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    NUT package (2.8.0 and below)

    Scheduled Pinned Locked Moved UPS Tools
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    • K
      kevindd992002 @Gertjan
      last edited by

      @Gertjan said in NUT package:

      @kevindd992002 said in NUT package:

      upsmon.conf has read rights for root, root (group), and others so I should be able to read the contents.

      Your upsmon.conf is a zero bytes file.

      Here mine for comparison :

      root@DiskStation:~# ls -lc /usr/syno/etc/ups
      total 36
      -rw-r----- 1 root root  5515 May 15 06:19 nutscan-usb.h
      -rw-r----- 1 root root  3935 Aug  7 17:12 ups.conf
      -rw-r----- 1 root root    15 May 15 06:19 upsd.conf
      -rw-r----- 1 root root  2016 May 15 06:19 upsd.users
      -rw-r--r-- 1 root root 12151 Aug  7 17:12 upsmon.conf
      -rw-r----- 1 root root  4051 Aug  7 17:12 upssched.conf
      

      It seems that only your upsmon.conf file is created correctly.
      Mine has 12151 bytes, yours none.

      edit : something in your (Syno GUI) settings makes the system complain, and it fails to create the config file ?

      Right, I notice that. You mean my upsmon.conf is NOT created correctly.

      Nothing complains in the Syno GUI but it doesn't follow any of the UPS master's (in pfsense) commands and there is no log in pfsense where the UPS is connecting to it using the monuser account.

      GertjanG 1 Reply Last reply Reply Quote 0
      • GertjanG
        Gertjan @kevindd992002
        last edited by

        @kevindd992002 said in NUT package:

        is NOT created correctly

        Yep, that right - sorry for the typo.

        I taled the main messages 'syslog' - it does show up some UPS related messages.

        Here I activate the UPs with the 192.168.1.1 == my pfSense.

        2019-08-20T17:26:39+02:00 DiskStation synoscgi_SYNO.Core.ExternalDevice.UPS_1_set[8663]: webapi-UPS.cpp:238 Set Service from Disable to Enable
        2019-08-20T17:26:41+02:00 DiskStation upsmon[8721]: Startup successful
        2019-08-20T17:26:41+02:00 DiskStation upsmon[8723]: UPS [ups@192.168.1.1] connected
        

        I used the command

        tail -f /var/log/messages
        

        Use also

        grep 'ups' /var/log/messages
        

        No "help me" PM's please. Use the forum, the community will thank you.
        Edit : and where are the logs ??

        K 1 Reply Last reply Reply Quote 0
        • K
          kevindd992002 @Gertjan
          last edited by

          @Gertjan said in NUT package:

          grep 'ups' /var/log/messages

          Thanks for the tip. Look at my /var/log/messages: https://pastebin.com/pGHXFzgp

          It looks like the last time my UPS connection worked properly was on 6/4/2019 which was a long time ago! I don't know what happened but I see a lot of these now:

          2019-06-04T17:58:02+08:00 Synology synoservice: synoservice.c:1559 pause gcpd du e to require service cupsd runkey is stop

          You have any clue as to what's that?

          1 Reply Last reply Reply Quote 0
          • GertjanG
            Gertjan
            last edited by

            Your Syno clock is ok ?
            Or all messages from last month are missing ? Or did you only took a part of the log ?

            A fact is : it all changed here for you :

            2019-06-04T14:38:33+08:00 Synology synoups: [UPS] Check Boot Status.
            2019-06-04T14:38:33+08:00 Synology synoups: [UPS] Server is going to Safe Mode. It will stop all services and umount all volumes.
            

            I know you won't like the next advise : re-install de DSM ...... ;)

            No "help me" PM's please. Use the forum, the community will thank you.
            Edit : and where are the logs ??

            dennypageD 1 Reply Last reply Reply Quote 0
            • dennypageD
              dennypage @Gertjan
              last edited by

              @Gertjan said in NUT package:

              A fact is : it all changed here for you :

              2019-06-04T14:38:33+08:00 Synology synoups: [UPS] Check Boot Status.
              2019-06-04T14:38:33+08:00 Synology synoups: [UPS] Server is going to Safe Mode. It will stop all services and umount all volumes.
              

