pfSense Plus and SG-3100
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Also, I just want to say "thank you Netgate!" for including a working/tested serial console cable inside the SG-3100 box.
I had given away ALL of my Mini-USB cables and was frantically searching for one (out of hundreds of cables), and then I thought to check the box. Whew!
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Also, for folks who used this workaround, don't forget to remove the "hw.ncpu=1" entry in your /boot/loader.conf.local file after successfully upgrading to the hotfix version.
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Hey @stephenw10, are you able to confirm that NEW SG-3100's are now being shipped with the updated image? I just ordered one last week that shipped yesterday afternoon, so I'm hoping it will have the fix already applied.
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requested the latest image file, restored that, restored my backup. everything works great
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@nokkief I updated as soon as it became available. Updated through the UI and have had no issues since. Im just one data point for you.
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@wblanton If it shipped yesterday it will not have the update so the firsts thing you do when you get it is run the upgrade.
Steve
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Good evening all,
I just finished upgrading my SG-3100 to the 21.02-RELEASE-p1 (arm). I had no problems with it.
Thanks for the quick fix and support in getting us through this issue.Keep up the excellent work!
Thanks again and have a good day.
Sincerely,
William
Songtan, ROK -
thanks for the feedback and good to hear that everybody got it to work (even if it took a hard reboot). I will attempt my update later today.
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I have a SG-3100 in version 2.4.5-RELEASE-p1, I saw that the update came out but I decided to wait, after a few days I researched and found that the version had some errors.
version 21.02_1 is already available but I'm still afraid to update, this client runs 24 hours service, as they update, they pass on feedback.
thank you. -
My SG-3100 is also stuck with 3 lights flashing after upgrading to 21.02_1 and I'm remote. Guess I shouldn't try these updates remotely since they are hit or miss. Now family has to wait 3 hours till I get home :(
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@flsnowbird Or tell them to unplug it then plug it back in. If it's frozen it shouldn't matter.
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Agree. After letting it sit for an hour, and connecting a console (no output), I realized it was safe to pull the plug. It ended up resolving the issue.
I also submitted my logs to Netgate support so they could maybe try to figure out why some devices were locking up. Maybe you could open a support ticket and submit your logs to them?
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@flsnowbird
jesus christ, i can't even think of staying more than 10 minutes without a firewall, there are several clinics around the clock, let me know if after hanging up and calling you decided.
I'm afraid of this update -
@luketa I can't ask them to unplug it because the cables are not labeled and there's a lot more critical equipment plugged in that I don't want them to unplug by mistake. They'll just have to wait.
@Amarand I did open a ticket and they asked me to hook up a USB console cable to see what's going on. Can't really do that until I get home. -
No one here in the thread has had a failure during the installation other than the flashing-lights lock-up. Probably shouldn't upgrade a firewall remotely without smart-hands in place. And you probably shouldn't upgrade a firewall during core business hours - that's just common sense.
Myself, I did it during the day because sometimes you just forget the rules above, and you cowboy a fix.
But if it gets to that point where all three lights are flashing, you're probably just a power cycle away from being up, which is only a minute or two. I waited an hour to see if it was in some sort of upgrade state, like "do not interrupt" or something.
I only power cycled after verifying no output on the console.
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My guess is, from personal experience, you'll hook it up, and see nothing. You'll type characters/return/enter and it will echo your keys, but won't actually do anything other than echoing.
You'll pull the power, and plug it back in, and the console will spring to life, showing you the latest version at the serial console menu.
That seems to be the consensus.
As an aside, it's super easy to see/feel which is the power cable, because it's connected with a screw-on protective ring, whereas everything else on the SG-3100 isn't.
So if you tell them to look for a silver ring on the back right (looking down from the top, from the front), it should be the ONLY thing with a silver screw-ring.
I think you can also hit the Reset button with a toothpick or paperclip, and that acts as a quick restart without clearing your settings, but I've never tried that, so I don't know what the reset button's rules are.
Intuitively, a quick press would reboot, and a long-press (more than a few seconds) would reset to factory defaults or put you into a safe mode.
Anyway, good luck! It's good to read these replies, because it makes me feel like maybe I'm not alone with my lock-up experience, and it also gives me more confidence when I have issues in the future.
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Also, I know I've mentioned this a few times before in this thread alone but, how cool is it that Netgate includes a serial USB console cable with the unit? Heck, even my iPhone isn't including a charging brick anymore and this was only half the cost. How many $399 units are all metal, too? It's a really nice unit.
Since I bought mine last May, I've had exactly one problem with it (this one), and I could have 100% avoided this problem by ignoring this upgrade for a week or two. But I like upgrading my stuff as soon as new versions come out, so that's on me.
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@amarand thanks for the tips and recommendation, but like you mentioned, I have no "smart-hands" available at home at the moment. No big deal, their streaming/ps5 playing will have to wait a few hours.
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@amarand Agreed.
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Just upgraded from 21.02 to the new 21.02-RELEASE-p1. Had no trouble!
I am wondering if the people that have the 3 blinking light problem are upgrading from 2.4.5?
