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    PPOE Not working

    Scheduled Pinned Locked Moved General pfSense Questions
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    • A
      albgen
      last edited by

      Dears,

      i have a ppoe connection with my isp. The problem is that is not working on pfsense. Instead if i use a Fortigate router, it works. Checked and rechecked the username and password but the are ok.

      how to troubleshoot?

      thanks

      A 1 Reply Last reply Reply Quote 0
      • A
        albgen @albgen
        last edited by

        Called the isp and basically they told me that they have registered the mac address of the fortigate router so this is the rwason why it is not working.

        Ok, so i tried to spoof it on the pfsense but it is not working...
        Any idea if it is working this feature?

        Thanks

        JKnottJ 1 Reply Last reply Reply Quote 0
        • JKnottJ
          JKnott @albgen
          last edited by

          @albgen

          Typically, powering down/up the modem will take care of the mac issue.

          PfSense running on Qotom mini PC
          i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
          UniFi AC-Lite access point

          I haven't lost my mind. It's around here...somewhere...

          A 1 Reply Last reply Reply Quote 0
          • A
            albgen @JKnott
            last edited by

            @JKnott
            emmm..
            Will try...but how come the restart of the modem will fix that?

            JKnottJ 1 Reply Last reply Reply Quote 0
            • JKnottJ
              JKnott @albgen
              last edited by JKnott

              @albgen
              Powering the modem down and up clears out the saved mac address. It's the standard fix for when you change firewalls. If that fails, the next step would be to set the modem back to default, but that's usually not necessary. Also, leave the power off for a few seconds. My ISP says 10 seconds.

              PfSense running on Qotom mini PC
              i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
              UniFi AC-Lite access point

              I haven't lost my mind. It's around here...somewhere...

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Otherwise call the ISP and have them unregister it so you can connect a new device.

                Or assign the PPPoE parent interface and spoof the MAC there.

                Steve

                A 1 Reply Last reply Reply Quote 0
                • A
                  albgen @stephenw10
                  last edited by

                  @stephenw10 i dont want to change thenmac address om the isp side. I want to have the pfsense as spare.
                  How to assign the ppoe interface and spoof?

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Assign the parent NIC as a new interface. Enable it, spoof the MAC, leave the IP types set as none.

                    1 Reply Last reply Reply Quote 0
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