SG-1100 no internet, no web UI, SSH OK
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Total failure. After a few retries my latest one caused DHCP not to work anymore, so I cannot enter the system at all anymore. I can connect through console but none of my known passwords is now accepted by the system. Locked out. How can I do a complete reinstall of SG-1100?
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@grimson said in SG-1100 no internet, no web UI, SSH OK:
After restoring the config pfSense will (re)install all packages and restore their configuration. So I guess you have either a faulty package, or a bad configuration on one package.
I think this may be true but the question is, how did this occur? The last edit I made was last weekend and was adding one IP address to my "do not route through the VPN" alias. No change was made today, yet it decided somewhere mid morning CET, when I was at work and no-one was doing any change or work to it (because no-one but me knows how to edit it in the first place) to stop working. And now it's in an unknown state, not accepting any of my known last passwords ... did I brick it? Did it brick itself? What to do?
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Use this one :
@brightwolf said in SG-1100 no internet, no web UI, SSH OK:- Reset to factory defaults
Which means : you have to 'redo' your WAN setup. This won't take long, because you have an upstream router (The Fritzbox).
If needed, set your LAN network if it wasn't the default 192.168.1.0/24
Your up, your network is fine.
!! Do not import your back config !!
From now on, it should stay up no matter what. If you can, test drive this 'bare' situation a couple of days.After that, if you used other settings, apply them one by one. And take pauses, test-drive every situation.
Take spare config backups so it's easy to go step back fast.Remember : going to default and importing the config backupright away will install all packages that were present, and apply settings to these packages. If one was faulty (breaks networking, whatever) your back to square one in a couple of minutes,
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You can use a text editor and delete all package infos from your config.xml before restoring.
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Thanks for the tips but I cannot enter the console menu anymore: it won't let me in, each password I enter is denied. The default password is denied, and all passwords I used with it are denied. How can I factory reset without entering console?
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https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/
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That looks promising, thanks! Will try tonight and report back here on my progress.
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Finally I am getting time to re-install (read: unbrick) my SG-1100. However, as it turns out, I need to request support for an install image. Since I did not buy support as I did not expect that I would need it, I am in trouble again. Is there some other way to obtain this image? Can I use a generic image? Can somebody share the SG-1100 image with me?
All hints/tips/tricks welcome.
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I do no own a netgate device, but I'm pretty sure that when you buy a Netgate device, you have access to some netgate's support portal like https://go.netgate.com/support/login where you can download the latest pfSense firmware. For life.
Note : you have to create your access yourself.
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@brightwolf said in SG-1100 no internet, no web UI, SSH OK:
Finally I am getting time to re-install (read: unbrick) my SG-1100. However, as it turns out, I need to request support for an install image. Since I did not buy support as I did not expect that I would need it, I am in trouble again. Is there some other way to obtain this image? Can I use a generic image? Can somebody share the SG-1100 image with me?
All hints/tips/tricks welcome.
Contact the official support as it is stated in: https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html
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Yes, just open a ticket if you have not already and we will get that to you ASAP.
Steve
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@brightwolf said in SG-1100 no internet, no web UI, SSH OK:
Can I use a generic image?
No!
Available generic/CE images are x64 only.
The SG-1100 is based on ARM architecture and needs a totally different image. -
Thanks everyone for the feedback. I created an account and asked for the SG-1100 image on 15:42 yesterday. At 15:43 the helpdesk provided me with the image. Nothing to complain about.
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So finally I came around to reinstalling my SG-1100. I had no time earlier. Here's what I did so far.
I flashed the supplied image file to a USB flash drive with Etcher, connected to console and started the SG-1100. Following the reinstallation guide, I had it up and running in a vanilla state again 10 minutes later. Then I connected and restored my previous backup file without the 'packages' parts (because those were likely to be the root cause of the issue causing all this) and that worked too. Finally, I hooked it into my network again but.. this is causing some headaches. It just refuses me to connect. I do not even see the login screen. It may be due to some network interference, IP conflict, I do not know, but after spending some time I decided to do one other reinstallation and then reconfigure the whole thing from scratch. It will take some time (openVPN, firewall rules and all) but I will also learn from it. However, that will have to wait till the weekend, for now I had enough pfSense for one evening...
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Confirmed, my wireless router which I hooked up to the SG-1100 indirectly through my switch, had the same IP address. Changed that one and after that, it worked flawlessly.
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@brightwolf
Hello,
I've recently bought SG-1100 too. And I find myself in kinda similar situation.
I've been trying to read the whole thread over and over trying to see if I get where I go wrong in setting up, with no success.Would you kindly share with me what you did in set up?
I have a computer connected to LAN port of SG-1100 and the WAN port of SG-1100 connected to the LAN port of my router.
The router IP is 192.168.0.1/24. (With a plic IP a.b.c.d and DNS servers e.f.g.h).
When I connect the SG-1100 (as mentioned above) this gets a DHCP address of 192.168.0.23/24. My client computer connected to it is assigned 192.168.1.2/24.Please share/advice how you did your set up and made it work so that I can do the same. I can't manage to have Internet.
Thank you in advance.
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@padreloco
I am not an expert myself but I think the only thing you need to do is to add an "allow" firewall rule on your LAN network. pfSense will block everything by default, is what I understood.So in Firewall > Rules > LAN add something like:
Action: Pass
Interface: LAN
Protocol: any
Source: any
Destination: anyOnce you have that rule you can start adding "deny" rules above it, to block everything you wish to block.
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@brightwolf
I have tried that too with no success.
I guess the error is in WAN and/or LAN settings of pfsense...
This is why I was curious to know how you did in settings... -
Show screenshots of your WAN + LAN Settings, Firewall Rules and output of ipconfig /all from your Client machine.
-Rico
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@padreloco
Did you restore a backup? In my case, I suspect the initial problem occurred due to some package settings. When I restored the backup I introduced the same problem again. That's why I did a complete reinstall of pfSense, then a complete reconfiguration of it. Now it's working without problems.
