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    Connecting via PPPoE modem on WAN to TalkTalk (UK ISP)

    Scheduled Pinned Locked Moved General pfSense Questions
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    • M
      marl_scot
      last edited by

      Hi,
      New here, so if this is in the wrong section, please let me know.

      pfSense : 2.4.4
      Installed on AMD64 CPU with 2G Ram, 3 network cards (WAN/LAN/OPT)

      I am trying to get pfSense to connect to my ISP via a PPPoE modem to replace my ageing Draytek router.

      I can connect via PPPoE with my draytek without any issues. but when i try and configure pfSense with PPPoE on the WAN port, I can't get connected.
      On the draytec, I just need the Username and Password for the PPPoE connection, and am using the defaults in pfSense for setting WAN as PPPoE.
      This is a fresh install of pfSense 2.4.4 latest, no changes to install made other than setting internal LAN cards IP addy and then adding the username/password for the PPPoE connection under the WAN interface via the web portal.

      Anyone able to give me any pointers on getting this to work?
      I am using TalkTalk ISP in the UK, and a BT Openreach (ECI Telecom Ltd) PPPoE external modem.
      I can confirm that everything works fine when using the Draytek router in place of the psSense server.
      WAN Interface settings :
      Enable Interface
      ipv4 Configuration Type : PPPoE
      IPv6 Configuration Type : None
      MAC Address : BLANK
      MTU : BLANK
      MSS : BLANK
      Username : USERNAME@talktalkbusiness.net
      Password : <ISP-Password>
      Service Name : talktalkbusiness.net
      Dial on demand : Enabled
      Idle timeout : BLANK
      Periodic reset : disabled
      No Advanced/MLPPP settings changed.
      Block private networks and loopback addresses : Ticked
      Block bogon networks : Ticked

      Only thing i noticed was you can't save the settings without inputting a timeout, but after setting this to '0' and saving the setting shows blank when viewing the interface again.
      Have tried with both Dial on demand and without.

      /var/log/ppp.log
      PPPoE: Connecting to ''
      PPPoE connection timeout after 9 seconds
      Link: DOWN event
      LCP: Down event
      Link: reconnection attempt 44 in 4 seconds

      Please let me know what logs i can post back to help any diagnosis.

      Thanks
      Marl_Scot

      1 Reply Last reply Reply Quote 0
      • NogBadTheBadN
        NogBadTheBad
        last edited by NogBadTheBad

        Looks about right, I'm with Zen Internet and also have the same modem, try leaving the Service name blank.

        Talktalk don't use vlans on the PPPoE interface do they ?

        https://forum.netgate.com/topic/53589/vlan-support-for-pppoe-connections-in-the-gui/3

        Andy

        1 x Netgate SG-4860 - 3 x Linksys LGS308P - 1 x Aruba InstantOn AP22

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          There is a VLAN required but the Openreach modem adds it by default, you should not need it in pfSense.

          Check the PPP setup directly in Interfaces > Assignments > PPPs.

          If it looks good there check the actual WAN PPP sections in the config file.

          Do you see anything else in the ppp log? It looks like it's missing a connection name there somehow.

          Steve

          1 Reply Last reply Reply Quote 0
          • M
            marl_scot
            last edited by

            Thanks guys.
            Just wanted to update this for anyone in the future. I gave up using the old PC for the firewall and ended up getting a nice little SG1100.
            Plugged it in, configured LAN via console, logged into the web frontend and followed the setup wizard.
            Simply entered the PPPoE username and password and it all worked.
            Not sure why it didn't like connecting on the PC, I suspect that some previous attempt had changed something that was causing the issue.

            Thanks again
            Marl

            1 Reply Last reply Reply Quote 1
            • A
              AdmiralBTech
              last edited by

              @marl_scot
              Out of curiosity can you explain the physical setup? I've got an SG1100 as well and TalkTalk
              Was the connection something on the lines of:
              Talktalk wall socket - [RJ11 into] Draytek 130 Modem - [RJ45 into] Wan port of SG1100?
              Did you have to do any configs on the modem if you used it?
              And where did you get the username and login for the SG1100?
              Cheers!

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                That should be all you need for a standard FTTC connection in the UK.

                Just configure the WAN as PPPoE and add your login.

                Steve

                1 Reply Last reply Reply Quote 0
                • M
                  marl_scot
                  last edited by

                  @AdmiralBTech , The system is setup as you described it.
                  Only thing I had to do to get it up and running was to go through the inital howto on setting up the SG1100 (as I was replacing an existing system so had to match previous settings, if you dont need to worry about this, then its a bit easier).
                  Once I could connect my laptop to the LAN port on the SG1100, I logged in with the default username and password (I believe it is admin/pfsense for the user/pass).
                  Then I went followed the setup wizard to configure a PPPoE for connecting to the internet and entered the TalkTalk broadband username and password (I think the talktalk username is normally something like PHONE-NUMBER@talktalk.net but I would need to double check this to be certain).
                  Once I completed the setup wizard I was up and running.
                  The original problem I had was because I installed the Pfsense software on a PC (to save time and money) but messed something up while trying to test things. If I reinstalled the old PC and ran the setup wizard then most likely it would have worked without any issues.
                  Marl

                  1 Reply Last reply Reply Quote 1
                  • A
                    AdmiralBTech
                    last edited by

                    @stephenw10
                    Hi Stephen.
                    Unfortunately according to TalkTalks "Set up a non TalkTalk router"

                    Authentication DHCP/IPoE
                    Vlan ID 101
                    DNS Automatic
                    Username and Password:

                    @marl_scot I found my username but can't find what my password would be. Where did you find this or did you ask TalkTalk directly?
                    Cheers

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      So...not PPPoE then. Is that specific to their FTTP implementation? Their FTTC stuff is standard PPPoE when I've seen it.

                      You have a link to that?

                      Steve

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        This?: https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383

                        Looks like it's DHCP, no username/password required. Just have to set the WAN to be VLAN 101 if the modem/ONT doesn't do that already.

                        Steve

                        1 Reply Last reply Reply Quote 1
                        • M
                          marl_scot
                          last edited by

                          Seem to remember getting the password from TalkTalk, pretty sure it was setup as PPPoE, would have to get onsite to confirm which isn't likely to happen any time soon! sorry.

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            For FTTP specifically? Or FTTC, which is like most other UK providers AFAIK?

                            Steve

                            1 Reply Last reply Reply Quote 0
                            • A
                              AdmiralBTech
                              last edited by

                              Hey everyone.
                              So.
                              I've managed to get everything working.
                              I am using TalkTalk Faster Fiber
                              This is my setup now:

                              TalkTalk ISP wall box
                              -> RJ11
                              Draytek Vigor 130 Modem

                              Had to log onto it and manually configue it to be in Bridge mode)

                              -> RJ45
                              pfSense SG1100

                              IPv4 and IPv6 configured as DHCP

                              I hope in the future this will help people who had the same questions I did!
                              Cheers

                              1 Reply Last reply Reply Quote 0
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