Need help on a XG-7100U
I am a beginner on the Pfsense firewall and this is the first time I touch a NETGATE product. We have just acquired a XG-7100U which worked very well but recently it no longer responds via ethernet. I connect via putty on the MicroUSB port as recommended in the manual and I notice that the menu remains a few seconds (the bar space does not stop the timer) and this reboot incessantly. I thought to reinstall the pfsense (from a USB key) but impossible to have a menu. Could you bring me your help please?
I do not speak English very well so please excuse me in advance if I am not clear. :)
Your English is great!
It sounds like 1 of 2 things are happening, let's do the simple one first:
This sounds like we might need to fix some corrupt files on the disk. Please run the commands below:
Running a file system consistency check:
Reboot your pfSense firewall and boot into Single User Mode by pressing '2' at the loader menu. It will boot to a question asking for a path to the shell, just press return to reach the # prompt.
At the # prompt run the following command:
/sbin/fsck -y /
Run the fsck command at least 3 times; Repeat the command until no errors are reported, even if fsck claims the filesystem has been marked "clean".
- Reboot by running: /sbin/reboot
It should boot normally and with no residual long term issues.
Please let me know if that resolves your issue.
First of all thank you very much for the time you grant me I never thought about the command fsck but I can not press the key 2 :( the system counts down the two seconds and continues to boot ... to start all over again. i changed USB cable, play on the serial port speed in my putty but nothing makes I see the menu but can never enter
Can you verify that the settings match what is in our help documents:
yes I confirm, this is the document I used
If you are not able to interact with the console connection, either the settings are incorrect, or the cable used is not working properly. I know you have exchanged the cable out for a different one, we need to get another USB console cable. The few times we have seen this the USB cable was bad.