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    Is abc.netgate.com down?

    Scheduled Pinned Locked Moved General pfSense Questions
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    • D Offline
      dkeller @omid_1985
      last edited by

      @omid_1985 said in Is abc.netgate.com down?:

      Hi @steve_b ,

      Then why is this error starting to show up on SG-3100 every day?:

      1d812ae9-28ee-409f-be36-d42ae769474a-image.png

      Same here last 3 days. Mines a pfsense Plus SG-2440... OG model

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      • stephenw10S Offline
        stephenw10 Netgate Administrator
        last edited by

        It's probably because you are trying to backup at 1h scheduled intervals and exactly on the hour, when a lot of other people are. Recent versions of ACB have included a random element to the scheduling to prevent that. If yours was created some time ago edit the ACB settings and choose a minute value that isn't 0.

        Steve

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        • O Offline
          omid_1985 @stephenw10
          last edited by

          Hi @stephenw10 ,

          I don't use an hourly schedule. Here is my backup setting:
          alt text

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          • stephenw10S Offline
            stephenw10 Netgate Administrator
            last edited by

            Hmm, maybe just coincidence that the two failure logged were on the hour. I assume it did not fail in between those times?

            Steve

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            • O Offline
              omid_1985 @stephenw10
              last edited by

              @stephenw10

              Not between them, but I got another one again just a few hours ago:

              Screenshot 2021-08-02 224830.png

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              • stephenw10S Offline
                stephenw10 Netgate Administrator
                last edited by

                Hmm, well again it was in minute 0. I'll ask our admins to check the server again.

                Steve

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                • S Offline
                  Steve_B Netgate
                  last edited by

                  The system rate limiter has been adjusted to accommodate a greater backup frequency. Let's see if that helps.

                  Als ik kan

                  O 2 Replies Last reply Reply Quote 1
                  • O Offline
                    omid_1985 @Steve_B
                    last edited by

                    @steve_b Thank you for the update. I'll monitor it and report back.

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                    • O Offline
                      omid_1985 @Steve_B
                      last edited by omid_1985

                      @steve_b @stephenw10

                      I just received another one:
                      Screenshot from 2021-08-03 11-10-31.png

                      I'm at work and haven't even logged in on my home pfSense to change any configuration since yesterday morning but still receiving random backup notifications.

                      Is there any way to reset the auto-backup feature and remove all old backups without resetting the whole pfSense to factory default?

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                      • S Offline
                        Steve_B Netgate
                        last edited by

                        Are you running pfBlockerNG?

                        Als ik kan

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                        • O Offline
                          omid_1985 @Steve_B
                          last edited by omid_1985

                          @steve_b
                          Yes, I do.

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                          • S Offline
                            Steve_B Netgate
                            last edited by

                            OK good. pfBlocker makes a config change once per hour about on the hour. The system is supposed to filter those out from the backup system. I suspect it is doing so correctly but returning an incorrect HTTP status n some cases. I should be able to investigate more tomorrow.

                            Als ik kan

                            L 1 Reply Last reply Reply Quote 1
                            • L Offline
                              lakIbCic0Swik @Steve_B
                              last edited by

                              @steve_b Did you find anything? I'm getting several notifications every day randomly on the hour. Should I change to a daily (or some other scheduled) backup to resolve this?

                              Backup Failure
                              
                                  AutoConfigBackup - An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save (<html>
                                  <head><title>500 Internal Server Error</title></head>
                                  <body>
                                  <center><h1>500 Internal Server Error</h1></center>
                                  <hr><center>nginx/1.16.0</center>
                                  </body>
                                  </html>
                                  ) @ 2021-09-05 18:00:28 
                              
                              S O 2 Replies Last reply Reply Quote 0
                              • S Offline
                                Steve_B Netgate @lakIbCic0Swik
                                last edited by

                                @lakibcic0swik What is the size of your config.xml file?

                                Als ik kan

                                O 1 Reply Last reply Reply Quote 0
                                • O Offline
                                  omid_1985 @lakIbCic0Swik
                                  last edited by

                                  @lakibcic0swik
                                  I had 2 to 3 failed backup notifications per day on Netgate SG-3100 Version 21.05.1 and changed the backup method to fix it. Scheduled backup once per day was what I ended up doing as I wanted to keep the pfBlockerNG-devel installed.

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                                  • O Offline
                                    omid_1985 @Steve_B
                                    last edited by

                                    @steve_b Mine with the same issue is 174KB.

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                                    • S Offline
                                      Steve_B Netgate
                                      last edited by

                                      Thanks. I believe the issues you are seeing are largely due to pfBlocker which updates the pfSense configuration system (and hence triggers a backup) on a very frequent basis. I have increased the capacity of the server to the highest reasonable value which may help a little.

                                      A couple of years ago a mechanism was introduced to allow pfBlocker to bypass the backup system, but so far it has not found much employment. I plan to contact the developer as well as a member of our own development team to see if we can can some movement there.

                                      In addition, some filtering has been added to pfSense to help alleviate the situation. You should see that in the next release.

                                      Als ik kan

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