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    pfSense Plus and SG-3100

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • M
      mikesamo @stephenw10
      last edited by

      @stephenw10 Hello, when do we expect to have the fix release? thanks!

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        As soon as possible. Hard to say anything more at this point.
        It's a lot closer now that we have replicated it locally though.

        Steve

        M 1 Reply Last reply Reply Quote 1
        • M
          mcury @stephenw10
          last edited by

          @stephenw10 If you want me to test something, just tell me, I'm currently using the 21.02 in a SG-3100 and I would be glad to be able to help you folks..

          dead on arrival, nowhere to be found.

          1 Reply Last reply Reply Quote 1
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Thanks for the offer. I'll reach out if we need more data points.
            It's in the hands of our developers now though and they are able to replicate it on demand.

            Steve

            1 Reply Last reply Reply Quote 2
            • M
              mikesamo
              last edited by

              @mcury same for me!

              1 Reply Last reply Reply Quote 2
              • S
                sehiser
                last edited by

                Is there an email alert we could get to know when this is fixed? (I'll poke around and see if I can find a way to sign up for an alert in the meantime).

                We have 2 SG-3100's and 1 was upgraded.

                1 Reply Last reply Reply Quote 4
                • V
                  va3mw
                  last edited by va3mw

                  I have the same problem and I am not able to down grade as the package manager seems to be broken on the SG3100.

                  I need to get this stabilized for my customer. As a workaround, I am stating to build up a 'home edition' one just to get him stable.

                  Would I be correct in assuming that if I could roll back, I would not be having these random/every few hour/ halts?

                  Like others, I have been monitoring the Serial port, but very little information is available to move forward to resolving this.

                  e39dcd76-8a26-4f15-8e41-ff88c2405392-image.png

                  pkg update -f

                  Updating pfSense-core repository catalogue...
                  pkg: https://files01.netgate.com/pkg/pfSense_plus-v21_02_armv7-core/meta.txz: Not Found
                  repository pfSense-core has no meta file, using default settings
                  pkg: https://files01.netgate.com/pkg/pfSense_plus-v21_02_armv7-core/packagesite.txz: Not Found
                  Unable to update repository pfSense-core
                  Updating pfSense repository catalogue...
                  pkg: https://files00.netgate.com/pkg/pfSense_plus-v21_02_armv7-pfSense_plus-v21_02/meta.txz: Not Found
                  repository pfSense has no meta file, using default settings
                  pkg: https://files00.netgate.com/pkg/pfSense_plus-v21_02_armv7-pfSense_plus-v21_02/packagesite.txz: Not Found
                  Unable to update repository pfSense
                  Error updating repositories!

                  So, this likely should be a new thread. But, I checked

                  cat /usr/local/share/pfSense/pkg/repos/pfSense-repo.conf
                  FreeBSD: { enabled: no }

                  pfSense-core: {
                  url: "pkg+https://firmware.netgate.com/pkg/pfSense_plus-v21_02_armv7-core",
                  mirror_type: "srv",
                  signature_type: "fingerprints",
                  fingerprints: "/usr/local/share/pfSense/keys/pkg",
                  enabled: yes
                  }

                  pfSense: {
                  url: "pkg+https://firmware.netgate.com/pkg/pfSense_plus-v21_02_armv7-pfSense_plus-v21_02",
                  mirror_type: "srv",
                  signature_type: "fingerprints",
                  fingerprints: "/usr/local/share/pfSense/keys/pkg",
                  enabled: yes
                  }

                  And

                  https://firmware.netgate.com/pkg/pfSense_plus-v21_02_armv7-pfSense_plus-v21_02

                  Does not exist at firmware.netgate.com

                  thanks in advance,

                  artooroA 1 Reply Last reply Reply Quote 0
                  • artooroA
                    artooro @va3mw
                    last edited by artooro

                    @va3mw you'll need to backup your config and re-install pfSense 2.4.5. See https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.html

                    V 1 Reply Last reply Reply Quote 1
                    • AmarandA
                      Amarand
                      last edited by

                      Ahh, I've been experiencing the "wonkiness" today, so I'm glad it's not just me.

