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    Cannot login to pfsense

    Scheduled Pinned Locked Moved General pfSense Questions
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    • GertjanG Offline
      Gertjan
      last edited by

      That browser message is the same one as the one you saw when you logged in the first time over https://
      pfSense creates a self signed certificate when it's installed.
      pfSense (Or Netgate for that matter) isn't known to you browser as a known certificate authority. So your browser won't trust the certificate. Which is a good thing.
      You have to override it by clicking "I Understand ..." as you can see in the URL bar that there is the
      htttps://192.168.1.1 which is your pfSense local device. It's would be better if you could/should trusted your own firewall router pfSense ;)

      Btw : See tip 2 here : https://docs.netgate.com/pfsense/en/latest/config/advanced-admin.html
      If you have a domain name, and your registrar is supports by acme, you could put in place a certificate that is signed by a trusted authority.

      Btw : this "browser error page" is one of the most know browser messages on the planet. Strange that you didn't understand why it's showing, as it is part of the basics of what's behind https.
      Ordinary users are "allowed" to ask questions at this point, as it's meant be be a warning.
      You, as a pfSense admin, should know already why it shows.
      So, do something about the "I understand .." : see the Netgate pfSense videos on Youtube. I'm pretty sure the one of the 'initial videos' shows the same message with a good explanation - and what to do / why to do.

      No "help me" PM's please. Use the forum, the community will thank you.
      Edit : and where are the logs ??

      W 1 Reply Last reply Reply Quote 0
      • W Offline
        wintok @Gertjan
        last edited by

        @gertjan
        Thank you very much for your reply. Clicking "I understand ….. " was what I always did and would take me to enter my username and password on pfsense (xg-7100). But today it would not allow me to. It stuck on that page as I mentioned after trying to add the fourth Internet connection to my pfsense.

        GertjanG 1 Reply Last reply Reply Quote 0
        • GertjanG Offline
          Gertjan @wintok
          last edited by

          @wintok said in Cannot to pfsense:

          But today it would not allow me to.

          Use a browser that works. Firefox, for example, would do the job. It will warn, and you can override.

          No "help me" PM's please. Use the forum, the community will thank you.
          Edit : and where are the logs ??

          W 1 Reply Last reply Reply Quote 0
          • W Offline
            wintok @Gertjan
            last edited by

            @gertjan
            I've tried your suggestion and still no success. I even tried to restore from another backup config that pfsense automatically did backup on 22/1/21 and rebooted pfsense with no success. My last resort would be to reset to factory defaults but I will probably do this on week-ends in the evening when no one is using the network. But since I can still access pfsense from putty is there another way to undo the changes I did on the 25/1/21 ?

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            • stephenw10S Offline
              stephenw10 Netgate Administrator
              last edited by

              What certificate error is firefox showing? Why can you not just accept it and connect?

              You can roll-back changes from the console menu if required. Abount the only thing you could have done to generate that error is set the webgui to use a different certificate. Perhaps one that is wholly unsuitable for a webserver so it cannot be accepted.

              Steve

              W 1 Reply Last reply Reply Quote 0
              • W Offline
                wintok @stephenw10
                last edited by

                @stephenw10
                Hi Steve

                Appreciate your response.
                cf2b78f5-fd14-4c93-abcf-b746a472ceb1-image.png

                When I clicked " I understand the risk ….." it just would not go any further .. I was on stuck on that page.

                I would appreciate if you can show me how to roll back changes via ssh

                GertjanG 1 Reply Last reply Reply Quote 0
                • stephenw10S Offline
                  stephenw10 Netgate Administrator
                  last edited by

                  Looks like you have some security software helpfully blocking your access. That's not Firefox showing that.

                  Steve

                  W 1 Reply Last reply Reply Quote 1
                  • GertjanG Offline
                    Gertjan @wintok
                    last edited by

                    @wintok

                    Your problem is here :

                    e0b08590-3f1c-4ee1-82ff-156d489a0e99-image.png

                    No "help me" PM's please. Use the forum, the community will thank you.
                    Edit : and where are the logs ??

                    W 1 Reply Last reply Reply Quote 0
                    • W Offline
                      wintok @stephenw10
                      last edited by

                      @stephenw10

                      You're right Steve. I loaded Manjaro
                      in VirtualBox and successfully login to pfsense GUI. Glad I'm back.

                      Back to my physical machine I temporary disabled Kaspersky security network and login successfully.

                      One thing I did not understand why this did not happen before ? I installed Kaspersky several months ago and no issues login to pfsense. This just happened yesterday.

                      Thank you very much time to assist. Appreciate

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S Offline
                        stephenw10 Netgate Administrator
                        last edited by

                        Kaspersky update I would guess. Seems broken though if you can't agree to accept the self-signed cert and continue.

                        W 1 Reply Last reply Reply Quote 0
                        • W Offline
                          wintok @Gertjan
                          last edited by

                          @gertjan
                          Thank you very much that spotted the problem and my problem is now solved.

                          I cannot thank you enough for your time to look into my issue.

                          I just have to find why this did not happened before while kaspersky was installed

                          1 Reply Last reply Reply Quote 0
                          • W Offline
                            wintok @stephenw10
                            last edited by

                            @stephenw10

                            I have now enabled Kaspersky Security Network and it seemed to have no issue login to pfsense

                            Thanks again

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