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@kevindd992002 said in NUT package:
Regardless though, shouldn't I see an auto shutdown message when NUT reaches the cutoff charge level?
It shows a low battery situation, but the UPS could have cut the mains before pfSense had opportunity to perform a shutdown. Was the battery depleted from a prior event perhaps?
So 120 for HOSTSYNC would be recommended for Synology? What does that parameter really do anyway?
HOSTSYNC is how many seconds the master will wait for slaves to initiate their shutdown and disconnect from the master. See the documentation for upsmon.conf for more information.
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@dennypage said in NUT package:
@kevindd992002 said in NUT package:
Regardless though, shouldn't I see an auto shutdown message when NUT reaches the cutoff charge level?
It shows a low battery situation, but the UPS could have cut the mains before pfSense had opportunity to perform a shutdown. Was the battery depleted from a prior event perhaps?
So 120 for HOSTSYNC would be recommended for Synology? What does that parameter really do anyway?
HOSTSYNC is how many seconds the master will wait for slaves to initiate their shutdown and disconnect from the master. See the documentation for upsmon.conf for more information.
What do you mean by "it shows a low battery situation"? I don't see that in the June 15 logs. Sorry I'm confused. The UPS started charging (on online power) since June 14 8:26PM so I'm pretty sure it's fully charged by the it notified me via email on June 15 12:00PM. I also asked my relatives which are on-site and they confirmed that electricity only went out once on June 15.
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@kevindd992002 said in NUT package:
What do you mean by "it shows a low battery situation"? I don't see that in the June 15 logs. Sorry I'm confused. The UPS started charging (on online power) since June 14 8:26PM so I'm pretty sure it's fully charged by the it notified me via email on June 15 12:00PM. I also asked my relatives which are on-site and they confirmed that electricity only went out once on June 15.
Sorry, was reading low battery situation on the 14th.
Most likely guess regarding the 15th is that the UPS failed the mains before the system properly flushed the disk log.
Things I would suggest:
- If the battery is over three years old, replace it.
- If the battery has been through two hundred discharge cycles or more, replace it.
- Perform a battery health check (long self test).
- Perform a run-time calibration (note this counts as a cycle).
- Raise the values for charge.low and runtime.low.
If power outages are common, I would go very high on charge.low (50 or more). Remember that regardless of age, a battery will only last 200 discharge cycles or so, so the higher you set the value the longer your battery will last.
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@dennypage said in NUT package:
@kevindd992002 said in NUT package:
What do you mean by "it shows a low battery situation"? I don't see that in the June 15 logs. Sorry I'm confused. The UPS started charging (on online power) since June 14 8:26PM so I'm pretty sure it's fully charged by the it notified me via email on June 15 12:00PM. I also asked my relatives which are on-site and they confirmed that electricity only went out once on June 15.
Sorry, was reading low battery situation on the 14th.
Most likely guess regarding the 15th is that the UPS failed the mains before the system properly flushed the disk log.
Things I would suggest:
- If the battery is over three years old, replace it.
- If the battery has been through two hundred discharge cycles or more, replace it.
- Perform a battery health check (long self test).
- Perform a run-time calibration (note this counts as a cycle).
- Raise the values for charge.low and runtime.low.
If power outages are common, I would go very high on charge.low (50 or more). Remember that regardless of age, a battery will only last 200 discharge cycles or so, so the higher you set the value the longer your battery will last.
