Random reboots
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No. Nothing else rebooting. I doubt it’s an external power problem. The unit is powered via a rack mounted APC ups, so power should be relatively clean.
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Over heating then maybe, the PSU brick or the CPU.
Steve
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I believe this is the cpu temp. It seems to always run a little warm to me (between 64 and 70C). Not sure what a normal temp would be on the 3100.
No idea about power supply temps.
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@stephenw10 said in Random reboots:
If you have not re-installed it clean I would certainly try that first:
https://www.netgate.com/docs/pfsense/solutions/sg-3100/reinstall-pfsense.htmlFinally got a chance to do the re-install. Install failed at first. The USB port is extremely hard to insert a flash drive into and I didn't have it fully inserted. After a good hard push and another reboot I think it went ok. We'll see what happens.
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That temperature looks normal for the 3100. Nothing I haven't seen here.
Steve
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@stephenw10 said in Random reboots:
That temperature looks normal for the 3100. Nothing I haven't seen here.
Steve
Thanks. I might change my set points for temp alerts so that it’s not in the yellow as much.
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I'm also having the same issue in a 3100. Random restarts. I'm suspecting temperature. It constantly runs at 70+. I've seen 77-78 at a point. Couldn't get to log historical data of temperature though.
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@dbinoj said in Random reboots:
Couldn't get to log historical data of temperature though.
Yeah, I'd lover to know how to do this as well. The clean install seems to have fixed my issue though [fingers crossed].
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Is it sitting on top of something hot? The base plate of the 3100 is a passive heat sink so if it doesn't have decent airflow it would likely warm up.
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@derelict Yeah, it was on top of a mac mini and ambient temp is ~32c. Now after moving from the mac mini's top, temperature is at 67c.
At what temperature the 3100 resets itself?
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I have not personally ever seen it reset due to overheating even when load testing.
I know that during manufacturer testing they were run in up to 65°C ambient so I would expect quite a bit hotter than what you're seeing.Steve
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If overheating is indeed the root cause, I'm very concerned that the sg-3100 does not have an adequate heatsink. Are owners expected to place the device on a ice block? There's barely 1/8 of an inch clearance with the rubber feet. How are owners supposed to get airflow from underneath?
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@msf2000
I think it’s unlikely that my reboots were due to overheating since a clean install seems to have corrected the problem. Still keeping my fingers crossed, but it’s been 2 weeks with no reboots. -
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They are not and there is no problem as far as I know. As I said they were tested to far higher temperatures.
Steve
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@stephenw10 hopefully they are not. I've never had a reboot after I moved mine from top of a Mac mini to a rack tray. So I thought it must be the temperature. If not, that reboot will be a mystery for me because there is no logs.
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I thought this issue had resolved itself but looks like I was wrong. Just had another unexpected reboot. Nothing in the logs and nothing captured via serial console messages.
Oct 14 08:10:12 php /usr/local/pkg/apcupsd_mail.php: Message sent to walterstarks@icloud.com OK Oct 14 08:11:25 apcupsd 33988 Communications with UPS restored. Oct 14 08:11:27 php /usr/local/pkg/apcupsd_mail.php: Message sent to walterstarks@icloud.com OK Oct 14 13:10:02 snort 33227 invalid appid in appStatRecord (4385) Oct 14 14:25:00 snort 33227 invalid appid in appStatRecord (4385) Oct 14 16:30:01 php-fpm 22709 /diag_backup.php: Successful login for user 'backup' from: 10.0.1.20 (Local Database) Oct 14 18:24:06 syslogd kernel boot file is /boot/kernel/kernel Oct 14 18:24:06 kernel Copyright (c) 1992-2018 The FreeBSD Project. Oct 14 18:24:06 kernel Copyright (c) 1979, 1980, 1983, 1986, 1988, 1989, 1991, 1992, 1993, 1994 Oct 14 18:24:06 kernel The Regents of the University of California. All rights reserved. Oct 14 18:24:06 kernel FreeBSD is a registered trademark of The FreeBSD Foundation.No idea where to go from here.
