SG-2440: fdisk command fails during installation

kevint

Hi,

I'm having an issue with two SG-2440: I can't reinstall pfsense on them.

I am using the image: pfSense-netgate-memstick-ADI-2.3.2-RELEASE-amd64.img since I already installed it successfully on the SG-2440 in the past.

Now, when I try to install it, I get the following error:

BSD Installer started                                                    
DFUI connection on tcp:9999 successfully established                     
,- opened pty to '/sbin/sysctl -n hw.physmem'                            
< 3560206336                                                             
`- closed pty to '/sbin/sysctl -n hw.physmem'                            
`/sbin/sysctl -n hw.physmem` returned: 3560206336                        
,- opened pty to '/sbin/sysctl -n kern.disks'                            
< da1 da0                                                                
`- closed pty to '/sbin/sysctl -n kern.disks'                            
`/sbin/sysctl -n kern.disks` returned: da1 da0                           
Testing da1                                                              
Invoking survey for da1                                                  
Surveying Disk: da1 ...                                                  
,- opened pty to '/sbin/atacontrol list'                                 
< /sbin/atacontrol: not found                                            
( EOF )                                                                  
`- closed pty to '/sbin/atacontrol list'                                 
,- opened pty to '/sbin/fdisk da1'                                       
< ******* Working on device /dev/da1 *******                             
< parameters extracted from in-core disklabel are:                       
< cylinders=950 heads=255 sectors/track=63 (16065 blks/cyl)              
registered UINav atom 'main/install/pfsense_after_install'               
UINav.Atom 'main/install/finished' was configured as 'ignore'            
couldn't register UINav atom from file '800_finished.lua'                
registered UINav atom 'main/install/Serial_reg'                          
registered UINav atom 'main/install/reboot'                              
'main.lua' skipped, it is the currently executing script                 
Flow executing -> main/install/select_disk (Select Disk)                 
[Wed Jun 27 01:13:30 2018]                                               
Flow executing -> main/install/format_disk (Format Disk)                 
[Wed Jun 27 01:13:36 2018]                                               
,-<<< Executing `/usr/local/sbin/cleargpt.sh da1'                        
[Wed Jun 27 01:14:04 2018]                                               
| gpart: Invalid value for 'i' argument: Invalid argument                
| gpart: arg0 'da1': Invalid argument                                    
`->>> Exit status: 0                                                     
[Wed Jun 27 01:14:12 2018]                                               
,-<<< Executing `/sbin/fdisk -I da1'                                     
| fdisk: can't get disk parameters on /dev/da1                           
| fdisk: cannot open disk /dev/da1: No such file or directory            
`->>> Exit status: 1

Running the fdisk command manually also fails:

root@pfSense:/usr/local/www # fdisk /dev/da1
fdisk: can't get disk parameters on /dev/da1
fdisk: cannot open disk /dev/da1: No such file or directory

Trying to simply read the internal flash with dd also fails:

root@pfSense:/usr/local/www # dd if=/dev/da1 of=/dev/null
dd: /dev/da1: Device not configured
0+0 records in
0+0 records out
0 bytes transferred in 0.000143 secs (0 bytes/sec)

It seems that we have an issue with the internal flash, does someone has a suggestion on how to fix this?

Thank you.

ivor

Can you please confirm you are attempting to re-install pfSense as described here in this guide? https://www.netgate.com/docs/pfsense/solutions/sg-2440/reinstall-pfsense.html

kevint

Yes that's what I did. Note that I already successfully reinstalled pfsense on these devices several times in the past using the exact same image.

ivor

Please contact our support so they can take a look. Simply submit a ticket to the link below and someone will get back to you shortly. https://go.netgate.com/support/login

kevint

@ivor Thank you for your answer, I opened a ticket as you suggested: https://go.netgate.com/support/tickets/8229