The battery is less than a year old and I doubt it had already gone to two hundred discharge cycles. The power outages are more frequent than what I would like them to be, yes, but not very frequent to render the batteries useless in less than a year. But yeah, I'll probably do some tests first by changing the charge.low and runtime.low. I had multiple notifications again these past few days and I'm still encountering the same issue. Here's another example of my pfsense logs:
Jun 16 16:24:38 upsd 19563 User local-monitor@::1 logged into UPS [ups] Jun 16 16:25:33 upsd 19563 User local-monitor@::1 logged out from UPS [ups] Jun 16 16:28:35 kernel ugen0.2: <American Power Conversion Back-UPS RS 1500G FW878.L4 .I USB FWL4> at usbus0 Jun 16 16:29:05 upsd 58612 Connected to UPS [ups]: usbhid-ups-ups Jun 16 16:29:08 upsd 60154 Connected to UPS [ups]: usbhid-ups-ups Jun 16 16:29:10 upsd 61918 User local-monitor@::1 logged into UPS [ups] Jun 16 16:29:24 upsd 61918 User local-monitor@::1 logged out from UPS [ups] Jun 16 16:29:25 upsd 61474 Connected to UPS [ups]: usbhid-ups-ups Jun 16 16:29:28 upsd 73800 Connected to UPS [ups]: usbhid-ups-ups Jun 16 16:29:30 upsd 74128 User local-monitor@::1 logged into UPS [ups] Jun 16 16:29:55 upsd 74128 User local-monitor@::1 logged out from UPS [ups] Jun 16 16:29:56 upsd 24686 Connected to UPS [ups]: usbhid-ups-ups Jun 16 16:29:59 upsd 39315 Connected to UPS [ups]: usbhid-ups-ups Jun 16 16:30:01 upsd 39480 User local-monitor@::1 logged into UPS [ups] Jun 22 11:00:26 upsmon 37375 UPS ups on battery Jun 22 11:00:31 upsmon 37375 UPS ups on line power Jun 22 17:03:06 upsmon 37375 UPS ups on battery Jun 22 17:03:16 upsmon 37375 UPS ups on line power Jun 22 17:43:38 upsmon 37375 UPS ups on battery Jun 22 17:43:43 upsmon 37375 UPS ups on line power Jun 23 09:09:32 upsmon 37375 UPS ups on battery Jun 23 09:28:27 upsmon 37375 UPS ups battery is low Jun 23 09:28:27 upsd 39480 Client local-monitor@::1 set FSD on UPS [ups] Jun 23 12:48:03 kernel ugen0.2: <American Power Conversion Back-UPS RS 1500G FW878.L4 .I USB FWL4> at usbus0 Jun 23 12:48:28 upsd 80605 Connected to UPS [ups]: usbhid-ups-ups Jun 23 12:48:31 upsd 62181 Connected to UPS [ups]: usbhid-ups-ups Jun 23 12:48:33 upsd 63842 User local-monitor@::1 logged into UPS [ups] Jun 23 12:48:50 upsd 63842 User local-monitor@::1 logged out from UPS [ups] Jun 23 12:48:51 upsd 6953 Connected to UPS [ups]: usbhid-ups-ups Jun 23 12:48:54 upsd 29664 Connected to UPS [ups]: usbhid-ups-ups Jun 23 12:48:56 upsd 32261 User local-monitor@::1 logged into UPS [ups] Jun 23 12:49:01 upsd 32261 User local-monitor@::1 logged out from UPS [ups] Jun 23 12:49:02 upsd 99676 Connected to UPS [ups]: usbhid-ups-ups Jun 23 12:49:05 upsd 51055 Connected to UPS [ups]: usbhid-ups-ups Jun 23 12:49:06 upsd 52551 User local-monitor@127.0.0.1 logged into UPS [ups] Jun 23 12:49:06 upsmon 40995 upsmon parent process died - shutdown impossible Jun 23 12:49:07 upsd 3258 Connected to UPS [ups]: usbhid-ups-ups Jun 23 12:49:10 upsd 10461 Connected to UPS [ups]: usbhid-ups-ups Jun 23 12:49:11 upsd 11087 User local-monitor@127.0.0.1 logged into UPS [ups] Jun 23 12:49:11 upsmon 59547 upsmon parent process died - shutdown impossible Jun 23 12:49:12 upsd 6285 Connected to UPS [ups]: usbhid-ups-ups Jun 23 12:49:15 upsd 50671 Connected to UPS [ups]: usbhid-ups-ups Jun 23 12:49:17 upsd 50757 User local-monitor@::1 logged into UPS [ups] Jun 23 12:49:18 upsd 50757 User local-monitor@::1 logged out from UPS [ups] Jun 23 12:49:19 upsd 74517 Connected to UPS [ups]: usbhid-ups-ups Jun 23 12:49:21 upsd 74650 User local-monitor@::1 logged into UPS [ups] Jun 23 12:49:22 upsd 1480 Connected to UPS [ups]: usbhid-ups-ups Jun 23 12:49:24 upsd 2139 User local-monitor@::1 logged into UPS [ups] Jun 23 13:09:43 upsmon 81543 UPS ups on battery Jun 23 13:09:48 upsmon 81543 UPS ups on line powerThen I receive this in my email:
Sun, 23 Jun 2019 09:28:28 +0800
Auto logout and shutdown proceeding
But in the Synology NAS logs, I see an improper shutdown event for this time. So something's not right because the NAS is not shutting down properly even though I have HOSTSYNC set to 120 already.
