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    Sg-1000 recovery

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    Official Netgate® Hardware
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    • V
      vilyallc
      last edited by

      I purchased a SG-1000 a few months ago and was playing with it when an update killed it.  It does nothing but a bunch of failed update scripts on boot.  I am done playing with trying to repair the current installation on it and would like to just wipe it and install the latest code fresh onto the box via a sd card.  I have found all of the instructions to do so but have failed to find where to download the image to apply to the device.  I am sure its a noob question but where do I find the SG-1000 recovery image?  I have checked the portal in Netgate from where I bought it but there are no download areas.  Any help would be appreciated.  Thanks.

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      • H
        Hugovsky
        last edited by

        Have you tried here? It's the official hardware thread.

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        • V
          vilyallc
          last edited by

          Scrolled right past that thread :)

          Sorry for misplacing this.

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          • ivorI
            ivor
            last edited by

            @vilyallc:

            I purchased a SG-1000 a few months ago and was playing with it when an update killed it.  It does nothing but a bunch of failed update scripts on boot.  I am done playing with trying to repair the current installation on it and would like to just wipe it and install the latest code fresh onto the box via a sd card.  I have found all of the instructions to do so but have failed to find where to download the image to apply to the device.  I am sure its a noob question but where do I find the SG-1000 recovery image?  I have checked the portal in Netgate from where I bought it but there are no download areas.  Any help would be appreciated.  Thanks.

            Please follow this guide https://www.netgate.com/docs/sg-1000/faq.html#how-do-i-restore-the-firewall-os-firmware

            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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            • V
              vilyallc
              last edited by

              Getting an access denied message after I login with the same account that I bought the device with.  Frustrating but I guess I will need to get with NetGate support to find out why my account is messed up.

              Thanks for the help

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              • ivorI
                ivor
                last edited by

                @vilyallc:

                Getting an access denied message after I login with the same account that I bought the device with.  Frustrating but I guess I will need to get with NetGate support to find out why my account is messed up.

                Thanks for the help

                Yes, please contact our support and they will resolve it ASAP!

                Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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