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    Upgrade to 21.02-RELEASE borked on SG-3100

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • K
      Kuser @solarizde
      last edited by

      @solarizde My system has now been running for 21h after failing about 10x at random 5m-6h intervals. Probably not related, but the only difference is that USB console is connected for debug purposes...

      1 Reply Last reply Reply Quote 0
      • R
        rabbiwan
        last edited by

        Hello,
        Yesterday, I have re-installedmy device SG3100 with the firmware 21.02.
        I have contact the support and them wend me the image to flash the device.
        I have doing the configuration. During 2 hours no problem but after the system has explose and all the configuration has down like the other time....
        I will try to downgrade the version...

        1 Reply Last reply Reply Quote 0
        • S
          shadtheman
          last edited by

          Same problem here, SG-3100 (21.02) runs for anything up to a few hours and then just locks up completely. Hard reset required, logs do not yield any clues at this stage. I've only got two packages installed PfBlockerNG and BandwidthD. Will try another clean install but not very hopeful as others have found this has not solved the problem.
          Also just wondering if this problem is primarily occurring with the SG-3100.

          K 1 Reply Last reply Reply Quote 0
          • K
            Kuser @shadtheman
            last edited by

            I have two devices available. First experienced problems right away, the other remote install just crashed/became unresponsible after ~1.5 day.

            After power cycle openvpn now works, but stopped routing internal subnets/forwarding traffic. Unable to connect to gui.

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            • G
              geeklex
              last edited by

              Netgate just updated their twitter account with this.

              Netgate
              @NetgateUSA

              A problem has been reported by some users of the Netgate SG-3100 appliance who have upgraded to pfSense Plus version 21.02. Our engineering team is working to correct the issue as quickly as possible. In the meantime, we have suspend the upgrade for the SG-3100.

              1 Reply Last reply Reply Quote 3
              • jimpJ
                jimp Rebel Alliance Developer Netgate
                last edited by

                As a temporary workaround until we can put out a fix, you can reduce the number of CPUs used by the OS to 1 by adding hw.ncpu=1 to /boot/loader.conf.local and then rebooting. You'll lose some performance but it appears (so far) to not trigger the issue when set that way. Otherwise, you can step back to 2.4.5-p1 and wait for a fix.

                Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                Need help fast? Netgate Global Support!

                Do not Chat/PM for help!

                E lohphatL Y 5 Replies Last reply Reply Quote 2
                • E
                  EvaKnievel @jimp
                  last edited by

                  @jimp How do we rollback to the previous version?

                  J 1 Reply Last reply Reply Quote 0
                  • J
                    jsnaza @EvaKnievel
                    last edited by

                    @evaknievel Information on how to downgrade is here:
                    https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.html

                    E 1 Reply Last reply Reply Quote 0
                    • E
                      EvaKnievel @jsnaza
                      last edited by

                      @jsnaza we are talking minimum 2 days for a fix right?

                      J 1 Reply Last reply Reply Quote 0
                      • J
                        jsnaza @EvaKnievel
                        last edited by

                        @evaknievel I am not sure I am just another person that ran into this issue and downgraded. I am not one of the developers. I am just sharing the knowledge I have.

                        1 Reply Last reply Reply Quote 0
                        • lohphatL
                          lohphat @jimp
                          last edited by lohphat

                          @jimp Thank you.

                          What may also be helpful is to inform the user base on what the release QA process is and how this may have slipped through testing.

                          Infrastructure component updates are highly sensitive (as you're well aware) and thus confidence in quality is key to keeping "customers" confident in the product.

                          Shit happens but there should be a post-mortem to figure out how this slipped by.

                          SG-3100 24.11-RELEASE (arm) | Avahi (2.2_6) | ntopng (5.6.0_1) | openvpn-client-export (1.9.5) | pfBlockerNG-devel (3.2.1_20) | System_Patches (2.2.20_1)

                          1 Reply Last reply Reply Quote 3
                          • E
                            EvaKnievel @jimp
                            last edited by

                            @jimp we are talking minimum 2 days for this fix right?

