SG-4860 Frozen with Red Status Light

xaco

Hi all,

My SG-4860 stopped passing traffic, rebooted it and was met with a Red Status light (no console access).

Is there any hope to recover it or is it a useless paper weight?

Regards,

M

stephenw10

It depends how old it is but most SG-4860s are outside all warranty coverage at this point.
Open a ticket with us to troubleshoot further and get some options:
https://go.netgate.com/

Steve

xaco

@stephenw10 thanks Steve. Seems there is no way to open a ticket as I can’t register an account. Is there any other way to open a ticket?

Thanks,

M

stephenw10

Hmm, you should be able to create an account.
You can just email support@netgate.com though. Just include the NDI or serial number from the device to save time.

Steve

xaco

@stephenw10 thanks for the support, no option to register but will email direct.

Regards,

M

stephenw10

Can you register directly here?
https://go.netgate.com/support/signup

xaco

@stephenw10 thanks for that. Now registered and will raise a ticket. Appreciate the support.