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    upgrade to 2.4.4 hangs at booting...

    General pfSense Questions
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    • R
      rbrtpfsense
      last edited by

      Tried to perform a console update and on rerstart v2.4.4 hangs at "booting..." and the character in the next line below hangs at a 'dash' mark. (Suppose to roll thru 'dash', 'backslash', 'vertical mark', 'forward slash' etc. to give illusion of activity.)

      Last three lines of screen shows:
      /boot/kernel/kernel text=0x17....(long text string)
      /boot/entropy size=0x1000
      Booting...

      • <<< a dash mark that should be rotating and is not

      HELP, the site is "down."

      1 Reply Last reply Reply Quote 0
      • V
        viragomann
        last edited by

        Tried to restart the machine?

        1 Reply Last reply Reply Quote 0
        • jimpJ
          jimp Rebel Alliance Developer Netgate
          last edited by

          Does the firewall boot if you leave it alone? Try to reach it from the web interface.

          If so, you probably need the video console change described near the end of https://www.netgate.com/docs/pfsense/install/upgrade-guide.html#upgrading-from-versions-older-than-pfsense-2-4-4

          If it doesn't boot, you can still make that change, but you have to stop at the loader prompt or press a key at the kernel spinner and then enter set kern.vty=sc and then boot.

          It may also be faster to reinstall 2.4.4 directly and recover the configuration.

          If none of that helps, post as much detail as possible about your hardware.

          Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

          Need help fast? Netgate Global Support!

          Do not Chat/PM for help!

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          • R
            rbrtpfsense
            last edited by

            As suggested by jimp, I restarted, selected "boot prompt" and entered "set kern.vty=sc" and then "boot". IT began to boot but is now repeating ". . . [date time] init: can't exec getty '/usr/libexec/getty' for port /dev/ttyv0:" and the next line says: "Exec format error". These messages keep repeating with time changes only (every 30 seconds or so.)

            GrimsonG 1 Reply Last reply Reply Quote 0
            • jimpJ
              jimp Rebel Alliance Developer Netgate
              last edited by

              Exec format error implies that the binaries are either in the wrong format (e.g. wrong architecture) or corrupted. Time to reinstall.

              Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

              Need help fast? Netgate Global Support!

              Do not Chat/PM for help!

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              • R
                rbrtpfsense
                last edited by

                Most liking corrupted.

                Before I say this, I want everyone to understand that I am sorry. In the past, upgrades have been flawless. I only started using PfSense at v2.4.2 or so, I still in my infancy as a PfSense user.

                Now, I realize I'm upset and will re-install but, why would anyone post an upgrade to any piece of software that can break user space! I am sorry, as soon as there became problem, the upgrade should have been pulled back.

                I am running a Protectli FW4A that has an Intel E3845 AES-NI cpu. Is this situation happening on Netgate hardware? If so, I wish I had spent the extra $$'s on Netgate but . . . $$'s too short.

                Again, sorry for my "vent".

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                • jimpJ
                  jimp Rebel Alliance Developer Netgate
                  last edited by

                  Because it doesn't break anything we've tested it on, only a handful of others have had issues, and most of those were on questionable hardware. Breaking in the way you describe is highly unlikely to have been caused only by the upgrade. There might be a disk issue at work there as well.

                  Reinstalling only takes a few moments, and if you use the "recover config.xml" trick in my link above, you don't even have to go out of your way to restore the old config.

                  Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                  Need help fast? Netgate Global Support!

                  Do not Chat/PM for help!

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                  • R
                    rbrtpfsense
                    last edited by rbrtpfsense

                    So, thanks. (Again, sorry for my vent.) And yes, I understand that I am part of "only a hand full". Like I said wish I'd spent the extra $$'s for Netgate. Got a feeling they (Netgate users) are not have issues like this.

                    Your saying that the re-install will find this "recover config.xml" file that exists on the current hard drive or do I need to have saved it somewhere?

                    My edit . . . sent reply, then read "Backup and Restore" page of docs. It says "The installer in 2.4 has a “Recover config.xml” option which will read a configuration off an existing installation being overwritten." Should have read first and then replied.

