NUT package (2.8.0 and below)

dennypage · Feb 20, 2023, 5:43 AM

its back. . . :(

Sigh. That's unfortunate. Back on the path of getting a debug build I guess.

dennypage · Feb 20, 2023, 5:48 AM

@tman222 Hey, I'm sorry if you mentioned this before and I missed it, but could you share some information on the kind of hardware you are running pfSense on? Is it Intel or Arm based? Thanks

shaffergr · Feb 20, 2023, 1:27 PM

@dennypage

so rebooted XG-7100 back into 22.05 (thanks to ZFS) and confirmed nut package and USB drivers work as expected. Rebooted back into 23.01 and same - exit on signal 10.

Some data points:

My NAS runs TrueNAS Core 13.0-U3.1, which os based on FreeBSD 13.1-RELEASE-p2. It is connected to a 1U CyberPower 700VA UPS via nut and it is also working as expected - no issues.

If I connect the 700VA UPS to my XG-7100 I get the same results - exit on signal 10. If I connect the 500VA UPS (normally connected to the XG-7100) to my TrueNAS server, works as expected - no issues and reports correct information.

Also, I have connected the USB cable of both UPS to both USB 2.0 ports on my XG-7100 with the same results - eventually exits on signal 10.

so...

nut package and USB devices look to work correctly under FreeBSD 12.3-STABLE and FreeBSD-13.1-RELEASE. Issue must be with FreeBSD-14-CURRENT.

tman222 · Feb 20, 2023, 2:32 PM

@dennypage said in NUT package:

@tman222 Hey, I'm sorry if you mentioned this before and I missed it, but could you share some information on the kind of hardware you are running pfSense on? Is it Intel or Arm based? Thanks

Hi @dennypage - this particular system that is seeing the signal 10 errors is based on newer Intel based hardware (running on an 10th gen Intel Core i3 CPU). It looks like it continues to run fine using the interruptonly flag as additional input to the NUT usbhid-ups driver (no disconnections/crashes yet). Please let me know if the NUT status screenshots would still be helpful to have.

shaffergr · Feb 20, 2023, 3:12 PM

@tman222

where do you put the interruptonly flag in the nut config gui?

tman222 · Feb 20, 2023, 3:56 PM

@shaffergr said in NUT package:

@tman222

where do you put the interruptonly flag in the nut config gui?

Hi @shaffergr - you would put it in the "Extra Arguments to driver (optional)" section:

login-to-view

keyser · Feb 20, 2023, 4:21 PM

@dennypage Thank you very much for your excellent work on this package.
I have not upgraded to 23.01 yet, so a quick question:

Should we expect this to be an issue with all USB-HID driver local attached UPS’es, or do you suspect this is UPS model (USB implementation) dependant?

About once or twice a week I have a short UPS dropout (< 1 minute) on SG-2100/22.05 with my Eaton 500S UPS.
The SG-2100 is VERY remote, so I will try and replace the USB cable in a couple of weeks when I’m on-site again. I was hoping to upgrade to 23.01 at that time :-)

My SG-6100/22.05 have no such symptoms with its Eaton 550SC.

dennypage · Feb 20, 2023, 5:10 PM

@tman222 said in NUT package:

Please let me know if the NUT status screenshots would still be helpful to have.

They would. The purpose is to know what additional variables are being processed for the cyberpower when interruptonly is not set. Thanks.

dennypage · Feb 20, 2023, 6:23 PM

@keyser said in NUT package:

Should we expect this to be an issue with all USB-HID driver local attached UPS’es, or do you suspect this is UPS model (USB implementation) dependant?

So far all the signal 10/11 reports pertain to the cyberpower subdriver of usbhid. Not a guarantee, but a good indicator.

dennypage · Feb 20, 2023, 6:27 PM

@shaffergr said in NUT package:

My NAS runs TrueNAS Core 13.0-U3.1, which os based on FreeBSD 13.1-RELEASE-p2. It is connected to a 1U CyberPower 700VA UPS via nut and it is also working as expected - no issues.

