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    pfSense Plus and SG-3100

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • S
      sehiser
      last edited by

      Is there an email alert we could get to know when this is fixed? (I'll poke around and see if I can find a way to sign up for an alert in the meantime).

      We have 2 SG-3100's and 1 was upgraded.

      1 Reply Last reply Reply Quote 4
      • V
        va3mw
        last edited by va3mw

        I have the same problem and I am not able to down grade as the package manager seems to be broken on the SG3100.

        I need to get this stabilized for my customer. As a workaround, I am stating to build up a 'home edition' one just to get him stable.

        Would I be correct in assuming that if I could roll back, I would not be having these random/every few hour/ halts?

        Like others, I have been monitoring the Serial port, but very little information is available to move forward to resolving this.

        e39dcd76-8a26-4f15-8e41-ff88c2405392-image.png

        pkg update -f

        Updating pfSense-core repository catalogue...
        pkg: https://files01.netgate.com/pkg/pfSense_plus-v21_02_armv7-core/meta.txz: Not Found
        repository pfSense-core has no meta file, using default settings
        pkg: https://files01.netgate.com/pkg/pfSense_plus-v21_02_armv7-core/packagesite.txz: Not Found
        Unable to update repository pfSense-core
        Updating pfSense repository catalogue...
        pkg: https://files00.netgate.com/pkg/pfSense_plus-v21_02_armv7-pfSense_plus-v21_02/meta.txz: Not Found
        repository pfSense has no meta file, using default settings
        pkg: https://files00.netgate.com/pkg/pfSense_plus-v21_02_armv7-pfSense_plus-v21_02/packagesite.txz: Not Found
        Unable to update repository pfSense
        Error updating repositories!

        So, this likely should be a new thread. But, I checked

        cat /usr/local/share/pfSense/pkg/repos/pfSense-repo.conf
        FreeBSD: { enabled: no }

        pfSense-core: {
        url: "pkg+https://firmware.netgate.com/pkg/pfSense_plus-v21_02_armv7-core",
        mirror_type: "srv",
        signature_type: "fingerprints",
        fingerprints: "/usr/local/share/pfSense/keys/pkg",
        enabled: yes
        }

        pfSense: {
        url: "pkg+https://firmware.netgate.com/pkg/pfSense_plus-v21_02_armv7-pfSense_plus-v21_02",
        mirror_type: "srv",
        signature_type: "fingerprints",
        fingerprints: "/usr/local/share/pfSense/keys/pkg",
        enabled: yes
        }

        And

        https://firmware.netgate.com/pkg/pfSense_plus-v21_02_armv7-pfSense_plus-v21_02

        Does not exist at firmware.netgate.com

        thanks in advance,

        artooroA 1 Reply Last reply Reply Quote 0
        • artooroA
          artooro @va3mw
          last edited by artooro

          @va3mw you'll need to backup your config and re-install pfSense 2.4.5. See https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.html

          V 1 Reply Last reply Reply Quote 1
          • AmarandA
            Amarand
            last edited by

            Ahh, I've been experiencing the "wonkiness" today, so I'm glad it's not just me.

            If someone has already upgraded, and doesn't really want to downgrade, is there any other workaround, or is it basically just restarting the firewall to get it operational again?

            1 Reply Last reply Reply Quote 1
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by stephenw10

              You can disable one CPU core and it will avoid ever hitting the lock. Obviously performance will be reduced but that may not be an issue for a lot of use cases. Run:

              echo hw.ncpu=1 >> /boot/loader.conf.local
              

              Then reboot.

              Remove or comment out that line later after this is fixed.

              Steve

              AmarandA B 2 Replies Last reply Reply Quote 1
              • AmarandA
                Amarand @stephenw10
                last edited by

                @stephenw10 said in pfSense Plus and SG-3100:

                echo hw.ncpu=1 >> /boot/loader.conf.local

                Done and done. Thank you Steve!

                Will updates on the update be placed in this thread (that I'm watching)?

                Mr_AJM 1 Reply Last reply Reply Quote 1
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Yes, this thread will be updated.

                  1 Reply Last reply Reply Quote 5
                  • Mr_AJM
                    Mr_AJ @Amarand
                    last edited by

                    @amarand said in pfSense Plus and SG-3100:

                    @stephenw10 said in pfSense Plus and SG-3100:

                    echo hw.ncpu=1 >> /boot/loader.conf.local

                    Done and done. Thank you Steve!

