Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    PONDESK MNHO-073 Installation Issue

    Scheduled Pinned Locked Moved Hardware
    18 Posts 2 Posters 1.7k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • H
      Heathy65 @stephenw10
      last edited by

      @stephenw10 thanks for your ongoing help with this. FYI, I just tried the snapshot as suggested and it's just the same. So I will dive into the BIOS settings, I'll loop back here with any findings.

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        I am assuming you are using those settings in putty, 115200 8n1?

        It would not explain the HDMI console though, and that more informational not setting it, but if you are using a different console rate try setting that instead.

        H 1 Reply Last reply Reply Quote 0
        • H
          Heathy65 @stephenw10
          last edited by

          @stephenw10 Yes when I tried the serial version I am using putty (with those settings).

          So to summarise, I seemingly have the exact same issue regardless of whether I use the VGA or Serial version (so it seems my initial thoughts that it had anything to do with the console was a red-herring). FYI I have no need for the console connection, it was just part of my investigation of this issue.

          Thanks again.

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Was this working with pfSense previously and just failed recently?

            Does it have any extra components, wifi or modems?

            H 1 Reply Last reply Reply Quote 0
            • H
              Heathy65 @stephenw10
              last edited by

              @stephenw10 It's a completely new device (i.e. just purchased new).

              I'm thinking that I'll throw a scratch installation of W10 on the unit just to prove the hardware (to some extent).

              There's no Wi-Fi/mobile cards or anything else installed (there is a new 120GB SSD (but I took that out as a test and the problem persists).

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Mmm, that box doesn't look particularly exotic. I wouldn't expect to have much of an issue installing to it. I'm pretty sure there are quite a few other users with the same hardware with other branding.

                Steve

                H 1 Reply Last reply Reply Quote 0
                • H
                  Heathy65 @stephenw10
                  last edited by

                  @stephenw10 Yes that what I had hoped when I bought it, LoL.

                  I've got W10 installing on it now, just as a test.

                  I know the unit I have is advertised as supporting pfSense (among other things). I wonder if the issue is relating to newer versions of pfSense. Is there anywhere I can download older versions, as a comparison.

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Not easily, though there are images out there. But you really wouldn't want to be on an older image anyway.

                    H 1 Reply Last reply Reply Quote 0
                    • H
                      Heathy65 @stephenw10
                      last edited by

                      @stephenw10 Was just thinking of a test (not to keep).

                      BTW, I got W10 on it and all seems completely fine.

                      So now I'm back to playing with pfSense and the BIOS tweaking :-)

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Not exactly the same but a similar Soc, you might try the tweak shown here:
                        https://forum.netgate.com/topic/133355/installing-pfsense-on-sophos-xg-105-rev-2

                        H 1 Reply Last reply Reply Quote 0
                        • H
                          Heathy65 @stephenw10
                          last edited by

                          @stephenw10 Hi fella, thanks for the further suggestions.
                          Good news, I got it fixed. As per your (earlier) suggestion I started playing with the BIOS settings and I had also emailed PONDESK support in parallel. I actually got a reply from them with the fix about 1 minute after I had found it by accident (i.e. by trial and error), so at least they confirmed what I found.

                          The fix is to go here in the BIOS and disable the following:

                          Advanced -> IT8613 Super IO Configuration -> CIR Controller Configuration -> CIR Controller = Disabled

                          They said they'd made a recent change to the BIOS which had caused this and will be addressing it in the next update (I'm not sure how, perhaps setting the default to be disabled).

                          BTW, I did a quick Google and apparently CIR is Consumer Infrared, so nothing I will miss for my use case.

                          Thanks for your help on this, it was most appreciated.

                          1 Reply Last reply Reply Quote 1
                          • First post
                            Last post
                          Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.