Missing Serial Number in Console after Upgrade SG-4860



  • Hello,

    I upgraded to pfSense 2.3.3_1 today and also updated to the latest Netgate firmware from the command line.
    Now it appears the serial number is missing in the console home page as follows:

    System	Netgate SG-4860	
    Serial: ����������
    

    Any ideas how to get the Serial back in console?

    thanks,
    Ll



  • Same over here, after the upgrade of the firmware

    From ADI_RCCVE-01.00.00.06-nodebug
    to ADI_RCCVE-01.00.00.12-nodebug

    Serial not appears anymore in the webGUI

    System Netgate SG-2440
    Version 2.3.3-RELEASE-p1 (amd64) (updated since a week)



  • @wizz:

    Same over here, after the upgrade of the firmware

    From ADI_RCCVE-01.00.00.06-nodebug
    to ADI_RCCVE-01.00.00.12-nodebug

    Serial not appears anymore in the webGUI

    System Netgate SG-2440
    Version 2.3.3-RELEASE-p1 (amd64) (updated since a week)

    SG-2440++

    http://i.imgur.com/kIWKnYW.jpg


  • Galactic Empire Netgate

    The instructions have been updated. If you followed the guide and now your pfSense dashboard shows symbols instead of units serial, please contact us for a fix. It's purely a cosmetic issue so no need to panic. Please contact support@netgate.com if your unit is not displaying a serial. We apologize for any inconvenience.



  • @ivor:

    The instructions have been updated.

    My SG-4860 came with the .08-nodebug release but in mail swap with a pfSense buddy I was told there was a .12 available.  I'd been meaning to do the update so I ran the remote instructions from the Netgate site and it rebooted with no issues and shows the correct serial number on the Dashboard.  (then I found your response)

    https://www.netgate.com/docs/sg-4860/adi-bios-flash.html

    So I'm assuming the information at the site is the "updated" version you speak of?

    FYI: I was already on the 2.3.3-RELEASE-p1


  • Galactic Empire Netgate

    Yup, if the serial is correctly displayed on the Dashboard, you have followed the correct documentation.



  • @ivor:

    Yup, if the serial is correctly displayed on the Dashboard, you have followed the correct documentation.

    Cool, thanks ivor.

    I must admit, it's a bit ironic that the "remote" update requires someone onsite for the physical power cycle.  I understand why.

    For me, the remote option was just easier than generating an image on a stick and remote for me is merely upstairs/downstairs.

    Rick