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    NUT package (2.8.0 and below)

    UPS Tools
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    • dennypageD
      dennypage @kevindd992002
      last edited by

      @kevindd992002 said in NUT package:

      What do you mean by "it shows a low battery situation"? I don't see that in the June 15 logs. Sorry I'm confused. The UPS started charging (on online power) since June 14 8:26PM so I'm pretty sure it's fully charged by the it notified me via email on June 15 12:00PM. I also asked my relatives which are on-site and they confirmed that electricity only went out once on June 15.

      Sorry, was reading low battery situation on the 14th.

      Most likely guess regarding the 15th is that the UPS failed the mains before the system properly flushed the disk log.

      Things I would suggest:

      • If the battery is over three years old, replace it.
      • If the battery has been through two hundred discharge cycles or more, replace it.
      • Perform a battery health check (long self test).
      • Perform a run-time calibration (note this counts as a cycle).
      • Raise the values for charge.low and runtime.low.

      If power outages are common, I would go very high on charge.low (50 or more). Remember that regardless of age, a battery will only last 200 discharge cycles or so, so the higher you set the value the longer your battery will last.

      K 1 Reply Last reply Reply Quote 0
      • K
        kevindd992002 @dennypage
        last edited by kevindd992002

        @dennypage said in NUT package:

        @kevindd992002 said in NUT package:

        What do you mean by "it shows a low battery situation"? I don't see that in the June 15 logs. Sorry I'm confused. The UPS started charging (on online power) since June 14 8:26PM so I'm pretty sure it's fully charged by the it notified me via email on June 15 12:00PM. I also asked my relatives which are on-site and they confirmed that electricity only went out once on June 15.

        Sorry, was reading low battery situation on the 14th.

        Most likely guess regarding the 15th is that the UPS failed the mains before the system properly flushed the disk log.

        Things I would suggest:

        • If the battery is over three years old, replace it.
        • If the battery has been through two hundred discharge cycles or more, replace it.
        • Perform a battery health check (long self test).
        • Perform a run-time calibration (note this counts as a cycle).
        • Raise the values for charge.low and runtime.low.

        If power outages are common, I would go very high on charge.low (50 or more). Remember that regardless of age, a battery will only last 200 discharge cycles or so, so the higher you set the value the longer your battery will last.

        The battery is less than a year old and I doubt it had already gone to two hundred discharge cycles. The power outages are more frequent than what I would like them to be, yes, but not very frequent to render the batteries useless in less than a year. But yeah, I'll probably do some tests first by changing the charge.low and runtime.low. I had multiple notifications again these past few days and I'm still encountering the same issue. Here's another example of my pfsense logs:

