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    APCUPSD - No UPS page

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      You should not need to make any changes to files manually. The underlying FreeBSD packages show that output when they install but the pfSense package handles all that for you.

      If the page is not displaying still then you have some bigger issue. It could be cached in your browser though.

      If the original download was corrupted you may need to uninstall, then remove cached pkgs using:
      pkg-static clean -ay
      Before reinstalling.

      Steve

      1 Reply Last reply Reply Quote 0
      • JKnottJ
        JKnott
        last edited by

        Problem solved. When the package was installed, it created 2 entries on the Services drop down list, one of Apcupsd and also UPS. I saw the UPS one first and that's the one that returned the 404 error. Why does it create both items?

        Next problem, while it's apparently running, it doesn't seem to be gathering much data. I also run apcupsd on my Linux system and the monitor, which displays both the USB connected (Linux) and remote UPS (firewall). The Linux computer shows a few traces on the Historical Summary tab, but the one for pfSense only shows bcharge. The status in pfSense matches the full status listed on the Linux box. I've listed the full status for both systems below. Why does the firewall status show so much less info than the Linux box? I moved the USB cables to prove the problem is with pfSense and not a hardware problem with the UPS.

        DATE : 2019-04-15 20:50:29 -0400
        HOSTNAME : firewall.XYZ.abc
        VERSION : 3.14.14 (31 May 2016) freebsd
        UPSNAME : APC BE600M1
        CABLE : USB Cable
        DRIVER : USB UPS Driver
        UPSMODE : Stand Alone
        STARTTIME: 2019-04-15 20:08:31 -0400
        MODEL :
        STATUS :
        LINEV : 0.0 Volts
        LOADPCT : 0.0 Percent
        BCHARGE : 100.0 Percent
        TIMELEFT : 493.3 Minutes
        MBATTCHG : 5 Percent
        MINTIMEL : 3 Minutes
        MAXTIME : 0 Seconds
        SENSE : Unknown
        LOTRANS : -1.0 Volts
        HITRANS : -1.0 Volts
        ALARMDEL : Always
        BATTV : 0.0 Volts
        NUMXFERS : 0
        TONBATT : 0 Seconds
        CUMONBATT: 0 Seconds
        XOFFBATT : N/A
        STATFLAG : 0x05000000
        SERIALNO :
        BATTDATE :
        NOMINV : 0 Volts
        NOMBATTV : 0.0 Volts
        END APC : 2019-04-15 20:51:09 -0400

        DATE : 2019-04-15 20:51:32 -0400
        HOSTNAME : linux
        VERSION : 3.14.14 (31 May 2016) suse
        UPSNAME : linux
        CABLE : USB Cable
        DRIVER : USB UPS Driver
        UPSMODE : Stand Alone
        STARTTIME: 2019-04-14 16:36:48 -0400
        MODEL : Back-UPS ES 600M1
        STATUS : ONLINE
        LINEV : 117.0 Volts
        LOADPCT : 18.0 Percent
        BCHARGE : 100.0 Percent
        TIMELEFT : 41.7 Minutes
        MBATTCHG : 5 Percent
        MINTIMEL : 3 Minutes
        MAXTIME : 0 Seconds
        SENSE : Medium
        LOTRANS : 92.0 Volts
        HITRANS : 139.0 Volts
        ALARMDEL : 30 Seconds
        BATTV : 13.6 Volts
        LASTXFER : No transfers since turnon
        NUMXFERS : 0
        TONBATT : 0 Seconds
        CUMONBATT: 0 Seconds
        XOFFBATT : N/A
        SELFTEST : NO
        STATFLAG : 0x05000008
        SERIALNO : 4B1830P29067
        BATTDATE : 2018-07-27
        NOMINV : 120 Volts
        NOMBATTV : 12.0 Volts
        NOMPOWER : 330 Watts
        FIRMWARE : 928.a8 .D USB FW:a8
        END APC : 2019-04-15 20:51:33 -0400

        PfSense running on Qotom mini PC
        i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
        UniFi AC-Lite access point

        I haven't lost my mind. It's around here...somewhere...

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          apcupsd does not install a UPS menu but the NUT package does. If you had ever installed that it might have still been present in the config.

          Steve

          JKnottJ 1 Reply Last reply Reply Quote 0
          • JKnottJ
            JKnott @stephenw10
            last edited by

            @stephenw10 said in APCUPSD - No UPS page:

            apcupsd does not install a UPS menu but the NUT package does. If you had ever installed that it might have still been present in the config.

            How does one edit config to get rid of it? Might it be causing the problem with the readings?

            PfSense running on Qotom mini PC
            i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
            UniFi AC-Lite access point

            I haven't lost my mind. It's around here...somewhere...

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              You can install and then uninstall NUT. Or you can remove the menus from the config file:

              <installedpackages>
                 <menu>
                   Some menu 
                 </menu>
              </installedpackages>
              

              Doing that is open to error though. 😉

              Steve

              JKnottJ 1 Reply Last reply Reply Quote 0
              • JKnottJ
                JKnott @stephenw10
                last edited by

                @stephenw10 said in APCUPSD - No UPS page:

                You can install and then uninstall NUT.