Is the nas running nut 2.8.0? Or is it still on 2.7.4? I was thinking it was nut, particularly the cyberpower subdriver, rather than a kernel issue.

tman222 · Feb 20, 2023, 6:28 PM

@dennypage - actually, here is a list of all the CyberPower monitored variables from UPS status page. First one is with the interruptonly flag set, the second one is the full set (i.e. regular with polling enabled). I figured it would easier for you to diff the sets this way:

Interrupt Only:
battery.charge
battery.runtime
battery.runtime.low
device.mfr
device.model
device.serial
device.type
driver.flag.interruptonly
driver.name
driver.parameter.pollfreq
driver.parameter.pollinterval
driver.parameter.port
driver.parameter.synchronous
driver.version
driver.version.data
driver.version.internal
driver.version.usb
ups.beeper.status
ups.mfr
ups.model
ups.productid
ups.serial
ups.status
ups.vendorid

Full (Polling Enabled):
battery.charge
battery.charge.low
battery.charge.warning
battery.mfr.date
battery.runtime
battery.runtime.low
battery.type
battery.voltage
battery.voltage.nominal
device.mfr
device.model
device.serial
device.type
driver.name
driver.parameter.pollfreq
driver.parameter.pollinterval
driver.parameter.port
driver.parameter.synchronous
driver.version
driver.version.data
driver.version.internal
driver.version.usb
input.voltage
input.voltage.nominal
output.voltage
ups.beeper.status
ups.delay.shutdown
ups.delay.start
ups.load
ups.mfr
ups.model
ups.productid
ups.realpower.nominal
ups.serial
ups.status
ups.test.result
ups.timer.shutdown
ups.timer.start
ups.vendorid

Hope this helps.

shaffergr · Feb 20, 2023, 7:41 PM

@dennypage

"pkg list" shows nut-2.7.4_20 installed

dennypage · Feb 20, 2023, 7:43 PM

@shaffergr said in NUT package:

"pkg list" shows nut-2.7.4_20 installed

That's what I expected. With 23.01, pfSense moved to nut 2.8.0. I expect that it's a regression in nut itself.

shaffergr · Feb 20, 2023, 7:49 PM

@dennypage

I also added the "interruptonly" flag to the "Extra Arguments to driver" at approx 11:40 AM. No signal 10 errors/issues found in /var/log/system.log so far (little over 3 hours).

shaffergr · Feb 20, 2023, 7:55 PM

@dennypage

Also if it helps, XG-7100 has a Intel(R) Atom(TM) CPU C3558 @ 2.20GHz processor and my TrueNAS system is a SuperMicro Server MB with an Intel(R) Atom(TM) CPU C3758 @ 2.20GHz processor, so both amd64 architecture.

dennypage · Feb 20, 2023, 8:36 PM

@lcbbcl, @xavier1 Are you still having a problem or is it resolved?

dennypage · Feb 20, 2023, 8:42 PM

@shaffergr, @tman222, @JonathanLee Can you check on your systems and see if you have any existing core dumps from usbhid-ups?

They would probably be in /root, but just in case you can run

find / -name '*.core'

to search the entire system. Thanks.

xavier1 · Feb 20, 2023, 8:49 PM

@dennypage Yeah same issue. Did a clean install upgraded from 2.6.0 up to 23.01 then added the package still no luck. Says daemon pending. Then reloaded my xml config and still no go.

lcbbcl · Feb 20, 2023, 8:58 PM

@dennypage
I delete and reinstall nut and i have the same problem.
Why i see Can't connect to UPS [APC] (usbhid-ups-APC): No such file or directory
Pf is not able to find that file, is not generated or what?

shaffergr · Feb 20, 2023, 9:00 PM

@dennypage @tman222, @JonathanLee

no cores found. Also nothing in /var/crash