Unresponsive SG-4860 after firmware upgrade 2.4.4
-
Try to play with the flow control, set it to OFF when you are on XON/OFF. And RTS/CTS must be disabled.
I'd also try with another Console program. If nothing helps try with another machine or drop some message to Netgate support.-Rico
-
What are the lights on the units showing? Green? Red?
Drop a line to the support team at https://go.netgate.com and someone can help you get it back online (or potentially setup an RMA if it's a hardware issue)
-
@jimp the lights on the back are green. Only turn red briefly when I power cycle, but goes back to green.
Thanks for the negate link.
-
Green is a good sign!
If you can get the console connection working you should be able to get it going again then. There could be a larger issue at play but it has to be booting at least partially for the lights to go green.
-
@jimp I got it to connect once a couple minutes ago but then was just stuck after I hit f1 to boot and did nothing. I have not been able to get it to connect again since then. I even tried duplicating the exact things I did when it did respond for a couple seconds.
This is what putty showed when I was able to get it to connect the one time, then after the Boot: F1 it does nothing and just sits there and cannot get it to respond to anything .
SeaBIOS (version SageBIOS-20170207_214005-localhost.localdomain)
iPXE (http://ipxe.org) 00:14.0 C100 PCI2.10 PnP PMM+7FB7AF80+7FADAF80 C100
iPXE (http://ipxe.org) 00:14.1 C200 PCI2.10 PnP PMM 7FB7AF80 7FADAF80 C200
iPXE (http://ipxe.org) 00:14.2 C300 PCI2.10 PnP PMM 7FB7AF80 7FADAF80 C300
iPXE (http://ipxe.org) 00:14.3 C400 PCI2.10 PnP PMM 7FB7AF80 7FADAF80 C400
Press F12 for boot menu.
F1 pfSense
F6 PXE
Boot: F1 -
Please try to boot without any Network Cable connected, just Power and Console.
-Rico
-
Try to boot a pfSense installer (either Factory image, which you can get from the support crew if you don't have already), or a CE ADI memstick installer image. If it boots that, try to reinstall and perform a recovery installation.
-
@rico that's what I have been doing. Haven't had anything but those 2 connected to the 4860. As I moved it over to my desk where my computer is so just bare bones hooked to it right now.
-
@jimp I downloaded 2.4.4 memstick image and followed the instructions on website for writing image to a flash drive.
I have tried to gave the memstick in the USB port when I rebooted and tried connecting to console, but haven't gotten console to respond. The one time console did respond (which is the copy and paste I put in her above) I didn't have the memstick in at the time.
I am correct all I need to do is have the flash drive in the USB port and power cycle the 4860 and
hope it connects to console so I can start the install, correct? Want sure if I was missing a step but that is what I believe to be the steps. -
Which memstick did you download, specifically? Make sure it's marked as an ADI memstick
-
@jimp Looks like I downloaded the wrong version. I downloaded the serial one (pfSense-netgate-memstick-2.4.3-RELEASE-p1-amd64.img). I am downloading the ADI version now (pfSense-netgate-memstick-ADI-2.4.4-RELEASE-amd64.img.gz) and also this one just in case (pfSense-netgate-memstick-ADI-2.3.5-RELEASE-amd64.img.gz).
I will write it to the flash drive and try it and let you know how it goes.
-
@jimp well looks like that did the trick. Was able to get it to get into console mode and show it start up pfsense.
I will get back with you because I get stuck, but right now am watching my daughter so I can't be at the computer right now.
But I get to step #5 in here
https://www.netgate.com/docs/pfsense/solutions/sg-4860/reinstall-pfsense.html
And I cannot get it to let me select option #6 configure boot options. I keep hitting the #6 but it just starts booting or doing something. It eventually stops asking what terminal type I want vt100, etc
Either way that is what I got to, but I will be back once I put my daughter down for a nap. But progress so far
-
If it asks for the console, you can use
vt100orxterm, if you're using PuTTY for example, thenxtrermis probably best. After that it should proceed through to the installer. -
@jimp Thanks yeah once I did that looks like ti started the install. Nice. I maybe winning now.
Question for you I went to try and recover a backup from previous install, it gives me 4 options for partitions. Any idea which partition it would be on by chance?
da0s2a freebsd-ufs (715M)
dalsla freebsd-ufs (20G)
diskid/DISK-000000022500lsla freebsd-ufs (20G)
diskid/DISK-2004351423165190c8f6s2a..... freebsd-ufs (715M)Figured if I could recover my xml file it will save me time once I get it up and running again.
-
Probably the 20G drive. Both of those are likely the same disk. The 715M might be your USB drive.
-
@jimp thanks I will try that one then. Some I had no idea. Thanks will let you know if I have any other questions. Much appreciated.
-
@Rico and @jimp thanks guys. I have it up and running finally. I really do appreciate you guys helping me out. So much, thank you both.
Had one last question, is there a good tutorial or article out there for first things you should do one you setup pfsense router? I thought when I initially set it up the first time I followed a tutorial on things to consider doing.
Thanks
-
Well right after Installation when you login into the WebGUI some wizard comes up and you will end up with a working and secure basic Setup. :-)
-Rico