                    (Doing this re-install, this way is NEW unexplored user area for me. So, it's very much a newbie question.)

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                    • GrimsonG
                      Grimson Banned @rbrtpfsense
                      last edited by

                      @rbrtpfsense said in upgrade to 2.4.4 hangs at booting...:

                      As suggested by jimp, I restarted, selected "boot prompt" and entered "set kern.vty=sc" and then "boot".

                      How did you restart, did you issue a reboot via SSH or the WebUI? Or did you simply cut the power?

                      If you cut the power you likely corrupted the disk yourself.

                      1 Reply Last reply Reply Quote 0
                      • R
                        rbrtpfsense
                        last edited by

                        Working in monitor connected to device with keyboard but, I suspect you are correct because at one point I unplugged the device to restart. So, did it to myself. My bad.

                        More soon . . .

                        1 Reply Last reply Reply Quote 0
                        • A
                          anh
                          last edited by

                          I had this problem upgrading from 2.4.3_1 to 2.4.4 release on an AsrockD1800M. A bios upgrade from 1.50 to 1.90 fixed all issues.

                          1 Reply Last reply Reply Quote 1
                          • T
                            TomTheOne
                            last edited by

                            What about this?

                            https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=230172

                            jimpJ 1 Reply Last reply Reply Quote 0
                            • jimpJ
                              jimp Rebel Alliance Developer Netgate @TomTheOne
                              last edited by

                              @tomtheone said in upgrade to 2.4.4 hangs at booting...:

                              What about this?

                              https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=230172

                              There is a bug report open for that, https://redmine.pfsense.org/issues/9021, but there isn't any resolution for it from FreeBSD yet.

                              Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                              Need help fast? Netgate Global Support!

                              Do not Chat/PM for help!

                              T 1 Reply Last reply Reply Quote 0
                              • T
                                TomTheOne @jimp
                                last edited by TomTheOne

                                @jimp

                                I'm affected as well, but did not try the workaround posted here yet. If i reinstall with UEFI (as suggested here), then i do not have the issue. Have to perform a coulple of updates, so i will give the option kern.vty=sc a try. An other option for me is to skip the whole 2.4.4 / 2.4.5 version for my installed base, because I need another fix as well that has been raised here.

                                1 Reply Last reply Reply Quote 0
                                • R
                                  rbrtpfsense
                                  last edited by

                                  Sorry everyone, I had forgotten about this thread.

                                  Protectcli has discovered a work around that satisfies their devices. Go to their website the solution is bannered across the top of the first page.

                                  (It is a video only problem. Users just cannot see that PfSense is running.)

                                  T 1 Reply Last reply Reply Quote 0
                                  • T
                                    TomTheOne @rbrtpfsense
                                    last edited by stephenw10

                                    @rbrtpfsense

                                    Good article, thank you

                                    1 Reply Last reply Reply Quote 0
                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      You should put that value in /boot/loader.conf.local as we describe here:
                                      https://www.netgate.com/docs/pfsense/install/upgrade-guide.html#upgrading-from-versions-older-than-pfsense-2-4-4

                                      Putting it in loader.conf it will be removed at the next update and you'll have to do it again.

                                      Steve

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                                      • T
                                        TomTheOne
                                        last edited by

                                        It seems that this suggested workaround does not work for me. The system will display a console and does not stuck at " | Booting..." anymore, but short before the pfSense menu should appear, the box is rebooting out of nowhere. This keeps endless repeating.

                                        There is no issue in case the BIOS was changed to UEFI boot and in case the pfSense 2.4.4 was installed from scratch.

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                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Does it actually crash? Show a kernel panic?

                                          Can you capture the last thing it shows before rebooting?

                                          Steve

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                                          • T
                                            TomTheOne
                                            last edited by TomTheOne

                                            Hi Stephen

                                            No sorry, false alert. It had another root cause why the box rebooted at this stage - has nothing to do with pfsense itself.

                                            Last question: Is it possible for the next installer, that this option "kern.vty=sc" could be added to the installer image as well (if it's still required then)? So we become able to install the pfSens to non UEFI systems from scratch?

                                            Best regards
                                            Tom

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