SG-3100 loses WAN connection

metacyclic

Hello,

I've been having a strange issue, which I blamed on Verizon, but I'm thinking it may be a setting or something on the 3100.

Every now and again, it will lose connection on WAN. Going into Status -> Interfaces (noticing that ip is 0.0.0.0, and interface is down) and repeatedly clicking on Release WAN, and Relinquish Lease when it appears, will sometimes work, but only after a long while ( 30 mins ). If I boot up the Verizon router and plug it into the ethernet from the ONT, it works. Sometimes it has pulled a new ip, but not always.

My hack to get the 3100 back online within minutes is to plug 3100 WAN into the Verizon router LAN so that it pulls a 192.168.1.x address, then plug the WAN back into the ONT ethernet, at which point it successfully pulls its public IP.

The only relevant logs I can find look like

WAN_DHCP x.x.x.x: sendto error: 65

and

WAN_DHCP x.x.x.x: Alarm latency 2246us stddev 1109us loss 26%

Any guidance would be greatly appreciated, thanks!

Edit:
Just noticed some of these errors also occur when plugged into the verizon router, using a different, store bought, ethernet cable

rc.gateway_alarm	8413	>>> Gateway alarm: WAN_DHCP (Addr:192.168.1.1 Alarm:1 RTT:.483ms RTTsd:.056ms Loss:21%)

metacyclic

@metacyclic This is getting unusable. Happened twice today. The verizon router recovers instantly, as does the eeros. But the 3100 just hangs

metacyclic

My issues were in part related to this

I still think something isn't quite right, but will post in the proper forum.