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    SG-3100 what ram is supported?

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • wgstarksW
      wgstarks
      last edited by

      I’ve had some problems with random reboots and was thinking about buying spare ram rather than having an extended shutdown to run memtest. Just not sure what to buy?

      Box: SG-4200

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      • GrimsonG
        Grimson Banned
        last edited by

        I'd expect the RAM in the SG-1000 and SG-3100 to be soldered, so you can't really change it by yourself.

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        • wgstarksW
          wgstarks
          last edited by

          That's unfortunate. Would have been an easy way to rule out memory as a cause of the reboots.

          Box: SG-4200

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          • ivorI
            ivor
            last edited by

            @wgstarks can you please provide more details about the issues you're experiencing? I understand random reboots are occurring? Anything useful in logs?

            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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            • wgstarksW
              wgstarks
              last edited by wgstarks

              Had started a separate thread for that, but it's starting to look like possibly a hardware issue.
              https://forum.netgate.com/topic/135376/random-reboots

              Box: SG-4200

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              • ivorI
                ivor
                last edited by

                OK, I would suggest you do what Steve suggested. See what happens after re-install. If it turns out to be RAM related, we've got you covered under warranty.

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                wgstarksW 1 Reply Last reply Reply Quote 0
                • wgstarksW
                  wgstarks @ivor
                  last edited by

                  @ivor
                  Never doubted that. No easy way to test the ram though. I'm sure I could boot from some Linux distro and run memtest but that will leave me without a network for a rather long period, unless there's some other method?

                  Box: SG-4200

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                  • ivorI
                    ivor
                    last edited by ivor

                    Unfortunately, I can't think of a good way to test without significant downtime. Let's see what happens after you re-install. Make sure to test first for a day or two without restoring the previous config file. It will be easier to figure out the cause that way.

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                    • wgstarksW
                      wgstarks @ivor
                      last edited by

                      @ivor said in SG-3100 what ram is supported?:

                      Make sure to test first for a day or two without restoring the previous config file. It will be easier to figure out the cause that way.

                      I'm trying to work out some sort of plan for exactly how to restore my firewall without using the backup and still have a working network. Should I plan on setting everything up from scratch or is there some way to restore individual services?

                      Box: SG-4200

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                      • ivorI
                        ivor
                        last edited by

                        In that case, let's just try the re-install with the current config restored.

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                        wgstarksW 1 Reply Last reply Reply Quote 1
                        • wgstarksW
                          wgstarks @ivor
                          last edited by

                          @ivor Thanks

                          Box: SG-4200

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