        Jun 16 16:24:38 	upsd 	19563 	User local-monitor@::1 logged into UPS [ups]
Jun 16 16:25:33 	upsd 	19563 	User local-monitor@::1 logged out from UPS [ups]
Jun 16 16:28:35 	kernel 		ugen0.2: <American Power Conversion Back-UPS RS 1500G FW878.L4 .I USB FWL4> at usbus0
Jun 16 16:29:05 	upsd 	58612 	Connected to UPS [ups]: usbhid-ups-ups
Jun 16 16:29:08 	upsd 	60154 	Connected to UPS [ups]: usbhid-ups-ups
Jun 16 16:29:10 	upsd 	61918 	User local-monitor@::1 logged into UPS [ups]
Jun 16 16:29:24 	upsd 	61918 	User local-monitor@::1 logged out from UPS [ups]
Jun 16 16:29:25 	upsd 	61474 	Connected to UPS [ups]: usbhid-ups-ups
Jun 16 16:29:28 	upsd 	73800 	Connected to UPS [ups]: usbhid-ups-ups
Jun 16 16:29:30 	upsd 	74128 	User local-monitor@::1 logged into UPS [ups]
Jun 16 16:29:55 	upsd 	74128 	User local-monitor@::1 logged out from UPS [ups]
Jun 16 16:29:56 	upsd 	24686 	Connected to UPS [ups]: usbhid-ups-ups
Jun 16 16:29:59 	upsd 	39315 	Connected to UPS [ups]: usbhid-ups-ups
Jun 16 16:30:01 	upsd 	39480 	User local-monitor@::1 logged into UPS [ups]
Jun 22 11:00:26 	upsmon 	37375 	UPS ups on battery
Jun 22 11:00:31 	upsmon 	37375 	UPS ups on line power
Jun 22 17:03:06 	upsmon 	37375 	UPS ups on battery
Jun 22 17:03:16 	upsmon 	37375 	UPS ups on line power
Jun 22 17:43:38 	upsmon 	37375 	UPS ups on battery
Jun 22 17:43:43 	upsmon 	37375 	UPS ups on line power
Jun 23 09:09:32 	upsmon 	37375 	UPS ups on battery
Jun 23 09:28:27 	upsmon 	37375 	UPS ups battery is low
Jun 23 09:28:27 	upsd 	39480 	Client local-monitor@::1 set FSD on UPS [ups]
Jun 23 12:48:03 	kernel 		ugen0.2: <American Power Conversion Back-UPS RS 1500G FW878.L4 .I USB FWL4> at usbus0
Jun 23 12:48:28 	upsd 	80605 	Connected to UPS [ups]: usbhid-ups-ups
Jun 23 12:48:31 	upsd 	62181 	Connected to UPS [ups]: usbhid-ups-ups
Jun 23 12:48:33 	upsd 	63842 	User local-monitor@::1 logged into UPS [ups]
Jun 23 12:48:50 	upsd 	63842 	User local-monitor@::1 logged out from UPS [ups]
Jun 23 12:48:51 	upsd 	6953 	Connected to UPS [ups]: usbhid-ups-ups
Jun 23 12:48:54 	upsd 	29664 	Connected to UPS [ups]: usbhid-ups-ups
Jun 23 12:48:56 	upsd 	32261 	User local-monitor@::1 logged into UPS [ups]
Jun 23 12:49:01 	upsd 	32261 	User local-monitor@::1 logged out from UPS [ups]
Jun 23 12:49:02 	upsd 	99676 	Connected to UPS [ups]: usbhid-ups-ups
Jun 23 12:49:05 	upsd 	51055 	Connected to UPS [ups]: usbhid-ups-ups
Jun 23 12:49:06 	upsd 	52551 	User local-monitor@127.0.0.1 logged into UPS [ups]
Jun 23 12:49:06 	upsmon 	40995 	upsmon parent process died - shutdown impossible
Jun 23 12:49:07 	upsd 	3258 	Connected to UPS [ups]: usbhid-ups-ups
Jun 23 12:49:10 	upsd 	10461 	Connected to UPS [ups]: usbhid-ups-ups
Jun 23 12:49:11 	upsd 	11087 	User local-monitor@127.0.0.1 logged into UPS [ups]
Jun 23 12:49:11 	upsmon 	59547 	upsmon parent process died - shutdown impossible
Jun 23 12:49:12 	upsd 	6285 	Connected to UPS [ups]: usbhid-ups-ups
Jun 23 12:49:15 	upsd 	50671 	Connected to UPS [ups]: usbhid-ups-ups
Jun 23 12:49:17 	upsd 	50757 	User local-monitor@::1 logged into UPS [ups]
Jun 23 12:49:18 	upsd 	50757 	User local-monitor@::1 logged out from UPS [ups]
Jun 23 12:49:19 	upsd 	74517 	Connected to UPS [ups]: usbhid-ups-ups
Jun 23 12:49:21 	upsd 	74650 	User local-monitor@::1 logged into UPS [ups]
Jun 23 12:49:22 	upsd 	1480 	Connected to UPS [ups]: usbhid-ups-ups
Jun 23 12:49:24 	upsd 	2139 	User local-monitor@::1 logged into UPS [ups]
Jun 23 13:09:43 	upsmon 	81543 	UPS ups on battery
Jun 23 13:09:48 	upsmon 	81543 	UPS ups on line power

        Then I receive this in my email:

        Sun, 23 Jun 2019 09:28:28 +0800

        Auto logout and shutdown proceeding

        But in the Synology NAS logs, I see an improper shutdown event for this time. So something's not right because the NAS is not shutting down properly even though I have HOSTSYNC set to 120 already.

