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    Virgin Media Modem Mode Cannot Retrieve a WAN IP.

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • ?
      A Former User
      last edited by

      It's a good point though, I haven't updated the BIOS. I'll give that a try if this doesn't work.

      DaddyGoD 1 Reply Last reply Reply Quote 0
      • DaddyGoD
        DaddyGo @A Former User
        last edited by

        @adowson

        My friend, the health of the hardware is always first ☺
        but you said it already worked, hmmm
        (this raises additional questions)

        Cats bury it so they can't see it!
        (You know what I mean if you have a cat)

        1 Reply Last reply Reply Quote 0
        • P
          pwood999
          last edited by

          I also have Virginmedia cable, but have no issues at all. Is your virgin connection stable ?

          1 Reply Last reply Reply Quote 0
          • ?
            A Former User
            last edited by

            This is a weird one. I have reinstalled and I'm only seeing em0 (WAN) and em1 (LAN) as listed interfaces on that card. FreeBSD does correctly recognise it as an Intel gigabit NIC. It lists both interfaces as down, setting them up does nothing.

            If I plug into the two other unlisted and uncofigured ports (em3 and em4) they do light up and flicker (orange which is gigabit), but no connection is acheived from my laptop using DHCP. I've got nothing plugged into em0 (WAN) just to keep things simple (I only want to reach the web gui).

            I've upgraded the BIOS and reset all of it's settings but no change in behaviour.

            If it was DOA I would understand, but why is worked initially I don't know. I did have some issues when I first setup and had to direct connect em1 (LAN) to my laptop which allowed me to reach the web gui and then plug into WAN which allowed it work for two days. Other than network gremlins I can't see any other reason why it would suddenly drop at 1am.

            DaddyGoD 1 Reply Last reply Reply Quote 0
            • P
              pwood999
              last edited by pwood999

              @adowson said in Virgin Media Modem Mode Cannot Retrieve a WAN IP.:

              T620 Plus rev b motherboard

              Clean the PCIe connector on the NIC.
              Test the PC & all NIC ports using a different OS, and make sure they are stable for >>24 hours.
              Then re-install PfSense and start from scratch.

              And disable the bios power-saving options.

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              • T
                tomashk
                last edited by

                Do you find anything interesting in logs for the time of problematic situation? Without logs it looks like guessing game :)

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                • ?
                  A Former User
                  last edited by

                  No I didn't really know where to look if I'm honest. I've not previously used FreeBSD, does it have a equivalent /var/log?

                  I'll remove the card and riser and clean them with some 90% isopropyl and test with Debian.

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                  • DaddyGoD
                    DaddyGo @A Former User
                    last edited by DaddyGo

                    @adowson said in Virgin Media Modem Mode Cannot Retrieve a WAN IP.:

                    I have reinstalled and I'm only seeing em0 (WAN) and em1 (LAN) as listed interfaces on that card. FreeBSD does correctly recognise it as an Intel gigabit NIC. It lists both interfaces as down, setting them up does nothing.

                    this is normal behavior - two interfaces WAN / LAN recognized done
                    have you set up the initial configuration for the LAN? (via shell)

                    with these steps:

                    b03c6ab7-1e6b-443f-b58c-6927ea2d672a-image.png

                    60f51364-e8d8-42d2-8444-db4f1d9de89e-image.png

                    ccc967a2-02bf-4bf8-8035-48fe85b6b324-image.png

                    after that you get access to the GUI and everything will be easier, if you don't know FreeBSD, don't think about shell instructions

                    Cats bury it so they can't see it!
                    (You know what I mean if you have a cat)

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                    • ?
                      A Former User
                      last edited by

                      Yup I've setup the config via the inital installer choosing em0 for WAN and em1 for LAN both are on the HP/Intel NIC. I have tried re-assigning the interfaces and the IP address is set to the default.

                      DaddyGoD 1 Reply Last reply Reply Quote 0
                      • DaddyGoD
                        DaddyGo @A Former User
                        last edited by

                        @adowson

                        Ok, you can go for a full reboot and the GUI will be available hereupon and you can give me more or more info

                        Cats bury it so they can't see it!
                        (You know what I mean if you have a cat)

                        1 Reply Last reply Reply Quote 0
                        • ?
                          A Former User
                          last edited by

                          Hi all, apologies for the delay. Took me awhile to find another identical gigabit card to test with since cleaning the riser and card connector with isopropyl didn't work unfortunately. I also had to get a new modem from ISP since mine was way out of support.

                          It is now working fine with DHCP, appears to have been hardware gremlins in the gigabit card and the old modem being clunky with DHCP.

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