Virgin Media Modem Mode Cannot Retrieve a WAN IP.
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Here's the funny thing. When I plug something into em3 and em4 (both unconfigured) they do light up and stay illuminated (with flashing packet light). My laptop doesn't connect with DHCP though.
When I connect the same laptop to em2 (configured, LAN). It behaves like the WAN port and switches off after a few moments.
Something weird is going on. I need an old preist and a young preist. Going to reinstall pfsense and see if I can get it working just with my laptop connected into LAN.
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@adowson
this was what I wanted to suggest 2.4.5 -p1
pay attention to the first settings in the shell, leave the WAN on DHCP and configure only the LAN
assign interface + IP + DHCP (for default)
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@adowson
Has the HP ever worked with pfSense or did it just bork all of a sudden?
I would start by disconnecting that NIC completely if it is an expansion card. Reseat it.
Reset BIOS to factory defaults and reinstall pfSense.
Think I had a similar experience (not with pfSense) and it was down to the negotiation method/link/speed.
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@chrisgtl Has the HP ever worked with pfSense or did it just bork all of a sudden?
@adowson "But when I restarted the modem it did work. It worked great initially, but then the lights on both LAN and WAN ports went off overnight. Restarting results in it failing to retrieve my WAN address. It does give me a LAN address but the port doesn't light up and it's unreachable. The NIC is working I've tested it in other devices.
@chrisgtl and reinstall pfSense.
@adowson Going to reinstall pfsense and see if I can get it working just with my laptop connected into LAN.BIOS alone is a usable idea, although the box has already worked
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It's a good point though, I haven't updated the BIOS. I'll give that a try if this doesn't work.
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@adowson
My friend, the health of the hardware is always first
but you said it already worked, hmmm
(this raises additional questions) -
I also have Virginmedia cable, but have no issues at all. Is your virgin connection stable ?
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This is a weird one. I have reinstalled and I'm only seeing em0 (WAN) and em1 (LAN) as listed interfaces on that card. FreeBSD does correctly recognise it as an Intel gigabit NIC. It lists both interfaces as down, setting them up does nothing.
If I plug into the two other unlisted and uncofigured ports (em3 and em4) they do light up and flicker (orange which is gigabit), but no connection is acheived from my laptop using DHCP. I've got nothing plugged into em0 (WAN) just to keep things simple (I only want to reach the web gui).
I've upgraded the BIOS and reset all of it's settings but no change in behaviour.
If it was DOA I would understand, but why is worked initially I don't know. I did have some issues when I first setup and had to direct connect em1 (LAN) to my laptop which allowed me to reach the web gui and then plug into WAN which allowed it work for two days. Other than network gremlins I can't see any other reason why it would suddenly drop at 1am.
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@adowson said in Virgin Media Modem Mode Cannot Retrieve a WAN IP.:
T620 Plus rev b motherboard
Clean the PCIe connector on the NIC.
Test the PC & all NIC ports using a different OS, and make sure they are stable for >>24 hours.
Then re-install PfSense and start from scratch.And disable the bios power-saving options.
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Do you find anything interesting in logs for the time of problematic situation? Without logs it looks like guessing game :)
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No I didn't really know where to look if I'm honest. I've not previously used FreeBSD, does it have a equivalent /var/log?
I'll remove the card and riser and clean them with some 90% isopropyl and test with Debian.
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@adowson said in Virgin Media Modem Mode Cannot Retrieve a WAN IP.:
I have reinstalled and I'm only seeing em0 (WAN) and em1 (LAN) as listed interfaces on that card. FreeBSD does correctly recognise it as an Intel gigabit NIC. It lists both interfaces as down, setting them up does nothing.
this is normal behavior - two interfaces WAN / LAN recognized done
have you set up the initial configuration for the LAN? (via shell)with these steps:
after that you get access to the GUI and everything will be easier, if you don't know FreeBSD, don't think about shell instructions
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Yup I've setup the config via the inital installer choosing em0 for WAN and em1 for LAN both are on the HP/Intel NIC. I have tried re-assigning the interfaces and the IP address is set to the default.
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@adowson
Ok, you can go for a full reboot and the GUI will be available hereupon and you can give me more or more info
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Hi all, apologies for the delay. Took me awhile to find another identical gigabit card to test with since cleaning the riser and card connector with isopropyl didn't work unfortunately. I also had to get a new modem from ISP since mine was way out of support.
It is now working fine with DHCP, appears to have been hardware gremlins in the gigabit card and the old modem being clunky with DHCP.
