Ok, have a look into the DOCSIS Telemetry.
I was hell if my ISP rollout the OFDMA to the upstream some years ago. And your problem looks similar.
Idle was nice, but if you use the bandwidth, the error rat grows and grows and with it the retransmission and the latency explode.
It takes month and 2-3 construction sites to get a nice stable connection back.
Have a look into it fist.