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    Is abc.netgate.com down?

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S Offline
      stephenw10 Netgate Administrator
      last edited by

      It's probably because you are trying to backup at 1h scheduled intervals and exactly on the hour, when a lot of other people are. Recent versions of ACB have included a random element to the scheduling to prevent that. If yours was created some time ago edit the ACB settings and choose a minute value that isn't 0.

      Steve

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      • O Offline
        omid_1985 @stephenw10
        last edited by

        Hi @stephenw10 ,

        I don't use an hourly schedule. Here is my backup setting:
        alt text

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        • stephenw10S Offline
          stephenw10 Netgate Administrator
          last edited by

          Hmm, maybe just coincidence that the two failure logged were on the hour. I assume it did not fail in between those times?

          Steve

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          • O Offline
            omid_1985 @stephenw10
            last edited by

            @stephenw10

            Not between them, but I got another one again just a few hours ago:

            Screenshot 2021-08-02 224830.png

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            • stephenw10S Offline
              stephenw10 Netgate Administrator
              last edited by

              Hmm, well again it was in minute 0. I'll ask our admins to check the server again.

              Steve

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              • S Offline
                Steve_B Netgate
                last edited by

                The system rate limiter has been adjusted to accommodate a greater backup frequency. Let's see if that helps.

                Als ik kan

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                • O Offline
                  omid_1985 @Steve_B
                  last edited by

                  @steve_b Thank you for the update. I'll monitor it and report back.

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                  • O Offline
                    omid_1985 @Steve_B
                    last edited by omid_1985

                    @steve_b @stephenw10

                    I just received another one:
                    Screenshot from 2021-08-03 11-10-31.png

                    I'm at work and haven't even logged in on my home pfSense to change any configuration since yesterday morning but still receiving random backup notifications.

                    Is there any way to reset the auto-backup feature and remove all old backups without resetting the whole pfSense to factory default?

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                    • S Offline
                      Steve_B Netgate
                      last edited by

                      Are you running pfBlockerNG?

                      Als ik kan

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                      • O Offline
                        omid_1985 @Steve_B
                        last edited by omid_1985

                        @steve_b
                        Yes, I do.

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                        • S Offline
                          Steve_B Netgate
                          last edited by

                          OK good. pfBlocker makes a config change once per hour about on the hour. The system is supposed to filter those out from the backup system. I suspect it is doing so correctly but returning an incorrect HTTP status n some cases. I should be able to investigate more tomorrow.

                          Als ik kan

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                          • L Offline
                            lakIbCic0Swik @Steve_B
                            last edited by

                            @steve_b Did you find anything? I'm getting several notifications every day randomly on the hour. Should I change to a daily (or some other scheduled) backup to resolve this?

                            Backup Failure
                            
                                AutoConfigBackup - An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save (<html>
                                <head><title>500 Internal Server Error</title></head>
                                <body>
                                <center><h1>500 Internal Server Error</h1></center>
                                <hr><center>nginx/1.16.0</center>
                                </body>
                                </html>
                                ) @ 2021-09-05 18:00:28 
                            
                            S O 2 Replies Last reply Reply Quote 0
                            • S Offline
                              Steve_B Netgate @lakIbCic0Swik
                              last edited by

                              @lakibcic0swik What is the size of your config.xml file?

                              Als ik kan

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                              • O Offline
                                omid_1985 @lakIbCic0Swik
                                last edited by

                                @lakibcic0swik
                                I had 2 to 3 failed backup notifications per day on Netgate SG-3100 Version 21.05.1 and changed the backup method to fix it. Scheduled backup once per day was what I ended up doing as I wanted to keep the pfBlockerNG-devel installed.

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                                • O Offline
                                  omid_1985 @Steve_B
                                  last edited by

                                  @steve_b Mine with the same issue is 174KB.

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                                  • S Offline
                                    Steve_B Netgate
                                    last edited by

                                    Thanks. I believe the issues you are seeing are largely due to pfBlocker which updates the pfSense configuration system (and hence triggers a backup) on a very frequent basis. I have increased the capacity of the server to the highest reasonable value which may help a little.

                                    A couple of years ago a mechanism was introduced to allow pfBlocker to bypass the backup system, but so far it has not found much employment. I plan to contact the developer as well as a member of our own development team to see if we can can some movement there.

                                    In addition, some filtering has been added to pfSense to help alleviate the situation. You should see that in the next release.

                                    Als ik kan

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