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    Crash nearly every day with 2.4.4

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    • J
      jasonArloUser
      last edited by jasonArloUser

      Hi all, I've been getting crashes almost daily for the last 2 versions. Haven't reported them since the button is gone. Below is the crash dump, I've only removed the binary (diamond with ? in it) from the output.

      EDIT: ... can't seem to post it here as it's very quickly too large, I take it we're meant to upload these? Trying that next.0_1547634622331_crashdump.tar.gz

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      • J
        jasonArloUser
        last edited by

        And another crash:

        0_1548276775611_crashdump.tar.gz

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        • J
          jasonArloUser
          last edited by

          Is anyone looking at this? Am I posting it to the right place? I'm getting multiple crashes per day now and I don't know what I'm supposed to be looking for in these crash dumps.

          1 Reply Last reply Reply Quote 0
          • chrismacmahonC
            chrismacmahon
            last edited by

            I would remove your squid package first and see if that helps. You have had a crash running FSCK won't hurt, boot into single user mode; fun fsck / a few times to fix any file corruption you have.

            I could only read the second Crash, first one was not able to be opened...

            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

            Do Not PM For Help!

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            • J
              jasonArloUser
              last edited by

              Getting into single user mode will be non-trivial. I only have a network connection and it's an embedded device so I would have to bring a laptop with a serial cable to my server room. Is there any way to get the device to boot and run cleanup itself?

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              • chrismacmahonC
                chrismacmahon
                last edited by

                single boot requires human interaction, if you can use an external device (say a raspi), to run as a console server you can do it over the network.

                Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                Do Not PM For Help!

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                • J
                  jasonArloUser
                  last edited by

                  Ok, I brought the router upstairs and ran fsck /. Took about 3 times before all the errors went away so maybe that was indeed the issue. Will keep you posted.

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                  • J
                    jasonArloUser
                    last edited by

                    Well, after running fsck I've got uptime almost 3 days with no issues so I think that was the fix. Thanks for your help.

                    1 Reply Last reply Reply Quote 1
                    • J
                      jasonArloUser
                      last edited by

                      The router lasted about 3 days, now it has crashed again:

                      0_1550181856866_crashdump.tar.gz

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                      • chrismacmahonC
                        chrismacmahon
                        last edited by

                        2 crashes with different causes.... It's looking like hardware failure.

                        Would do a memtest; perhaps replace the hard drive. At some point and time you will need to make the call, what's worth more, your time or purchasing a new device.

                        Please let me know how this works out for you.

                        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                        Do Not PM For Help!

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                        • J
                          jasonArloUser
                          last edited by

                          This device is pretty new. :( It's an embedded PC Machines, basically a NIC with a CPU on it and an SSD drive.

                          boukeB 1 Reply Last reply Reply Quote 0
                          • GertjanG
                            Gertjan
                            last edited by

                            What you see is the result after the crash.
                            Put an UPS up front to exclude any power issues. Set up a clean shut down - add a mail notification if a power.

                            Also : start mall when using new hardware. No packages, nothing fancy.
                            After some days / weeks, throlle up the load, and add a package, and retest.
                            Finally, install : Squid.

                            If you have hardware issues, problems will popup as soon as you start using the device for some time.
                            If it concerns resource errors : when the load goes up : more errors.
                            A faulty setup : as soon as you activate the pack

                            No "help me" PM's please. Use the forum, the community will thank you.
                            Edit : and where are the logs ??

                            1 Reply Last reply Reply Quote 0
                            • boukeB
                              bouke @jasonArloUser
                              last edited by bouke

                              @jasonarlouser Make and model please? I am running several PC Engines APU boxes. For some versions it is required to upgrade the firmware (otherwise these will crash often).

                              1 Reply Last reply Reply Quote 0
                              • J
                                jasonArloUser
                                last edited by

                                PC Engines APU2
                                BIOS Vendor: coreboot

                                Not sure where to see more. Does that help? Running the disk clean up reduced reboots a lot. Now it's every couple of weeks instead of daily.

                                boukeB 2 Replies Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Try running kenv at the command line or Diag > Command Prompt. If it reports the BIOS version at all it will show there.

                                  Steve

                                  boukeB 1 Reply Last reply Reply Quote 0
                                  • boukeB
                                    bouke @jasonArloUser
                                    last edited by

                                    @jasonarlouser said in Crash nearly every day with 2.4.4:

                                    PC Engines APU2
                                    BIOS Vendor: coreboot

                                    Not sure where to see more. Does that help? Running the disk clean up reduced reboots a lot. Now it's every couple of weeks instead of daily.

                                    I am running quite a lot APU2/3/4 boxes. The APU4 (with 4 NICs) requires a BIOS upgrade for sure.

                                    I recommend to check the current BIOS version. And you have to know which board you are using. Some identify an APU3 as an APU2...

                                    1 Reply Last reply Reply Quote 0
                                    • boukeB
                                      bouke @jasonArloUser
                                      last edited by bouke

                                      @jasonarlouser

                                      Please find the BIOS update here: https://pcengines.github.io/

                                      Tip: when you login to your pfSense webUI, the BIOS version should be displayed.

                                      For further testing you could enable SSH and SSH into your firewall.
                                      Next start a shell and install Flashrom: pkg install flashrom

                                      Once installed close the shell (by typing 'exit' and pressing <ENTER>). Next open the shell again.
                                      Determine the board with this command: flashrom -p internal -V | grep DMI

                                      Next download the matching ROM from pcengines.github.io. You could use curl. If curl isn't present, then install it "pkg install curl".

                                      Next untar the file (tar xvfz apu?_v?.?.?.rom.tar.gz).

                                      Next flash the BIOS: flashrom -w apu?_v?.?.?.rom -p internal:boardmismatch=force

                                      Take note fo the detected mainboard. Mostly it doesn't match exactly - but that's a known issue. Just carry on when you are sure it is the correct ROM for your board.

                                      After successfully flashing your BIOS you have to reboot (use the "reboot" command).

                                      I am hoping this is helpful. Please only flash your board after a fresh reboot. You just don't want to brick your board. If you brick your board, you will need an unbricking tool (flash recovery board): https://www.pcengines.ch/spi1a.htm (I have one - but never had to use it).

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                                      • boukeB
                                        bouke @stephenw10
                                        last edited by

                                        @stephenw10

                                        kenv | grep smbios

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