        Also, is it normal that I can't find any logs for the monuser client (the Synology NAS) connecting and disconnecting to the pfsense NUT master? I see logs like that when a Windows machine NUT service is connecting to pfsense master but not when a Synology NAS does it. Don't get me wrong though, the Synology NAS connects to it just fine and shuts down properly until today, but I never got the monuser logs.

        EDIT:

        Look at my Synology logs:

        6cf3843d-537b-40b0-ad8d-0b5644e525e9-image.png

        So it's interesting that I no longer see a Power supply event that the ups entered battery mode/returned to AC mode/etc. This explains why the NAS isn't shutting down properly. It's not receiving the appropriate signals from the NUT master even though I completely see it connected in the "Device Information" section like so:

        79d27f17-d986-4dc8-8987-95d02e156fe1-image.png

        What other things can I do to troubleshoot this then?

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        • K
          kevindd992002
          last edited by kevindd992002

          @dennypage

          Any other ideas to try?

          dennypageD 1 Reply Last reply Reply Quote 0
          • dennypageD
            dennypage @kevindd992002
            last edited by

            @kevindd992002 Sorry, I'm getting ready for a long distance move and haven't had much time lately.

            The lack of entries in the pfSense system log regarding the remote client would indicate that the Synology isn't actually connecting to upsd on pfSense. You can do a reboot on your Synology to confirm. You should see log out/in messages in the pfSense system log each time.

            Another way to confirm... stop the ups service on pfSense. The Synology should get upset and start sending emails complaining that the ups isn't available.

            Lastly, if memory serves, there is a setting in the Synology that allows you to have the Synology shutdown with the server or after a given period of time. If it's not set to match the server then the Synology will ignore the FSD signal from the server.

            I haven't had time to set up an experiment with my Synology to see if later versions of DSM have mucked up the nut implementation in some way.

            K 1 Reply Last reply Reply Quote 0
            • K
              kevindd992002 @dennypage
              last edited by kevindd992002

              @dennypage said in NUT package:

              @kevindd992002 Sorry, I'm getting ready for a long distance move and haven't had much time lately.

              The lack of entries in the pfSense system log regarding the remote client would indicate that the Synology isn't actually connecting to upsd on pfSense. You can do a reboot on your Synology to confirm. You should see log out/in messages in the pfSense system log each time.

              Another way to confirm... stop the ups service on pfSense. The Synology should get upset and start sending emails complaining that the ups isn't available.

              Lastly, if memory serves, there is a setting in the Synology that allows you to have the Synology shutdown with the server or after a given period of time. If it's not set to match the server then the Synology will ignore the FSD signal from the server.

              I haven't had time to set up an experiment with my Synology to see if later versions of DSM have mucked up the nut implementation in some way.

              Ok, I just tested this. I stopped the ups service on pfsense and confirmed that the Synology had this message:

              98121599-8217-4698-a0ab-474d6199ba98-image.png

              You can also see that my UPS setting there is set to "same as server" so it should follow the signal from pfsense.

              BUT, I never got any email notification regarding the UPS being disconnected. I'm sure that my notification settings in Synology are working (test email, DSM update notification, etc. are all being received regularly). My notification settings are also set to these:

              cc06e4a5-4780-4650-a535-b9fdc09fe135-image.png

              I then checked my Inbox and it looks like that last message I received from Synology regarding "entering battery mode" was last June 4 even though there were already several power disruptions from that time until now. So there's really something going on with how NUT and Synology is communicating. I just had another power interruption 3 days ago and when I checked the Synology logs I see "improper shutdown" events again even though I already have HOSTSYNC set to 120.

