see there by adapting them for (re) cards.

                                          https://www.netgate.com/docs/pfsense/hardware/tuning-and-troubleshooting-network-cards.html

                                          For example, adding something like these in /boot/loader.conf.local

                                          net.inet.tcp.tso=0
                                          hw.pci.enable_msix=0
                                          hw.pci.enable_msi=0
                                          hw.re.tso_enable=0

                                          Take a look through the forums, and you will see that many people have problems with Realtek hardware.

                                          I hope this helps.

                                          I'll look thru those and see what I can add.

                                          I'm still wondering about the modem - anyone think it could be going bad with those errors that keep jumping up to high numbers shortly before it dies? I just don't understand why it would crash pfSense if the modem stops passing data for a while? And the fact it ran stable for over a year, then now is unstable seems odd it would be a hardware incompatibility?

                                          1 Reply Last reply Reply Quote 0
                                          • GrimsonG
                                            Grimson Banned @mmiller7
                                            last edited by

                                            @mmiller7 said in Frequent internet loss - need help figuring out where and why? Maybe pfSense, Modem, ISP, or all 3?:

                                            @grimson The Zotac is a NUC-style low power mini box so the NICs can't be changed and it has no expansion slots, I did try a USB NIC already (AX88179) and it had the exact same problem.

                                            Then it is simply a bad choice for a pfSense installation.

                                            @mmiller7 said in Frequent internet loss - need help figuring out where and why? Maybe pfSense, Modem, ISP, or all 3?:

                                            Actually I think everything I own that isn't a laptop has Realtek NICs on the motherboard.

                                            And those are all consumer grade devices, primarily intended to run Windows where the Realtek NICs work halfway decent (in a consumer use-case). pfSense is designed to run on enterprise grade hardware and based on FreeBSD.

                                            The Realtek drivers from FreeBSD are pretty bad, the FreeBSD drivers from Realtek themselves are a bit better, but far from the quality of Intel (or Broadcom) drivers. If you want a stable and reliable pfSense installation you need to switch hardware. That's simply how it is, if you don't believe me check the hardware section and the FreeBSD forums. If you don't believe them and still insist on using Realtek NICs you'll have to live with crashes and issues related to those interfaces.

                                            Those are the facts, and for me there is no reason to discuss this any further.

                                            1 Reply Last reply Reply Quote 0
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