Trying to configure my APC BR1000MS in NUT Package- Driver not found?

Spacey · Feb 25, 2021, 1:59 AM

I have an APC BR1000MS which I know is supported because my co-worker has this exact model is able to get it up and running just using the regular local USB, regular HID selection

I always get stuck at UPS monitor demon pending for the status, eventually, it says failed to retrieve status, I'm not sure if I need to specify the driver because its showing in the system logs driver not found?

https://imgur.com/a/ZjvEncC

What's strange here is that the other package APCupsd is able to see it perfectly fine:

https://imgur.com/a/DPEK4DP

Any thoughts? I'm desperate to get this to work

tman222 · Feb 25, 2021, 1:59 AM

@spacey - have you tried rebooting the firewall yet? The last I tried to connect up a USB based UPS with NUT I ran into the same issues - a reboot ended up fixing it. Hope this helps.

Spacey · Feb 25, 2021, 2:07 AM

@tman222 that I have not tried (who would of thought right?) I got pretty frustrated because this is my second UPS and it was having the same issue. BUT do you know about NUT? Because there is a separate driver for APC under USB or so I think looking at their site I just don’t know if that could be it. I mean the other package detected it fine without a reboot.

tman222 · Feb 25, 2021, 2:12 AM

@spacey said in Trying to configure my APC BR1000MS in NUT Package- Driver not found?:

@tman222 that I have not tried (who would of thought right?) I got pretty frustrated because this is my second UPS and it was having the same issue. BUT do you know about NUT? Because there is a separate driver for APC under USB or so I think looking at their site I just don’t know if that could be it. I mean the other package detected it fine without a reboot.

I actually use NUT as well with a APC UPS - however, mine was not supported via USB so I bought a network interface card for it instead and NUT connects to it now via SNMP. If a reboot doesn't fix it, maybe check out this thread as well / post your issue in there:

https://forum.netgate.com/topic/102959/nut-package

Hope this helps.

Spacey · Feb 25, 2021, 10:55 PM

@tman222 You know what, I restarted my pfsense and it worked. ha. thanks man.