                            1 Reply Last reply Reply Quote 0
                            • lohphatL
                              lohphat @jimp
                              last edited by

                              @jimp If we make the single CPU change in 2.4.5-p1 before we install the update, will that setting persist after the initial reboot into 21.02?

                              SG-3100 24.11-RELEASE (arm) | Avahi (2.2_6) | ntopng (5.6.0_1) | openvpn-client-export (1.9.5) | pfBlockerNG-devel (3.2.1_20) | System_Patches (2.2.20_1)

                              ahking19A 1 Reply Last reply Reply Quote 0
                              • Y
                                yaminb @yaminb
                                last edited by

                                @yaminb
                                Should update myself. Looks like my sg 3100 just crashed as well after about 1 day. reboot seems to have it back in order.

                                I'll try the 1 cpu temporary fix

                                1 Reply Last reply Reply Quote 0
                                • ahking19A
                                  ahking19 @lohphat
                                  last edited by

                                  @lohphat if you have a SG-3100 don't upgrade until a fix is available. Stay on 2.4.5-p1.

                                  lohphatL 1 Reply Last reply Reply Quote 1
                                  • Y
                                    yaminb @jimp
                                    last edited by

                                    @jimp said in Upgrade to 21.02-RELEASE borked on SG-3100:

                                    hw.ncpu=1

                                    Really silly question just for completeness.

                                    I don't have a loader.conf.local.

                                    I made the change in loader.conf. I'm assuming this is good.

                                    /boot: cat loader.conf 
                                    kern.shutdown.secure_halt=1
                                    kern.cam.boot_delay=10000
                                    kern.ipc.nmbclusters="1000000"
                                    hw.ncpu=1
                                    boot_serial="YES"
                                    console="comconsole"
                                    comconsole_speed="115200"
                                    hw.e6000sw.default_disabled=1
                                    autoboot_delay="3"
                                    hw.hn.vf_transparent="0"
                                    hw.hn.use_if_start="1"
                                    
                                    
                                    D 1 Reply Last reply Reply Quote 1
                                    • jimpJ
                                      jimp Rebel Alliance Developer Netgate
                                      last edited by

                                      Create /boot/loader.conf.local if it doesn't exist, as loader.conf can be overwritten by pfSense.

                                      @lohphat said in Upgrade to 21.02-RELEASE borked on SG-3100:

                                      what the release QA process is and how this may have slipped through testing.

                                      Several of us have 3100s and use them in various ways, including a couple of us using them on the edge, running snapshots, but this problem takes a specific load and setup to trigger that apparently none of us hit somehow. Usually dogfooding the snapshots catches most things, but there are many more real-world configurations than we can possibly test.

                                      Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                                      Need help fast? Netgate Global Support!

                                      Do not Chat/PM for help!

                                      R 1 Reply Last reply Reply Quote 1
                                      • R
                                        rsherwood_va @jimp
                                        last edited by

                                        @jimp said in Upgrade to 21.02-RELEASE borked on SG-3100:

                                        Usually dogfooding the snapshots catches most things, but there are many more real-world configurations than we can possibly test.

                                        I don't think my config is all that exotic, but should I share it with you all? Do you know what the issue is?

                                        1 Reply Last reply Reply Quote 0
                                        • jimpJ
                                          jimp Rebel Alliance Developer Netgate
                                          last edited by

                                          We found a way to reliably trigger it here in lab conditions so we can work on it, no need to provide more info at the moment.

                                          Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                                          Need help fast? Netgate Global Support!

                                          Do not Chat/PM for help!

                                          1 Reply Last reply Reply Quote 9
                                          • lohphatL
                                            lohphat @ahking19
                                            last edited by

                                            @ahking19 Clearly. I'm usually don't mind being a testing guinea pig but not this week, too much going on.

                                            SG-3100 24.11-RELEASE (arm) | Avahi (2.2_6) | ntopng (5.6.0_1) | openvpn-client-export (1.9.5) | pfBlockerNG-devel (3.2.1_20) | System_Patches (2.2.20_1)

                                            1 Reply Last reply Reply Quote 0
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