              I also checked the Synology logs and it looks like that last "entered in battery mode" event that I see there was also last June 4 which was consistent with the email notification I got.

              d5a8f5f7-8956-403a-a842-2a6106c48693-image.png

              When do you think will you have time to experiment with the Synology? I can do more tests if you need me to. Just let me know what to do.

              Thanks for all the help and good luck with your move!

              dennypageD 1 Reply Last reply Reply Quote 0
              • dennypageD
                dennypage @kevindd992002
                last edited by

                @kevindd992002 It will be a while before I can truly experiment. I won't actually have a UPS again for several weeks.

                However, I just brought my Synology up and noticed that I didn't not receive an email indicating that the nut server was not available. Previously I always received notification from the Synology when the nut server went offline so there may indeed be an issue with newer the DSM versions.

                K dennypageD 2 Replies Last reply Reply Quote 0
                • T
                  tman222
                  last edited by

                  I recently bought a new UPS to replace the smaller Cyberpower unit I was using. The model is an APC SMT1000C. And while NUT detects it fine when hooked up via USB, I'm unable to get any runtime or load information. All I see is the battery charge and a the runtime which is either 0:00:00 or 0:00:-1. The UPS itself is functioning fine -- I can see the actual projected runtime on the unit's display screen including a bunch of additional status information.

                  I'm curious if anyone knew of anything I can try to get this additional information to display inside the NUT package in pfSense? I suppose there is the option to buy the add-in network management card and use SNMP, but it would be great if I could things working over USB.

                  Thanks in advance for your help, I really appreciate it.

                  dennypageD 1 Reply Last reply Reply Quote 0
                  • dennypageD
                    dennypage @tman222
                    last edited by

                    @tman222 Which driver are you using?

                    T 1 Reply Last reply Reply Quote 0
                    • T
                      tman222 @dennypage
                      last edited by tman222

                      @dennypage said in NUT package:

                      @tman222 Which driver are you using?

                      Hi @dennypage - I'm using the usbhid driver. Is this the correct one, or should I try another? I did do a bit more reading and was left with the impression that the reason I wasn't seeing all the information was the current lack of Modbus support in NUT. Could that be the case?

                      This is all I see under UPS Status:

                      Name:	ups@localhost
Summary status:	On line
Runtime (H:M:S):	0:00:-1
Battery charge:	
100%
Battery voltage:	26.3

                      Thanks again.

                      dennypageD 1 Reply Last reply Reply Quote 0
                      • dennypageD
                        dennypage @tman222
                        last edited by

                        @tman222 said in NUT package:

                        I did do a bit more reading and was left with the impression that the reason I wasn't seeing all the information was the current lack of Modbus support in NUT. Could that be the case?

                        If I had to guess, yes that would be the issue. I just ordered a SMX from APC, so I'll have a look shortly. All my other UPSs are on a moving truck somewhere...

                        I do have an AP9631 on order as well. If I can't get it working with USB, I'll also try SNMP.

                        T 1 Reply Last reply Reply Quote 0
                        • T
                          tman222 @dennypage
                          last edited by

                          @dennypage said in NUT package:

                          @tman222 said in NUT package:

                          I did do a bit more reading and was left with the impression that the reason I wasn't seeing all the information was the current lack of Modbus support in NUT. Could that be the case?

                          If I had to guess, yes that would be the issue. I just ordered a SMX from APC, so I'll have a look shortly. All my other UPSs are on a moving truck somewhere...

                          I do have an AP9631 on order as well. If I can't get it working with USB, I'll also try SNMP.

                          Thanks @dennypage - I also decided today to go ahead and order the APC AP9630 add-on network card so I can use SNMP instead as it looks like that I won't be able to get USB fully working.