                      If someone has already upgraded, and doesn't really want to downgrade, is there any other workaround, or is it basically just restarting the firewall to get it operational again?

                      1 Reply Last reply Reply Quote 1
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by stephenw10

                        You can disable one CPU core and it will avoid ever hitting the lock. Obviously performance will be reduced but that may not be an issue for a lot of use cases. Run:

                        echo hw.ncpu=1 >> /boot/loader.conf.local
                        

                        Then reboot.

                        Remove or comment out that line later after this is fixed.

                        Steve

                        AmarandA B 2 Replies Last reply Reply Quote 1
                        • AmarandA
                          Amarand @stephenw10
                          last edited by

                          @stephenw10 said in pfSense Plus and SG-3100:

                          echo hw.ncpu=1 >> /boot/loader.conf.local

                          Done and done. Thank you Steve!

                          Will updates on the update be placed in this thread (that I'm watching)?

                          Mr_AJM 1 Reply Last reply Reply Quote 1
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Yes, this thread will be updated.

                            1 Reply Last reply Reply Quote 5
                            • Mr_AJM
                              Mr_AJ @Amarand
                              last edited by

                              @amarand said in pfSense Plus and SG-3100:

                              @stephenw10 said in pfSense Plus and SG-3100:

                              echo hw.ncpu=1 >> /boot/loader.conf.local

                              Done and done. Thank you Steve!

                              Will updates on the update be placed in this thread (that I'm watching)?

                              Did this work for you? Im stuck rebooting randomly during the day also.

                              AmarandA O 2 Replies Last reply Reply Quote 1
                              • AmarandA
                                Amarand @Mr_AJ
                                last edited by

                                @mr_aj

                                Just added this entry to the file a few minutes ago, so we'll see!

                                I only had a single failure requiring a reboot during the day today...so I was hoping to avoid experiencing that again.

                                Glad there's a quick and easy workaround.

                                1 Reply Last reply Reply Quote 1
                                • O
                                  OldManNiko @Mr_AJ
                                  last edited by

                                  @mr_aj So far so good for me, 3 hrs in on a single cpu.

                                  Mr_AJM 1 Reply Last reply Reply Quote 1
                                  • Mr_AJM
                                    Mr_AJ @OldManNiko
                                    last edited by

                                    @oldmanniko said in pfSense Plus and SG-3100:

                                    @mr_aj So far so good for me, 3 hrs in on a single cpu.

                                    All is well with this quick fix. Thanks!

                                    1 Reply Last reply Reply Quote 0
                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Good to hear.

                                      We think we have found the root cause of this and will be testing fixes imminently.
                                      Technical details here for those who may be interested:
                                      https://reviews.freebsd.org/D28821

                                      Steve

                                      N S 2 Replies Last reply Reply Quote 5
                                      • V
                                        va3mw @artooro
                                        last edited by

                                        @artooro Thanks. That is what I did.

                                        1 Reply Last reply Reply Quote 0
                                        • N
                                          NokkieF @stephenw10
                                          last edited by NokkieF

                                          @stephenw10
                                          Is there a possibility to 'upgrade´ from the 21.02 to the new one without having to downgrade first? I am experiencing the problem, as in not being able to retrieve any packages. Or is the only way to do a downgrade first and then upgrade later? Can I export my settings from my current 21.02 one and import them again when I upgrade?

                                          Thanks for your guys work on this. Much appreciated

                                          1 Reply Last reply Reply Quote 0
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Yes, I expect it to be 21.02_1 or similar when made available. You should be able to upgrade to it from either 2.4.5p1 or 21.02.
                                            Yes, the config version will be the same but you can always import an older config into a newer pfSense version anyway. You will be able to here.

                                            Steve

                                            N 1 Reply Last reply Reply Quote 2
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