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    Unresponsive SG-4860 after firmware upgrade 2.4.4

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • B
      Blackops @jimp
      last edited by

      @jimp I got it to connect once a couple minutes ago but then was just stuck after I hit f1 to boot and did nothing. I have not been able to get it to connect again since then. I even tried duplicating the exact things I did when it did respond for a couple seconds.

      This is what putty showed when I was able to get it to connect the one time, then after the Boot: F1 it does nothing and just sits there and cannot get it to respond to anything .

      SeaBIOS (version SageBIOS-20170207_214005-localhost.localdomain)

      iPXE (http://ipxe.org) 00:14.0 C100 PCI2.10 PnP PMM+7FB7AF80+7FADAF80 C100

      iPXE (http://ipxe.org) 00:14.1 C200 PCI2.10 PnP PMM 7FB7AF80 7FADAF80 C200

      iPXE (http://ipxe.org) 00:14.2 C300 PCI2.10 PnP PMM 7FB7AF80 7FADAF80 C300

      iPXE (http://ipxe.org) 00:14.3 C400 PCI2.10 PnP PMM 7FB7AF80 7FADAF80 C400

      Press F12 for boot menu.

      F1 pfSense

      F6 PXE
      Boot: F1

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      • RicoR
        Rico LAYER 8 Rebel Alliance
        last edited by Rico

        Please try to boot without any Network Cable connected, just Power and Console.

        -Rico

        B 1 Reply Last reply Reply Quote 0
        • jimpJ
          jimp Rebel Alliance Developer Netgate
          last edited by

          Try to boot a pfSense installer (either Factory image, which you can get from the support crew if you don't have already), or a CE ADI memstick installer image. If it boots that, try to reinstall and perform a recovery installation.

          Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

          Need help fast? Netgate Global Support!

          Do not Chat/PM for help!

          B 1 Reply Last reply Reply Quote 0
          • B
            Blackops @Rico
            last edited by

            @rico that's what I have been doing. Haven't had anything but those 2 connected to the 4860. As I moved it over to my desk where my computer is so just bare bones hooked to it right now.

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            • B
              Blackops @jimp
              last edited by

              @jimp I downloaded 2.4.4 memstick image and followed the instructions on website for writing image to a flash drive.

              I have tried to gave the memstick in the USB port when I rebooted and tried connecting to console, but haven't gotten console to respond. The one time console did respond (which is the copy and paste I put in her above) I didn't have the memstick in at the time.

              I am correct all I need to do is have the flash drive in the USB port and power cycle the 4860 and 🤞 hope it connects to console so I can start the install, correct? Want sure if I was missing a step but that is what I believe to be the steps.

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              • jimpJ
                jimp Rebel Alliance Developer Netgate
                last edited by

                Which memstick did you download, specifically? Make sure it's marked as an ADI memstick

                Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

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                Do not Chat/PM for help!

                B 1 Reply Last reply Reply Quote 0
                • B
                  Blackops @jimp
                  last edited by

                  @jimp Looks like I downloaded the wrong version. I downloaded the serial one (pfSense-netgate-memstick-2.4.3-RELEASE-p1-amd64.img). I am downloading the ADI version now (pfSense-netgate-memstick-ADI-2.4.4-RELEASE-amd64.img.gz) and also this one just in case (pfSense-netgate-memstick-ADI-2.3.5-RELEASE-amd64.img.gz).

                  I will write it to the flash drive and try it and let you know how it goes.

                  B 1 Reply Last reply Reply Quote 1
                  • B
                    Blackops @Blackops
                    last edited by

                    @jimp well looks like that did the trick. Was able to get it to get into console mode and show it start up pfsense.

                    I will get back with you because I get stuck, but right now am watching my daughter so I can't be at the computer right now.

                    But I get to step #5 in here

                    https://www.netgate.com/docs/pfsense/solutions/sg-4860/reinstall-pfsense.html

                    And I cannot get it to let me select option #6 configure boot options. I keep hitting the #6 but it just starts booting or doing something. It eventually stops asking what terminal type I want vt100, etc

                    Either way that is what I got to, but I will be back once I put my daughter down for a nap. But progress so far 👍

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                    • jimpJ
                      jimp Rebel Alliance Developer Netgate
                      last edited by

                      If it asks for the console, you can use vt100 or xterm, if you're using PuTTY for example, then xtrerm is probably best. After that it should proceed through to the installer.

                      Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                      Need help fast? Netgate Global Support!

                      Do not Chat/PM for help!

                      B 1 Reply Last reply Reply Quote 1
                      • B
                        Blackops @jimp
                        last edited by Blackops

                        @jimp Thanks yeah once I did that looks like ti started the install. Nice. I maybe winning now.

                        Question for you I went to try and recover a backup from previous install, it gives me 4 options for partitions. Any idea which partition it would be on by chance?

                        da0s2a freebsd-ufs (715M)
                        dalsla freebsd-ufs (20G)
                        diskid/DISK-000000022500lsla freebsd-ufs (20G)
                        diskid/DISK-2004351423165190c8f6s2a..... freebsd-ufs (715M)

                        Figured if I could recover my xml file it will save me time once I get it up and running again.

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                        • jimpJ
                          jimp Rebel Alliance Developer Netgate
                          last edited by

                          Probably the 20G drive. Both of those are likely the same disk. The 715M might be your USB drive.

                          Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                          Need help fast? Netgate Global Support!

                          Do not Chat/PM for help!

                          B 1 Reply Last reply Reply Quote 0
                          • B
                            Blackops @jimp
                            last edited by

                            @jimp thanks I will try that one then. Some I had no idea. Thanks will let you know if I have any other questions. Much appreciated.

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                            • B
                              Blackops
                              last edited by

                              @Rico and @jimp thanks guys. I have it up and running finally. I really do appreciate you guys helping me out. So much, thank you both.

                              Had one last question, is there a good tutorial or article out there for first things you should do one you setup pfsense router? I thought when I initially set it up the first time I followed a tutorial on things to consider doing.

                              Thanks

                              1 Reply Last reply Reply Quote 0
                              • RicoR
                                Rico LAYER 8 Rebel Alliance
                                last edited by Rico

                                Well right after Installation when you login into the WebGUI some wizard comes up and you will end up with a working and secure basic Setup. :-)

                                -Rico

                                1 Reply Last reply Reply Quote 1
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