                That seems to have cleared "UPS" from the Services list. However, I'm still getting bad data from the UPS.

                PfSense running on Qotom mini PC
                i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
                UniFi AC-Lite access point

                I haven't lost my mind. It's around here...somewhere...

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  So it shows all the data locally but not when the daemon is queried from a different client?

                  Are they running the same apcupsd version? Seems like a data formatting mismatch.

                  Steve

                  JKnottJ 1 Reply Last reply Reply Quote 0
                  • JKnottJ
                    JKnott @stephenw10
                    last edited by

                    @stephenw10 said in APCUPSD - No UPS page:

                    So it shows all the data locally but not when the daemon is queried from a different client?

                    It shows bad data both locally and on the Linux box. Both show the same data. As I mentioned, I tried moving the USB cables between UPSs, and the problem followed pfSense.

                    PfSense running on Qotom mini PC
                    i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
                    UniFi AC-Lite access point

                    I haven't lost my mind. It's around here...somewhere...

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Hmm, well I guess I'd try apcupsd on a FreeBSD box next then of you can.

                      It would be good to know if that's the same version on Linux and FreeBSD though.

                      Steve

                      JKnottJ 1 Reply Last reply Reply Quote 0
                      • JKnottJ
                        JKnott @stephenw10
                        last edited by

                        @stephenw10 said in APCUPSD - No UPS page:

                        It would be good to know if that's the same version on Linux and FreeBSD though.

                        According to what I posted above, they're both the same version.

                        VERSION : 3.14.14 (31 May 2016) freebsd
                        VERSION : 3.14.14 (31 May 2016) suse

                        PfSense running on Qotom mini PC
                        i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
                        UniFi AC-Lite access point

                        I haven't lost my mind. It's around here...somewhere...

                        1 Reply Last reply Reply Quote 0
                        • JKnottJ
                          JKnott
                          last edited by

                          It also fails with NUT. I have also tried a different USB port and turning off legacy USB support on the motherboard. The package manager mentions a dependeny "apcupsd-3.14.14_2". Is that already installed? If so, why mention it?

                          PfSense running on Qotom mini PC
                          i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
                          UniFi AC-Lite access point

                          I haven't lost my mind. It's around here...somewhere...

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by stephenw10

                            Next step is to test it in FreeBSD then.

                            If it fails there too the report it to the FreeBSD package maintainer.

                            Steve

                            JKnottJ 1 Reply Last reply Reply Quote 0
                            • JKnottJ
                              JKnott @stephenw10
                              last edited by

                              @stephenw10

                              I don't run FreeBSD, other than pfSense. I run Linux, where it works fine. Incidentally, I read that APC is now running MODBUS, instead of an older protocol. Might that have something to do with it?

                              PfSense running on Qotom mini PC
                              i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
                              UniFi AC-Lite access point

                              I haven't lost my mind. It's around here...somewhere...

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Could be. My guess would be that the FreeBSD port supports some subset of the data only. But testing against FreeBSD is the only way to know that. Or reading the code...

                                Steve

                                JKnottJ 2 Replies Last reply Reply Quote 0
                                • JKnottJ
                                  JKnott @stephenw10
                                  last edited by

                                  @stephenw10

                                  Unfortunately, my only experience with *BSD is pfSense and I find it frustrating compared to Linux. I understand that this may be due to pfSense running on a somewhat stripped down version of FreeBSD.

                                  Is there any log I can check that might reveal something?

                                  PfSense running on Qotom mini PC
                                  i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
                                  UniFi AC-Lite access point

                                  I haven't lost my mind. It's around here...somewhere...

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    You can check /var/log/apcupsd.events but I don;t think you'll see anything new there.

                                    There are some log level options in the config file /usr/local/etc/apcupsd/apcupsd.conf

                                    You can probably start it in debug mode from the command line if the service is stopped: apcupsd -d 2
                                    Not sure if that actually shows anything extra, I can't test it.

                                    Steve

                                    1 Reply Last reply Reply Quote 0
                                    • JKnottJ
                                      JKnott @stephenw10
                                      last edited by

                                      @stephenw10 said in APCUPSD - No UPS page:

                                      Could be. My guess would be that the FreeBSD port supports some subset of the data only. But testing against FreeBSD is the only way to know that. Or reading the code...

                                      Steve

                                      I just plugged in an older model APC UPS and it now works. The old model is a " Back-UPS ES 500". So, there is something different in the protocol between old and new that keeps apcupsd and NUT from working with the new UPS. BTW, I had previously used NUT with this old model and it worked fine. As I mentioned, the new UPS works fine with Linux.

                                      PfSense running on Qotom mini PC
                                      i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
                                      UniFi AC-Lite access point

                                      I haven't lost my mind. It's around here...somewhere...

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