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    No internet access (Gateway offline?)

    Scheduled Pinned Locked Moved General pfSense Questions
    12 Posts 3 Posters 20.3k Views
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    • ?
      A Former User
      last edited by

      Hi everyone,

      I am a noob that setup an old pc into a pfsense router but ive been struggling for days to get my internet working on any of the computers.

      Error:

      When I connect the pfsense router and go to my computer then in cmd window I  do ipconfig /flushdns, ipconfig /release and ipconfig /renew. Then I try to load internet browser and it doesn't work. I run the windows troubleshooter and it will say: "the default gateway is not available"

      Physical setup:

      ISP Modem -> PFSense Router -> 8 port switch (Connected to the 8 port switch are computers and my windows 2012 r2 server)

      Network setup:

      I am at home running a windows domain network. My server is running windows server 2012 r2 and the server is the DC, DHCP and DNS server. (Server is connected to my 8 port switch)

      PFSense Settings:

      DNS Servers
      127.0.0.1
      64.59.150.137
      64.59.144.91

      Interfaces
      WAN 1000baseT <full-duplex,master>, IPv4 address = 50.68.165.142, ipv4 upstream gateway = WAN_Gateway 50.68.164.1, ipv4 config type = static IPv4
      LAN 1000baseT <full-duplex>192.168.0.66
      Both have a green arrow pointing upwards

      Gateways
      WAN_Gateway 50.68.164.1
      Status is RED COLOR AND OFFLINE

      Traffic Graphs
      WAN - In/Out are both 0Kbps
      LAN - In/Out = 4/2 Kbps

      Client PC settings (after connecting pfsense router, and doing ipconfig /flushdns, /release and /renew)

      ipv4 address: 192.168.0.56 (preferred)
      subnet Mask: 55.255.255.0
      default gateway: 192.168.0.1
      DHCP Server: 192.168.0.2
      DNS Servers: 192.168.0.2, 192.168.0.1
      DHCP Enabled: Yes

      My Server & ISP WAN Settings:

      windows server 2012
      static ip: 192.168.0.2
      subnet: 255.255.255.0
      default gateway: 192.168.0.1
      preferred dns: 192.168.0.2
      alternate dns: 192.168.0.1

      ISP Modem
      WAN IP: 50.68.165.142 / 22
      WAN Subnet: 255.255.252.0
      WAN Default gateway: 50.68.164.1
      WAN DNS Primary: 64.59.144.91
      WAN DNS Secondary: 64.59.150.137

      Other details:

      • On the pfsense computer console, I can ping everything including: WAN and LAN IPs, my windows server 2012 pc, client pcs
      • On my client pcs, I can ping: LAN interface (192.168.0.66) and CANNOT PING: WAN interface (50.68.165.142)
      • On  my client pcs, I can use my internal domain network normally. I can access my server files, and remote desktop connect (RDP) to my server and to other client pcs.
      • Cannot access internet
      • I've disabled DHCP services on the pfsense gui

      If you need any other details I will provide them asap.

      If anyone could offer me some guidance I would be extremely grateful and I can stop pulling my hair out!

      Thank you!</full-duplex></full-duplex,master>

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      • B
        bjaffe
        last edited by

        First off,

        You have your clients pointing to a default gateway that doesn't exist… 192.168.0.1. Either change the LAN interface of pfSense to that IP address, or change the default gateway of your clients to point to 192.168.0.66 (The current LAN of pfSense).

        If the WAN gateway is showing offline, that means your WAN interface is unable to successfully ping its gateway address. The gateway could possibly be filtering ICMP echo requests, so narrow the problem down, head to system > routing and edit your WAN gateway, change the monitor IP to 8.8.8.8 or 8.8.4.4 (google public DNS). If the gateway still shows offline, you have a problem upstream.

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        • ?
          A Former User
          last edited by

          Thanks so much bjaffe! I'll try that right now and get back with the results.

          1 Reply Last reply Reply Quote 0
          • ?
            A Former User
            last edited by

            Okay, i've changed my lan interface to 192.168.0.1. My ISP Modem address is also 192.168.0.1 is that causing any conflict? When I visit 192.168.0.1 it use to bring up my shaw hitron gui but now it brings up the pfsense gui. I assume I can change my shaw hitron IP address though.

            I've also changed my WAN gateway monitor IP to: 8.8.4.4 and the status of the gateway is still red and offline :( I tried 8.8.8.8 as well in the monitor IP with the same result.

            What does this mean?

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            • B
              bjaffe
              last edited by

              Ahh.. it looks like your WAN interface on pfSense is set to static, it needs to be DHCP unless you're paying for a static IP specifically with your ISP, and your modem needs to be in "bridged" mode if you want pfSense to be your edge firewall. This will pass the WAN IP through the modem right to the pfSense WAN IP. The modem itself won't have a public IP assignment this way.

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              • ?
                A Former User
                last edited by

                Okay, I've changed my WAN interface to DHCP.  Although, I'm not 100% sure what to enter into the new fields: for now, I left "Hostname" blank and entered: 50.68.165.142 into the "alias ipv4 address" field and 22 into the "/" field.

                It then auto created a new WAN gateway entry:
                interface: WAN
                address family: IPv4
                Gateway: Dynamic

                This new WAN gateway entry status all on "PENDING" and the gateway service won't start anymore. When I press "start service" icon, it tries for 5-10 seconds then goes back to the "start service" icon. :(

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                • ?
                  A Former User
                  last edited by

                  Ah, i think I see what you mean with regards to my modem. I have to set an IP passthrough on it for my pfsense router

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                  • ?
                    A Former User
                    last edited by

                    shaw is helping me bridge my modem! ill see what happens after that! They were orignally going to give me a 2nd ip address for ip passthrough but this was better easier they said.

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                    • ?
                      A Former User
                      last edited by

                      Woot, I got it working after shaw setup my modem to bridged mode. Thank you so much for your help and patience bjaffe. Wish there was a tip function so I could compensate

                      S 1 Reply Last reply Reply Quote 0
                      • B
                        bjaffe
                        last edited by

                        Always here to help. You can always hit the "thank you" button on the post that solves you problem, it gives +karma :)

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                        • ?
                          A Former User
                          last edited by

                          done!

                          1 Reply Last reply Reply Quote 0
                          • S
                            shoaib @A Former User
                            last edited by

                            @techgeek055 can you tell me how you did it? i face the same problem though i got live ips from the service provider, the ping is working fine. do i need to change the monitor DNS to the google?

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