              This entry in the log indicates that the Synology is waiting to have the power removed and restored.

              It's unlikely that the Synology has been sitting in safe mode (non functional) for 75 days. But if it hasn't been rebooted since then, I would certainly reboot it.

              1 Reply Last reply Reply Quote 0
              • K
                kevindd992002
                last edited by

                @dennypage
                The DSM was rebooted a lot of times since then. It certainly is not in safe mode because it is being used everyday.

                @Gertjan
                I posted a snippet of the result of the grep but did not skip in between lines, the clock is fine. Reinstalling DSM is my last resort, yes, but I have an open case with Snyology. Let me know if you have more ideas though.

                GertjanG 1 Reply Last reply Reply Quote 0
                • GertjanG
                  Gertjan @kevindd992002
                  last edited by Gertjan

                  @kevindd992002 said in NUT package:

                  more ideas

                  Yep, a nasty one.
                  I'll post tomorrow the file upsmon.conf your missing, the one refuses to generate.
                  You should edit it with your own settings - put in place - make it read only .... and start / restart the 'ups' demon.

                  Here it is : https://pastebin.com/L1mqCb1Y

                  Without the comments, these are the settings :

                  RUN_AS_USER root
                  
                  MONITOR ups@192.168.1.1 1 monuser secret slave
                  
                  MINSUPPLIES 1
                  
                  SHUTDOWNCMD ""
                  
                  NOTIFYCMD /usr/sbin/upssched
                  
                  POLLFREQ 5
                  
                  POLLFREQALERT 5
                  
                  HOSTSYNC 15
                  
                  DEADTIME 90
                  
                  POWERDOWNFLAG /etc/killpower
                  
                  NOTIFYFLAG ONLINE EXEC
                  NOTIFYFLAG ONBATT EXEC
                  NOTIFYFLAG LOWBATT EXEC
                  NOTIFYFLAG NOCOMM EXEC
                  NOTIFYFLAG COMMBAD IGNORE
                  NOTIFYFLAG COMMOK IGNORE
                  NOTIFYFLAG SHUTDOWN IGNORE
                  NOTIFYFLAG FSD EXEC
                  NOTIFYFLAG NOPARENT SYSLOG
                  
                  RBWARNTIME 43200
                  
                  NOCOMMWARNTIME 300
                  
                  FINALDELAY 5
                  

                  My settings :

                  51a65a27-05bc-469a-807f-25f1568a3587-image.png

                  No "help me" PM's please. Use the forum, the community will thank you.
                  Edit : and where are the logs ??

                  K 1 Reply Last reply Reply Quote 0
                  • K
                    kevindd992002 @Gertjan
                    last edited by

                    @Gertjan

                    Will Synology write the defaults in the file after restarting the ups daemon? I do have the correct upsmon.conf in etc.defaults/ so I can also use that (if it's the same as yours).

                    dennypageD GertjanG 3 Replies Last reply Reply Quote 0
                    • dennypageD
                      dennypage @kevindd992002
                      last edited by

                      @kevindd992002 Given that the Synology isn’t writing the upsmon.conf file correctly, I wouldn’t count on it starting the upsmon service correctly either.

                      1 Reply Last reply Reply Quote 0
                      • K
                        kevindd992002
                        last edited by

                        @Gertjan said in NUT package:

                        grep 'ups' /var/log/messages

                        Right. I'm at a loss here. I'm checking the syslog and messages log again and I do see the last successful connection of the Syno to my UPS NUT master was last 6/4/2019. Here's a more detailed view of the messages log file: https://pastebin.com/bXk7YEWf

                        1 Reply Last reply Reply Quote 0
                        • dennypageD
                          dennypage @kevindd992002
                          last edited by

                          @kevindd992002 Does "ps -elf" on the Synology show any ups processes running?

                          K 1 Reply Last reply Reply Quote 0
                          • K
                            kevindd992002 @dennypage
                            last edited by

                            @dennypage said in NUT package:

                            @kevindd992002 Does "ps -elf" on the Synology show any ups processes running?

