Can't login through the GUI

LBP

So when I attempt to login through the GUI and use the password that I'm 99% positive is the correct password, the system beeps at me and returns to the login screen. When I attempt to use any other password, the system beeps, returns to the login screen and tells me that I have an incorrect username or password. Just to be clear, when I attempt to login with the password that I'm 99% positive is the correct password, the system does NOT tell me that I have an incorrect username or password. Any idea's why I can't login?

Update: same results in Chrome & Firefox. All I can think of is that the system has my IP or MAC address blocked from logging in to the system somehow and that's why it's rejecting me??

ptt

https://doc.pfsense.org/index.php/Locked_out_of_the_WebGUI

LBP

That's the thing though. I feel confident that the password I'm using is the correct password because when I enter any password except that one, the system tells me that I've got the wrong username or password. That is why I was asking whether it could be something other than the wrong password?

Gertjan

Hi,

Activate console access - by default, no password is needed (edit : bonus : and in this case, when login, pfSense 'beeps' : does yours ?).
When login into the GUI succeeds and you didn't change default behavior, a line like this will be printed :

pfsense php-fpm[9752]: /index.php: Successful login for user 'admin' from: …..

You saw it ?
A failing user/password shows you :

pfsense php-fpm[66600]: /index.php: webConfigurator authentication error for 'office' from ….

You are using 'admin' as the user ?
Did you add other users ?

Does this file exist : /tmp/webconfigurator.lock ?

LBP

pfSense beeps with any attempt to login
I'll have to plug a monitor into pfSense tomorrow to check for the feedback on attempts to login
admin is the user I'm attempting to login with
I did not add any other users
I'll check if that file exists once I get a monitor plugged in.

LBP

When I attempt to login with what I believe to be the correct password, I receive this message from the display connected directly to the pfsense box: pfSense php-fpm[65475]: /index.php: Successful login for user 'admin' from: …

The attempt with the correct password makes the pfSense box beep and return to the login screen

When I attempt to login with a password I know to be wrong: pfSense php-fpm[65475]: /index.php: webConfigurator authentication error for 'admin' from …

The attempt with the wrong password makes the pfSense box beep and return to the login screen, but display the message: Username or Password incorrect

Additional info that I discovered by plugging a monitor into the machine: there is an error code that seems to keep popping up: vnode_pager_getpages: I/O read error
vm_fault: pager read error, pid 91204 (rrdtool)
that error keeps going up as far as I can see with different pid codes: 24888, 49767, 75113, 97506, 20388, 46718, 73768, 95036, 17314, 39423, 67306, 91204

EDIT: Based on a couple of searches on those error codes above, from what I can tell, I have a bad hdd and should swap it out? Can anybody confirm?

Gertjan

What probably happens is that your login is ok.
When identified, a local shell is started with you - admin as a user, and that fails because there is some hardware (?) error (disk, memory, whatever).
I guess it's time to throw a thorough test on device - re install pfSense when done.

LBP

Just realized I never updated this one. The problem has been solved. It was a bad HDD. Thank you guys for the help.

Katharine

I can solve this problem from your question.This can be used normally.