Also, is it normal that I can't find any logs for the monuser client (the Synology NAS) connecting and disconnecting to the pfsense NUT master? I see logs like that when a Windows machine NUT service is connecting to pfsense master but not when a Synology NAS does it. Don't get me wrong though, the Synology NAS connects to it just fine and shuts down properly until today, but I never got the monuser logs.
EDIT:
Look at my Synology logs:
So it's interesting that I no longer see a Power supply event that the ups entered battery mode/returned to AC mode/etc. This explains why the NAS isn't shutting down properly. It's not receiving the appropriate signals from the NUT master even though I completely see it connected in the "Device Information" section like so:
What other things can I do to troubleshoot this then?
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Any other ideas to try?
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@kevindd992002 Sorry, I'm getting ready for a long distance move and haven't had much time lately.
The lack of entries in the pfSense system log regarding the remote client would indicate that the Synology isn't actually connecting to upsd on pfSense. You can do a reboot on your Synology to confirm. You should see log out/in messages in the pfSense system log each time.
Another way to confirm... stop the ups service on pfSense. The Synology should get upset and start sending emails complaining that the ups isn't available.
Lastly, if memory serves, there is a setting in the Synology that allows you to have the Synology shutdown with the server or after a given period of time. If it's not set to match the server then the Synology will ignore the FSD signal from the server.
I haven't had time to set up an experiment with my Synology to see if later versions of DSM have mucked up the nut implementation in some way.
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@dennypage said in NUT package:
@kevindd992002 Sorry, I'm getting ready for a long distance move and haven't had much time lately.
The lack of entries in the pfSense system log regarding the remote client would indicate that the Synology isn't actually connecting to upsd on pfSense. You can do a reboot on your Synology to confirm. You should see log out/in messages in the pfSense system log each time.
Another way to confirm... stop the ups service on pfSense. The Synology should get upset and start sending emails complaining that the ups isn't available.
Lastly, if memory serves, there is a setting in the Synology that allows you to have the Synology shutdown with the server or after a given period of time. If it's not set to match the server then the Synology will ignore the FSD signal from the server.
I haven't had time to set up an experiment with my Synology to see if later versions of DSM have mucked up the nut implementation in some way.
Ok, I just tested this. I stopped the ups service on pfsense and confirmed that the Synology had this message:
You can also see that my UPS setting there is set to "same as server" so it should follow the signal from pfsense.
BUT, I never got any email notification regarding the UPS being disconnected. I'm sure that my notification settings in Synology are working (test email, DSM update notification, etc. are all being received regularly). My notification settings are also set to these:
I then checked my Inbox and it looks like that last message I received from Synology regarding "entering battery mode" was last June 4 even though there were already several power disruptions from that time until now. So there's really something going on with how NUT and Synology is communicating. I just had another power interruption 3 days ago and when I checked the Synology logs I see "improper shutdown" events again even though I already have HOSTSYNC set to 120.
I also checked the Synology logs and it looks like that last "entered in battery mode" event that I see there was also last June 4 which was consistent with the email notification I got.