                            Looks like that's a no: https://pastebin.com/dKDHdg2w

                            dennypageD 1 Reply Last reply Reply Quote 0
                            • dennypageD
                              dennypage @kevindd992002
                              last edited by

                              @kevindd992002 Just for grins...

                              Last ditch effort if I owned that Synology...

                              Disable UPS support on the Synology, reboot the Synology, and then re-enable UPS support on the Synology.

                              Btw out of curiosity, what model of Synology is it?

                              K 1 Reply Last reply Reply Quote 0
                              • K
                                kevindd992002 @dennypage
                                last edited by

                                @dennypage said in NUT package:

                                @kevindd992002 Just for grins...

                                Last ditch effort if I owned that Synology...

                                Disable UPS support on the Synology, reboot the Synology, and then re-enable UPS support on the Synology.

                                Btw out of curiosity, what model of Synology is it?

                                Ok, I just did that and checked upsmon.conf and /var/log/messages, same exact results :(

                                I'm using a DS1817+, so it's a pretty recent model.

                                1 Reply Last reply Reply Quote 0
                                • GertjanG
                                  Gertjan @kevindd992002
                                  last edited by

                                  @kevindd992002 said in NUT package:

                                  Will Synology write the defaults in the file after restarting the ups daemon?

                                  I do not have the command for you how to start upsmon manually, but you'll find it on Google ^^ Like https://diktiosolutions.eu/en/synology/synology-ups-nut-en/
                                  This will not generate the config file : as pfSense, when you start (or activate) it using the GUI all the config files are build,
                                  I was curious : if only the config file building faulted, the process never gets started - but if that file is ok, and you start manually, then that's something that indicated that the GUI is at fault.

                                  @kevindd992002 said in NUT package:

                                  I do have the correct upsmon.conf in etc.defaults/ so I can also use that (if it's the same as yours).

                                  It should / could be somewhat different : like another master IP etc.
                                  Strange.
                                  I have nothing in this directory

                                  root@DiskStation:/etc/defaults# ll
                                  total 12
                                  drwxr-xr-x  2 root root 4096 Jul 10  2013 .
                                  drwxr-xr-x 51 root root 4096 Aug 20 20:47 ..
                                  -rw-r--r--  1 root root  459 Mar  4  2013 rc.conf
                                  

                                  No "help me" PM's please. Use the forum, the community will thank you.
                                  Edit : and where are the logs ??

                                  K 1 Reply Last reply Reply Quote 0
                                  • K
                                    kevindd992002 @Gertjan
                                    last edited by

                                    @Gertjan said in NUT package:

                                    @kevindd992002 said in NUT package:

                                    Will Synology write the defaults in the file after restarting the ups daemon?

                                    I do not have the command for you how to start upsmon manually, but you'll find it on Google ^^ Like https://diktiosolutions.eu/en/synology/synology-ups-nut-en/
                                    This will not generate the config file : as pfSense, when you start (or activate) it using the GUI all the config files are build,
                                    I was curious : if only the config file building faulted, the process never gets started - but if that file is ok, and you start manually, then that's something that indicated that the GUI is at fault.

                                    @kevindd992002 said in NUT package:

                                    I do have the correct upsmon.conf in etc.defaults/ so I can also use that (if it's the same as yours).

                                    It should / could be somewhat different : like another master IP etc.
                                    Strange.
                                    I have nothing in this directory

                                    root@DiskStation:/etc/defaults# ll
                                    total 12
                                    drwxr-xr-x  2 root root 4096 Jul 10  2013 .
                                    drwxr-xr-x 51 root root 4096 Aug 20 20:47 ..
                                    -rw-r--r--  1 root root  459 Mar  4  2013 rc.conf
                                    

                                    Yeah, that makes sense. I think the GUI is at fault here. It's just weird that when I change the UPS IP to an IP that I know is not used, the GUI also errors out, making it like it's connecting properly to the UPS.