                          dennypageD 1 Reply Last reply Reply Quote 0
                          • B
                            bazzacad
                            last edited by

                            I previously had NUT install & talking to my UPS just fine. All I had to do was select Local USB & USBHID driver & it worked perfectly. Unfortunately, I screwed up my config & locked myself out of pfSense so I restored a backup of the config, but now I can't get NUT to work again....
                            I've already tried the re-install package option. Any other suggestions?
                            16956940-7a37-4fd6-8aeb-4ab5d2919d58-image.png

                            54fc1d39-c985-4a70-966f-e779bdbd6d11-image.png

                            e4e28cd4-3417-4cd0-b4e5-b0dad4f5e93e-image.png

                            dennypageD 1 Reply Last reply Reply Quote 0
                            • dennypageD
                              dennypage @bazzacad
                              last edited by

                              @bazzacad Did you go into UPS Settings and press Save?

                              B 1 Reply Last reply Reply Quote 0
                              • dennypageD
                                dennypage @tman222
                                last edited by

                                @tman222 FWIW, I'm up and running with the AP9631. I haven't had time to play with the USB, but I assume it won't work until Modbus support is added to NUT.

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                                • B
                                  bazzacad @dennypage
                                  last edited by

                                  @dennypage said in NUT package:

                                  @bazzacad Did you go into UPS Settings and press Save?

                                  Yes, I hit Save, still doesn't work.

                                  dennypageD 1 Reply Last reply Reply Quote 0
                                  • dennypageD
                                    dennypage @bazzacad
                                    last edited by

                                    @bazzacad Have you rebooted since NUT install? Or unplugged and replugged the cable?

                                    Can you post log entries please?

                                    B 1 Reply Last reply Reply Quote 0
                                    • B
                                      bazzacad @dennypage
                                      last edited by

                                      @dennypage said in NUT package:

                                      @bazzacad Have you rebooted since NUT install? Or unplugged and replugged the cable?

                                      Can you post log entries please?

                                      I tried unplug & re-plug and it didn't help.
                                      I'll have to reboot after hours.
                                      But here's the log. The "No such file or directory" looks promising...

                                      3e6b467f-dd7b-40ec-9d39-567262d70a05-image.png

                                      dennypageD 1 Reply Last reply Reply Quote 0
                                      • T
                                        tman222 @dennypage
                                        last edited by

                                        @dennypage said in NUT package:

                                        @tman222 FWIW, I'm up and running with the AP9631. I haven't had time to play with the USB, but I assume it won't work until Modbus support is added to NUT.

                                        Thanks @dennypage, that's good to know. I've actually got a AP9630 sitting next to me here as well. Planning to install in the next couple days so I can get the full information from the UPS via SNMP.

                                        T 1 Reply Last reply Reply Quote 0
                                        • dennypageD
                                          dennypage @bazzacad
                                          last edited by

                                          @bazzacad I've seem some weird problems with packages re-installed after a restore. If reboot doesn't solve your issue, I would recommend removing the NUT package and re-installing it.

                                          B 1 Reply Last reply Reply Quote 0
                                          • T
                                            tman222 @tman222
                                            last edited by

                                            @tman222 said in NUT package:

                                            @dennypage said in NUT package:

                                            @tman222 FWIW, I'm up and running with the AP9631. I haven't had time to play with the USB, but I assume it won't work until Modbus support is added to NUT.

                                            Thanks @dennypage, that's good to know. I've actually got a AP9630 sitting next to me here as well. Planning to install in the next couple days so I can get the full information from the UPS via SNMP.

                                            Installed the AP9630 last night -- all is working well now and I see the required information using NUT.

                                            Only pain was getting a SSL cert installed on the UPS -- turns out one has to use the APC Network Management Card Security Wizard software to generate a .p15 cert file as the UPS doesn't seem to want to take any other format.

                                            https://www.apc.com/shop/my/en/products/APC-Network-Management-Card-Security-Wizard-v1-0-4/P-SFNMCSECWIZ104

                                            dennypageD 1 Reply Last reply Reply Quote 0
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