Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    internet connection drops out multiple times a day, didn't come back on today

    Scheduled Pinned Locked Moved General pfSense Questions
    23 Posts 4 Posters 2.1k Views 4 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • C Offline
      chuccck @JKnott
      last edited by

      @JKnott

      alright it dropped out again. Below is the log, I set up a remote logging server and filtered out the "filterlog" category items. It looks like something with the dhcpv6 maybe? Do I even need dhcpv6? see anything else? why is there ipsec and openvpn still in there?

      https://pastebin.com/2XrvvDfV

      1 Reply Last reply Reply Quote 0
      • stephenw10S Offline
        stephenw10 Netgate Administrator
        last edited by

        What sort of WAN connection do you have there?

        You are seeing >20% packet loss to 8.8.8.8. That is causing dpinger to alarm, 20% is default value, triggering other services to reload. It also shows 100ms ping time which is unusually high.
        If your WAN is wireless of some kind you should tune to gateway monitoring settings to match it. That probably means greater than 20% packet loss in your case.
        If it's the only gateway you can also disable the monitoring action so it does not trigger service reloads but does still log data.

        Steve

        C 1 Reply Last reply Reply Quote 1
        • C Offline
          chuccck @stephenw10
          last edited by stephenw10

          @stephenw10

          I'm not trying to do anything complicated. It's just a Netgear modem connected to the wan. I changed the gateway monitor to 8.8.8.8 just to set up some kind of external address for a way to monitor drop outs. Should I disable the gateway monitor?

          1 Reply Last reply Reply Quote 0
          • stephenw10S Offline
            stephenw10 Netgate Administrator
            last edited by stephenw10

            I would disable the monitoring action. No need to disable the monitoring. If only as a test.

            But 100ms to 8.8.8.8 implies some WAN weirdness like a WISP or similar. Is it that?

            Steve

            C 1 Reply Last reply Reply Quote 1
            • C Offline
              chuccck @stephenw10
              last edited by

              @stephenw10 will disable the monitor. Not a wisp, just Comcast line straight to a Netgear cm500 cable mobem

              1 Reply Last reply Reply Quote 0
              • stephenw10S Offline
                stephenw10 Netgate Administrator
                last edited by

                Hmm, OK. Weirdly high ping then. Suspiciously so.

                You can disable the monitor but then you'll have no monitoring data to work with. I would just disable the monitoring action.

                Steve

                C 1 Reply Last reply Reply Quote 1
                • C Offline
                  chuccck @stephenw10
                  last edited by

                  @stephenw10 yeah I think it's part of the dropout, I don't think it's a cause

                  1 Reply Last reply Reply Quote 0
                  • chpalmerC Offline
                    chpalmer
                    last edited by

                    Like this-

                    routing.jpg

                    Triggering snowflakes one by one..
                    Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

                    C 1 Reply Last reply Reply Quote 1
                    • C Offline
                      chuccck @chpalmer
                      last edited by

                      @chpalmer wow thanks! I thought it was just the box that said monitoring. I should leave that one unchecked and check the disable monitoring action?

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S Offline
                        stephenw10 Netgate Administrator
                        last edited by

                        Yup. That will prevent service reloading etc but will still log monitoring data.

                        In very rare cases we have seen stuff objecting to the monitoring pings but you won't be hitting that on a Comcast cable connection.

                        Steve

                        C 1 Reply Last reply Reply Quote 1
                        • C Offline
                          chuccck @stephenw10
                          last edited by

                          @stephenw10 thanks! Do this for both ipv4 and ipv6?

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S Offline
                            stephenw10 Netgate Administrator
                            last edited by

                            Yes.

                            C 1 Reply Last reply Reply Quote 1
                            • C Offline
                              chuccck @stephenw10
                              last edited by

                              @stephenw10 @JKnott thanks so much guys for the help, very encouraged by the support you guys provide to complete newbs like me.

                              Off topic question, is there a influxdb subforum? I havr telegraf and ntoppng both populating their own databases on my influxdb server but am having trouble pulling the data the way I want. I am up against Comcast data caps ( temporarily lifted thank god) so I want to track total data downloaded and uploaded by IP address in each calendar month.

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S Offline
                                stephenw10 Netgate Administrator
                                last edited by

                                There's no specific section for that. There have been quite a few threads detailing that though both here and on the pfSense Reddit sub. It's not something I have setup myself.

                                Steve

                                C 1 Reply Last reply Reply Quote 0
                                • C Offline
                                  chuccck @stephenw10
                                  last edited by

                                  @stephenw10 @JKnott

                                  Ok, so its still going down. These lines in the log look like the start of the problem:
                                  192.168.1.1 3/22/2020 19:21 local7 err dhcpd icmp_echorequest 192.168.1.218: Host is down
                                  192.168.1.1 3/22/2020 19:21 local7 debug dhcpd reuse_lease: lease age 346 (secs) under 25% threshold, reply with unaltered, existing lease for 192.168.1.204

                                  full log here: https://pastebin.com/zs2JhtCS

                                  1 Reply Last reply Reply Quote 0
                                  • First post
                                    Last post
                                  Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.