                    Will updates on the update be placed in this thread (that I'm watching)?

                    Did this work for you? Im stuck rebooting randomly during the day also.

                    AmarandA O 2 Replies Last reply Reply Quote 1
                    • AmarandA
                      Amarand @Mr_AJ
                      last edited by

                      @mr_aj

                      Just added this entry to the file a few minutes ago, so we'll see!

                      I only had a single failure requiring a reboot during the day today...so I was hoping to avoid experiencing that again.

                      Glad there's a quick and easy workaround.

                      1 Reply Last reply Reply Quote 1
                      • O
                        OldManNiko @Mr_AJ
                        last edited by

                        @mr_aj So far so good for me, 3 hrs in on a single cpu.

                        Mr_AJM 1 Reply Last reply Reply Quote 1
                        • Mr_AJM
                          Mr_AJ @OldManNiko
                          last edited by

                          @oldmanniko said in pfSense Plus and SG-3100:

                          @mr_aj So far so good for me, 3 hrs in on a single cpu.

                          All is well with this quick fix. Thanks!

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Good to hear.

                            We think we have found the root cause of this and will be testing fixes imminently.
                            Technical details here for those who may be interested:
                            https://reviews.freebsd.org/D28821

                            Steve

                            N S 2 Replies Last reply Reply Quote 5
                            • V
                              va3mw @artooro
                              last edited by

                              @artooro Thanks. That is what I did.

                              1 Reply Last reply Reply Quote 0
                              • N
                                NokkieF @stephenw10
                                last edited by NokkieF

                                @stephenw10
                                Is there a possibility to 'upgrade´ from the 21.02 to the new one without having to downgrade first? I am experiencing the problem, as in not being able to retrieve any packages. Or is the only way to do a downgrade first and then upgrade later? Can I export my settings from my current 21.02 one and import them again when I upgrade?

                                Thanks for your guys work on this. Much appreciated

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Yes, I expect it to be 21.02_1 or similar when made available. You should be able to upgrade to it from either 2.4.5p1 or 21.02.
                                  Yes, the config version will be the same but you can always import an older config into a newer pfSense version anyway. You will be able to here.

                                  Steve

                                  N 1 Reply Last reply Reply Quote 2
                                  • N
                                    NokkieF @stephenw10
                                    last edited by

                                    @stephenw10
                                    Does that mean that the url mentioned earlier in this thread will be up and running?

                                    1 Reply Last reply Reply Quote 0
                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      The pkg server? Yes, it will be. When it's available the update should show on the dashboard like any previous update.

                                      Steve

                                      1 Reply Last reply Reply Quote 0
                                      • B
                                        bcruze @stephenw10
                                        last edited by

                                        @stephenw10 said in pfSense Plus and SG-3100:

                                        You can disable one CPU core and it will avoid ever hitting the lock. Obviously performance will be reduced but that may not be an issue for a lot of use cases. Run:

                                        echo hw.ncpu=1 >> /boot/loader.conf.local
                                        

                                        Then reboot.

                                        Remove or comment out that line later after this is fixed.

                                        Steve

                                        i went to diagnostics > command prompt and ran the command. got the green success screen i guess you call it and then rebooted

                                        after a reboot when i go to diagnostics > edit file > open loader.conf nothing has changed.
                                        do you have to use the console or SSH for this to complete?

                                        1 Reply Last reply Reply Quote 0
                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          It doesn't add it to loader.conf which might get overwritten.

                                          /boot/loader.conf.local

                                          1 Reply Last reply Reply Quote 1
                                          • S
                                            sdd @stephenw10
                                            last edited by

                                            @stephenw10

                                            I really appreciate the effort to root cause this, and for the easy workaround -- thank you!

                                            What is the typical turn-around for pushing out a hotfix like this, if nothing goes wrong during testing? I've been holding-off on downgrading to 2.4.5 thinking a fix may be landing soon.

                                            I put in the ncpu work-around after the bug started disrupting work meetings and online schooling, but it does cause the WAN bandwidth to max out at ~650Mbps.

                                            1 Reply Last reply Reply Quote 0
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