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    SG-1100 "Bricked" after upgrade

    Official Netgate® Hardware
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    • S
      stusmith
      last edited by

      I recently put an SG-1100 back into service and attempted an upgrade. After reboot, the device will power on, but the GUI doesn't work and the device doesn't appear to be working (no default 192.168.x.x network on LAN, and it doesn't pull an IP address from the WAN side via DHCP). I'm trying to connect to the console from a Macbook Pro with USB-C. So far, no joy. I've tried to follow the instructions from Netgate here (https://docs.netgate.com/pfsense/en/latest/solutions/sg-1000/connect-to-console.html). Looking for any smart folks who have experience on this one!

      KOMK B 2 Replies Last reply Reply Quote 1
      • KOMK
        KOM @stusmith
        last edited by

        @stusmith What are you seeing in your serial console?

        S 1 Reply Last reply Reply Quote 0
        • S
          stusmith @KOM
          last edited by

          @kom I'm not actually able to connect via console. That's my problem :(

          I downloaded the SILabs drivers, but am not able to get the connection to work. When I type "screen COM3 115200", Terminal tells me, "Cannot exec COM3".

          KOMK 1 Reply Last reply Reply Quote 0
          • KOMK
            KOM @stusmith
            last edited by

            @stusmith You're connecting via USB correct? You would have to use a USB port. I'm not a Mac guy so I can't help you with that but on my Linux box I would use something like putty to connect to /dev/ttyUSB0.

            S 1 Reply Last reply Reply Quote 0
            • S
              stusmith @KOM
              last edited by

              @kom Yeah I'm using USB. You make a good point. Maybe I can spin up a Linux VM on my Mac and try it that way. #things_work_better_in_Linux ;)

              KOMK 1 Reply Last reply Reply Quote 0
              • KOMK
                KOM @stusmith
                last edited by

                @stusmith That won't solve your problem. The Netgate page says that for Mac you should look to connect to something like this:

                /dev/cu.SLAB_USBtoUART

                S 1 Reply Last reply Reply Quote 0
                • S
                  stusmith @KOM
                  last edited by

                  @kom this seems to be the root of my problem. I installed the SILab driver, but this particular driver "cu.SLAB_xxx" doesn't show up in /dev/. The only one I have is "cu.Bluetooth-Incoming-Port".

                  KOMK 1 Reply Last reply Reply Quote 0
                  • KOMK
                    KOM @stusmith
                    last edited by

                    @stusmith Do you have any other type of computer you could use? I can't help you with Mac driver issues. Perhaps a Linux live boot disc might do the trick.

                    S 2 Replies Last reply Reply Quote 0
                    • S
                      stusmith @KOM
                      last edited by

                      @kom Good question. I tried this on a Windows 10 PC and Putty, but couldn't get virtual COM drivers working there either.

                      1 Reply Last reply Reply Quote 0
                      • S
                        stusmith @KOM
                        last edited by

                        @kom I like the Linux live boot option as well (from a flashdrive--who has CD-ROM these days)?

                        1 Reply Last reply Reply Quote 0
                        • B
                          bigsy @stusmith
                          last edited by

                          @stusmith Serial for MacOS has a 7-day demo version you can download. It has built-in driver support for several serial chipsets and I've used it with SG-1000/SG-1100 and SG-2100 appliances.

                          S 1 Reply Last reply Reply Quote 1
                          • S
                            stusmith @bigsy
                            last edited by stusmith

                            @bigsy quick update, "Serial" worked flawlessly!

                            I got my Netgate back in operation.

                            GertjanG 1 Reply Last reply Reply Quote 0
                            • GertjanG
                              Gertjan @stusmith
                              last edited by

                              @stusmith

                              Serial = a COM port, right ?

                              So, the SG1100 isn't bricked after all ?

                              No "help me" PM's please. Use the forum, the community will thank you.
                              Edit : and where are the logs ??

                              S 1 Reply Last reply Reply Quote 0
                              • S
                                stusmith @Gertjan
                                last edited by

                                @gertjan

                                Serial = (virtual) COM Port, yes

                                Bricked = kinda depends on how "bricked" bricked was...but it wasn't bricked so bad it became a door stop. :)

                                1 Reply Last reply Reply Quote 0
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