When do you think will you have time to experiment with the Synology? I can do more tests if you need me to. Just let me know what to do.
Thanks for all the help and good luck with your move!
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@kevindd992002 It will be a while before I can truly experiment. I won't actually have a UPS again for several weeks.
However, I just brought my Synology up and noticed that I didn't not receive an email indicating that the nut server was not available. Previously I always received notification from the Synology when the nut server went offline so there may indeed be an issue with newer the DSM versions.
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I recently bought a new UPS to replace the smaller Cyberpower unit I was using. The model is an APC SMT1000C. And while NUT detects it fine when hooked up via USB, I'm unable to get any runtime or load information. All I see is the battery charge and a the runtime which is either 0:00:00 or 0:00:-1. The UPS itself is functioning fine -- I can see the actual projected runtime on the unit's display screen including a bunch of additional status information.
I'm curious if anyone knew of anything I can try to get this additional information to display inside the NUT package in pfSense? I suppose there is the option to buy the add-in network management card and use SNMP, but it would be great if I could things working over USB.
Thanks in advance for your help, I really appreciate it.
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@tman222 Which driver are you using?
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@dennypage said in NUT package:
@tman222 Which driver are you using?
Hi @dennypage - I'm using the usbhid driver. Is this the correct one, or should I try another? I did do a bit more reading and was left with the impression that the reason I wasn't seeing all the information was the current lack of Modbus support in NUT. Could that be the case?
This is all I see under UPS Status:
Name: ups@localhost Summary status: On line Runtime (H:M:S): 0:00:-1 Battery charge: 100% Battery voltage: 26.3Thanks again.
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@tman222 said in NUT package:
I did do a bit more reading and was left with the impression that the reason I wasn't seeing all the information was the current lack of Modbus support in NUT. Could that be the case?
If I had to guess, yes that would be the issue. I just ordered a SMX from APC, so I'll have a look shortly. All my other UPSs are on a moving truck somewhere...
I do have an AP9631 on order as well. If I can't get it working with USB, I'll also try SNMP.
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@dennypage said in NUT package:
@tman222 said in NUT package:
I did do a bit more reading and was left with the impression that the reason I wasn't seeing all the information was the current lack of Modbus support in NUT. Could that be the case?
If I had to guess, yes that would be the issue. I just ordered a SMX from APC, so I'll have a look shortly. All my other UPSs are on a moving truck somewhere...
I do have an AP9631 on order as well. If I can't get it working with USB, I'll also try SNMP.
Thanks @dennypage - I also decided today to go ahead and order the APC AP9630 add-on network card so I can use SNMP instead as it looks like that I won't be able to get USB fully working.
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I previously had NUT install & talking to my UPS just fine. All I had to do was select Local USB & USBHID driver & it worked perfectly. Unfortunately, I screwed up my config & locked myself out of pfSense so I restored a backup of the config, but now I can't get NUT to work again....
I've already tried the re-install package option. Any other suggestions?
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@bazzacad Did you go into UPS Settings and press Save?
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@tman222 FWIW, I'm up and running with the AP9631. I haven't had time to play with the USB, but I assume it won't work until Modbus support is added to NUT.
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@dennypage said in NUT package:
@bazzacad Did you go into UPS Settings and press Save?
Yes, I hit Save, still doesn't work.
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@bazzacad Have you rebooted since NUT install? Or unplugged and replugged the cable?
Can you post log entries please?
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@dennypage said in NUT package:
@bazzacad Have you rebooted since NUT install? Or unplugged and replugged the cable?
Can you post log entries please?
I tried unplug & re-plug and it didn't help.
I'll have to reboot after hours.
But here's the log. The "No such file or directory" looks promising...
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@dennypage said in NUT package:
@tman222 FWIW, I'm up and running with the AP9631. I haven't had time to play with the USB, but I assume it won't work until Modbus support is added to NUT.
Thanks @dennypage, that's good to know. I've actually got a AP9630 sitting next to me here as well. Planning to install in the next couple days so I can get the full information from the UPS via SNMP.
