[Solved] PROBLEMS WITH SERIAL CONSOLE

jimp

Which drivers are you installing?

The console serial device in the SG-1100 is a pl2303

T:  Bus=03 Lev=03 Prnt=10 Port=03 Cnt=04 Dev#= 14 Spd=12  MxCh= 0
D:  Ver= 1.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
P:  Vendor=067b ProdID=2303 Rev=04.00
S:  Manufacturer=Prolific Technology Inc. 
S:  Product=USB-Serial Controller D
C:  #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=100mA
I:  If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=pl2303

The SG-1100 manual contains a link to the drivers at https://prolificusa.com/product/pl2303hx-rev-d-usb-serial-uart-bridge-controller/ -- It's the last driver in the list, labeled Windows Driver Installer Setup Program

jmv43

Thanks for your response. I have tried that one also with no results. I have opted for downgrading Windows to 1703 to see what happens.

Thanks
JMV

jimp

What do you mean exactly by "no results"?

What shows up in device manager?

JKnott

@wkn said in PROBLEMS WITH SERIAL CONSOLE:

Hi @jmv43 ,

i used a Profilic 2303 a long time to access the serial console of my pfSense.

But this also stopped working with Windows 10. On the driver download page http://www.prolific.com.tw/US/ShowProduct.aspx?p_id=225&pcid=41 there was an information about this. Maybe your Profilic used has same issue.

I bought some cheap USB-toSerial adapter then and it works since.

I also have one of those cheap adapters, which I bought several years ago. When I checked it in the Control Panel, there was an error message that said it couldn't start. After installing that driver, it now works.

BTW, I've never had a problem with that adapter in Linux. It just works.

jmv43

No results means that the results you were expecting are not there. Nothing has shown up in the device manager.

JMV

jimp

@jmv43 said in PROBLEMS WITH SERIAL CONSOLE:

No results means that the results you were expecting are not there.

That is still very ambiguous.

Nothing has shown up in the device manager.

That, however, is a real clue.

If nothing shows up in device manager, perhaps it is not making a good physical connection. Even if you are using the included USB cable, try another one.

jmv43

I have tried several cables already as per the troubleshooting with support. I don't have the resources or the skills to perform this procedure. I guess I will be returning the box.

JMV

tim.mcmanus

@jmv43 said in PROBLEMS WITH SERIAL CONSOLE:

I have tried several cables already as per the troubleshooting with support. I don't have the resources or the skills to perform this procedure. I guess I will be returning the box.

JMV

All kidding aside, find someone with a Mac and plug it into that. Follow these instructions:

https://docs.netgate.com/pfsense/en/latest/hardware/connecting-to-the-serial-console.html

It will "just work", or at least there's a high probability it will.

jmv43

So how many cables should I try?

JMV

jmv43

Never mind got a cable, it is working.

jmv43

You can consider this problem solved.

Thanks