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    SG-4860: Tried to update to new PFSense version. Now status LED red

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • dotdashD
      dotdash
      last edited by

      Contact Netgate support.

      1 Reply Last reply Reply Quote 0
      • A
        akuma1x
        last edited by

        I'll quote from another thread about a misbehaving SG-2220 box:

        Please open a ticket with our support team at https://go.netgate.com

        Include the Serial number of the device for a faster response.

        Jeff

        1 Reply Last reply Reply Quote 0
        • U
          utvecklarn
          last edited by

          Thank you for your reply. I already tried to create a ticket a week ago, but yesterday I got a statement that it was resolved, but no one has answered anything or provided me with any solution, so then I thought that I would try here instead. I have not payed for any additional support to Netgate, and I bought it a couple of years ago.

          Best Regards

          1 Reply Last reply Reply Quote 0
          • chrismacmahonC
            chrismacmahon
            last edited by

            That's not what I would like to hear, What is your ticket number?

            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

            Do Not PM For Help!

            1 Reply Last reply Reply Quote 0
            • johnpozJ
              johnpoz LAYER 8 Global Moderator
              last edited by

              @utvecklarn said in SG-4860: Tried to update to new PFSense version. Now status LED red:

              bought it a couple of years ago.

              Since its on 2.2.6, which came out in 2015 I would say its a bit over a "couple" of years ;)

              An intelligent man is sometimes forced to be drunk to spend time with his fools
              If you get confused: Listen to the Music Play
              Please don't Chat/PM me for help, unless mod related
              SG-4860 24.11 | Lab VMs 2.8, 24.11

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              • U
                utvecklarn
                last edited by

                The ticket number: INC-25610

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                • chrismacmahonC
                  chrismacmahon
                  last edited by

                  Ahh yes, I see it.

                  The serial number you sent over to us didn't match what we have in the system. Azamat asked for a bit more information.

                  Can you take a picture of the bar code and reply back to that ticket? We should be able to find it from that.

                  Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                  Do Not PM For Help!

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                  • U
                    utvecklarn
                    last edited by

                    Yes, it is a little old, I know. I looked now and it was installed in february 2016.

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                    • A
                      akuma1x
                      last edited by

                      They still offer support for that unit, especially, I believe, hardware support.

                      See here for the product lifecycle info:

                      https://www.netgate.com/support/product-lifecycle.html

                      Jeff

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                      • U
                        utvecklarn
                        last edited by

                        Thank you Chris, yes I saw now that the serial-number was not right. Now I have edited it to the right one.

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                        • johnpozJ
                          johnpoz LAYER 8 Global Moderator
                          last edited by

                          I didn't mean to suggest they wouldn't help - just pointing out his estimate of "couple" was a bit off ;) hehehehe

                          An intelligent man is sometimes forced to be drunk to spend time with his fools
                          If you get confused: Listen to the Music Play
                          Please don't Chat/PM me for help, unless mod related
                          SG-4860 24.11 | Lab VMs 2.8, 24.11

                          1 Reply Last reply Reply Quote 0
                          • chrismacmahonC
                            chrismacmahon
                            last edited by

                            I have updated your ticket.

                            Please let reply back on the ticket if you have any questions.

                            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                            Do Not PM For Help!

                            1 Reply Last reply Reply Quote 0
                            • johnpozJ
                              johnpoz LAYER 8 Global Moderator
                              last edited by

                              So what is the status here? Us curious minds want to know ;)

                              Is he going to RMA the device. Does he need to just reinstall? What?

                              An intelligent man is sometimes forced to be drunk to spend time with his fools
                              If you get confused: Listen to the Music Play
                              Please don't Chat/PM me for help, unless mod related
                              SG-4860 24.11 | Lab VMs 2.8, 24.11

                              1 Reply Last reply Reply Quote 1
                              • chrismacmahonC
                                chrismacmahon
                                last edited by

                                What happens on our tickets is between us and them.

                                Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                                Do Not PM For Help!

                                1 Reply Last reply Reply Quote 0
                                • johnpozJ
                                  johnpoz LAYER 8 Global Moderator
                                  last edited by

                                  Completely agree - was hoping the OP would share..

                                  An intelligent man is sometimes forced to be drunk to spend time with his fools
                                  If you get confused: Listen to the Music Play
                                  Please don't Chat/PM me for help, unless mod related
                                  SG-4860 24.11 | Lab VMs 2.8, 24.11

                                  1 Reply Last reply Reply Quote 0
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