Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Random reboots

    Scheduled Pinned Locked Moved Official Netgate® Hardware
    31 Posts 5 Posters 5.3k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • wgstarksW
      wgstarks @dbinoj
      last edited by wgstarks

      @dbinoj said in Random reboots:

      Couldn't get to log historical data of temperature though.

      Yeah, I'd lover to know how to do this as well. The clean install seems to have fixed my issue though [fingers crossed].

      Box: SG-4200

      1 Reply Last reply Reply Quote 0
      • DerelictD
        Derelict LAYER 8 Netgate
        last edited by Derelict

        Is it sitting on top of something hot? The base plate of the 3100 is a passive heat sink so if it doesn't have decent airflow it would likely warm up.

        Chattanooga, Tennessee, USA
        A comprehensive network diagram is worth 10,000 words and 15 conference calls.
        DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
        Do Not Chat For Help! NO_WAN_EGRESS(TM)

        D 1 Reply Last reply Reply Quote 0
        • D
          dbinoj @Derelict
          last edited by

          @derelict Yeah, it was on top of a mac mini and ambient temp is ~32c. Now after moving from the mac mini's top, temperature is at 67c.

          At what temperature the 3100 resets itself?

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            I have not personally ever seen it reset due to overheating even when load testing.
            I know that during manufacturer testing they were run in up to 65°C ambient so I would expect quite a bit hotter than what you're seeing.

            Steve

            1 Reply Last reply Reply Quote 0
            • M
              msf2000
              last edited by

              If overheating is indeed the root cause, I'm very concerned that the sg-3100 does not have an adequate heatsink. Are owners expected to place the device on a ice block? There's barely 1/8 of an inch clearance with the rubber feet. How are owners supposed to get airflow from underneath?

              wgstarksW stephenw10S 2 Replies Last reply Reply Quote 0
              • wgstarksW
                wgstarks @msf2000
                last edited by

                @msf2000
                I think it’s unlikely that my reboots were due to overheating since a clean install seems to have corrected the problem. Still keeping my fingers crossed, but it’s been 2 weeks with no reboots.

                Box: SG-4200

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  This post is deleted!
                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator @msf2000
                    last edited by

                    @msf2000

                    They are not and there is no problem as far as I know. As I said they were tested to far higher temperatures.

                    Steve

                    D 1 Reply Last reply Reply Quote 0
                    • D
                      dbinoj @stephenw10
                      last edited by

                      @stephenw10 hopefully they are not. I've never had a reboot after I moved mine from top of a Mac mini to a rack tray. So I thought it must be the temperature. If not, that reboot will be a mystery for me because there is no logs.

                      1 Reply Last reply Reply Quote 0
                      • wgstarksW
                        wgstarks
                        last edited by

                        I thought this issue had resolved itself but looks like I was wrong. Just had another unexpected reboot. Nothing in the logs and nothing captured via serial console messages.

                        Oct 14 08:10:12	php		/usr/local/pkg/apcupsd_mail.php: Message sent to walterstarks@icloud.com OK
                        Oct 14 08:11:25	apcupsd	33988	Communications with UPS restored.
                        Oct 14 08:11:27	php		/usr/local/pkg/apcupsd_mail.php: Message sent to walterstarks@icloud.com OK
                        Oct 14 13:10:02	snort	33227	invalid appid in appStatRecord (4385)
                        Oct 14 14:25:00	snort	33227	invalid appid in appStatRecord (4385)
                        Oct 14 16:30:01	php-fpm	22709	/diag_backup.php: Successful login for user 'backup' from: 10.0.1.20 (Local Database)
                        Oct 14 18:24:06	syslogd		kernel boot file is /boot/kernel/kernel
                        Oct 14 18:24:06	kernel		Copyright (c) 1992-2018 The FreeBSD Project.
                        Oct 14 18:24:06	kernel		Copyright (c) 1979, 1980, 1983, 1986, 1988, 1989, 1991, 1992, 1993, 1994
                        Oct 14 18:24:06	kernel		The Regents of the University of California. All rights reserved.
                        Oct 14 18:24:06	kernel		FreeBSD is a registered trademark of The FreeBSD Foundation.
                        

                        No idea where to go from here. ❓

                        Box: SG-4200

                        1 Reply Last reply Reply Quote 0
                        • First post
                          Last post
                        Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.