                                    It's /usr/syno/etc.defaults/ups

                                    1 Reply Last reply Reply Quote 0
                                    • K
                                      kevindd992002
                                      last edited by

                                      @dennypage

                                      On another note, how do I "reset" the battery install date on my UPS for every time I install a new battery? Similar to how PowerChute does it?

                                      GertjanG dennypageD 2 Replies Last reply Reply Quote 0
                                      • GertjanG
                                        Gertjan @kevindd992002
                                        last edited by

                                        @kevindd992002 said in NUT package:

                                        @dennypage

                                        On another note, how do I "reset" the battery install date on my UPS for every time I install a new battery? Similar to how PowerChute does it?

                                        Good question.
                                        I used Pan B : I'll hook them up to a PC with run PowerShute, and use that tool to reset the counter.
                                        (otherwise I have to reverse engineer a binary Windows app to see what communication goes over the USB wire .... or read the complete NUTS manual ....)

                                        No "help me" PM's please. Use the forum, the community will thank you.
                                        Edit : and where are the logs ??

                                        K 1 Reply Last reply Reply Quote 0
                                        • K
                                          kevindd992002 @Gertjan
                                          last edited by

                                          @Gertjan said in NUT package:

                                          @kevindd992002 said in NUT package:

                                          @dennypage

                                          On another note, how do I "reset" the battery install date on my UPS for every time I install a new battery? Similar to how PowerChute does it?

                                          Good question.
                                          I used Pan B : I'll hook them up to a PC with run PowerShute, and use that tool to reset the counter.
                                          (otherwise I have to reverse engineer a binary Windows app to see what communication goes over the USB wire .... or read the complete NUTS manual ....)

                                          Yeah, I mean I can always do that but I just want to know if there's a NUT command that can do the same action.

                                          As for my UPS issue, here's a some kind of useless reply from Synology (as I half expected):

                                          Dear Customer,

                                          Thank you for contacting Synology support.

                                          As the design, the configuration will be rewrite after you set up in DSM.

                                          And we checked the system seems like we can get contact to UPS properly.

                                          root@Synology:~# upsmon -D
                                          Network UPS Tools upsmon DSM6-2-2-24922-nano-1-C5-190604
                                          kill: No such process
                                          0.000000 UPS: ups@192.168.10.1 (slave) (power value 1)
                                          0.000344 Using power down flag file /etc/killpower
                                          0.000924 debug level is '1'
                                          0.006931 Trying to connect to UPS [ups@192.168.10.1]
                                          0.009822 Logged into UPS ups@192.168.10.1
                                          0.010296 UPS [ups@192.168.10.1] connected
                                          Executing command: online
                                          ^C 50.141267 Signal 2: exiting

                                          Would you like to tell us other finding, since the login log may need to refer to your configuration of NUT master.

                                          Looking forward to your messages.

                                          1 Reply Last reply Reply Quote 0
                                          • K
                                            kevindd992002
                                            last edited by kevindd992002

                                            Oh wait! They're not useless after all. It looks like they did something and now my upsmon.conf file is populated with the expected contents! And I can see the monuser account logged in in my pfsense ups logs :) I'll ask what they did, because they had remote access to my Syno. I see this in my /var/log/messages now:

                                            2019-08-26T10:17:51+08:00 Synology upsmon[25917]: Startup successful
                                            2019-08-26T10:17:51+08:00 Synology upsmon[25919]: UPS [ups@192.168.10.1] connected
                                            2019-08-26T10:55:26+08:00 Synology upsmon[25919]: Poll UPS [ups@192.168.10.1] failed - Server disconnected
                                            2019-08-26T10:55:55+08:00 Synology SystemInfo.cgi: ups_info_get.c:97 Can't get UPS status[0]
                                            2019-08-26T10:59:04+08:00 Synology upsmon[25919]: UPS [ups@192.168.10.1] connected
                                            2019-08-26T13:59:23+08:00 Synology upsmon[5713]: Startup successful
                                            2019-08-26T13:59:23+08:00 Synology upsmon[5715]: UPS [ups@192.168.10.1] connected
                                            
                                            
                                            dennypageD 1 Reply Last reply Reply Quote 0
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