Navigation

    Netgate Discussion Forum
    • Register
    • Login
    • Search
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search

    Need help on a XG-7100U

    Official Netgate® Hardware
    2
    6
    641
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • S
      Sebbes last edited by

      Hello
      I am a beginner on the Pfsense firewall and this is the first time I touch a NETGATE product. We have just acquired a XG-7100U which worked very well but recently it no longer responds via ethernet. I connect via putty on the MicroUSB port as recommended in the manual and I notice that the menu remains a few seconds (the bar space does not stop the timer) and this reboot incessantly. I thought to reinstall the pfsense (from a USB key) but impossible to have a menu. Could you bring me your help please?

      I do not speak English very well so please excuse me in advance if I am not clear. :)

      1 Reply Last reply Reply Quote 0
      • chrismacmahon
        chrismacmahon last edited by

        Hello,

        Your English is great!

        It sounds like 1 of 2 things are happening, let's do the simple one first:

        This sounds like we might need to fix some corrupt files on the disk. Please run the commands below:

        Running a file system consistency check:

        1. Reboot your pfSense firewall and boot into Single User Mode by pressing '2' at the loader menu. It will boot to a question asking for a path to the shell, just press return to reach the # prompt.

        2. At the # prompt run the following command:
          /sbin/fsck -y /

        Run the fsck command at least 3 times; Repeat the command until no errors are reported, even if fsck claims the filesystem has been marked "clean".

        1. Reboot by running: /sbin/reboot

        It should boot normally and with no residual long term issues.

        Please let me know if that resolves your issue.

        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

        Do Not PM For Help!

        1 Reply Last reply Reply Quote 0
        • S
          Sebbes last edited by

          @chrismacmahon said in Need help on a XG-7100U:

          fsck

          First of all thank you very much for the time you grant me I never thought about the command fsck but I can not press the key 2 :( the system counts down the two seconds and continues to boot ... to start all over again. i changed USB cable, play on the serial port speed in my putty but nothing makes I see the menu but can never enter

          1 Reply Last reply Reply Quote 0
          • chrismacmahon
            chrismacmahon last edited by

            Can you verify that the settings match what is in our help documents:
            https://www.netgate.com/docs/pfsense/solutions/xg-7100-1u/connect-to-console.html

            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

            Do Not PM For Help!

            1 Reply Last reply Reply Quote 0
            • S
              Sebbes last edited by

              yes I confirm, this is the document I used

              1 Reply Last reply Reply Quote 0
              • chrismacmahon
                chrismacmahon last edited by

                If you are not able to interact with the console connection, either the settings are incorrect, or the cable used is not working properly. I know you have exchanged the cable out for a different one, we need to get another USB console cable. The few times we have seen this the USB cable was bad.

                Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                Do Not PM For Help!

                1 Reply Last reply Reply Quote 0
                • First post
                  Last post