Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    cannot install packages

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    14 Posts 6 Posters 3.3k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • X
      xdrm
      last edited by xdrm

      Hi to all,
      i am having some problems installing any package, i am running latest stable version of pfsense on an netgate 1541 firewall.Tried factory restoring it but the problem persist. On another machine running the community edition packages are installing just fine. One day before i upgraded pfblocker-ng just fine on the problematic machine. I can see the available packages and after confirming the install a message apears "Please wait while the update system initializes" and just hangs there. Is there something i can do about it??

      EDIT: I can manualy install packages from cli just fine but not from webgui

      1 Reply Last reply Reply Quote 0
      • JeGrJ
        JeGr LAYER 8 Moderator
        last edited by

        What is the "latest stable" on your display? Did you update to 2.5 snapshots accidentally?

        Don't forget to upvote ๐Ÿ‘ those who kindly offered their time and brainpower to help you!

        If you're interested, I'm available to discuss details of German-speaking paid support (for companies) if needed.

        1 Reply Last reply Reply Quote 0
        • X
          xdrm
          last edited by

          latest satble version in main screen is 2.4.4-RELEASE p2 its the version the firewall came with.It was working just fine no configuration changes made no manual fidling from cli nothing just updated pfblocker-ng and came next day and wanted to install ntopng but could not, just the message and then hangs there.

          1 Reply Last reply Reply Quote 0
          • JeGrJ
            JeGr LAYER 8 Moderator
            last edited by

            Have you looked over pfBlocker Logs to check if there's something blocking you? Package Install problems currently only happen on Snapshots of 2.5 - installation on 2.4.4-2 should be unaffected and I did a test-install of the Filer package without a problem.

            Don't forget to upvote ๐Ÿ‘ those who kindly offered their time and brainpower to help you!

            If you're interested, I'm available to discuss details of German-speaking paid support (for companies) if needed.

            1 Reply Last reply Reply Quote 0
            • X
              xdrm
              last edited by

              Yes nothing wierd there i even factory restored it and set it up from scratch but no go there either still having problem with installing packages from web gui but i can install them from cli just fine

              GertjanG 1 Reply Last reply Reply Quote 0
              • GertjanG
                Gertjan @xdrm
                last edited by Gertjan

                @xdrm said in cannot install packages:

                i even factory restored it and set it up from scratch but no go

                This is strange.
                What it means that if "some one" installs pfSense for the first time, right after setting up WAN (by default DHCP, I guess, so plugging it in on the upstream router and WAN is UP) she/he can not install any packages ??

                This would be an issue all over the forum - like dozens of posts a day - and an urgency upgrade being produced right away.

                (edit : sorry, I know, this doesn't help you very much ...)

                No "help me" PM's please. Use the forum, the community will thank you.
                Edit : and where are the logs ??

                1 Reply Last reply Reply Quote 1
                • X
                  xdrm
                  last edited by

                  I know this is strange indeed on my comunity edition box i can just reinstall pfsense completly from cd-usb etc but this is an official netgate apliance and i dont want to lose the optimasations netgate does for their devices and i dont have the official iso with the optimasations i know i can download it but i have bouhgt the device from an official resseler and asked them to get the iso for me so i can try a complete reinstall if all else fails.

                  GrimsonG 1 Reply Last reply Reply Quote 0
                  • GertjanG
                    Gertjan
                    last edited by

                    Official netgate device == you should have an account @ netgate.com where you can download what ever you need.

                    Consider posting here : Home pfSenseยฎ Software Hardware and they get back to you in no time with useful information.

                    No "help me" PM's please. Use the forum, the community will thank you.
                    Edit : and where are the logs ??

                    1 Reply Last reply Reply Quote 1
                    • GrimsonG
                      Grimson Banned @xdrm
                      last edited by

                      @xdrm said in cannot install packages:

                      i have bouhgt the device from an official resseler and asked them to get the iso for me so i can try a complete reinstall if all else fails.

                      https://forum.netgate.com/topic/141047/useful-resources-for-new-appliance-owners

                      1 Reply Last reply Reply Quote 1
                      • X
                        xdrm
                        last edited by

                        Thank you guys for all the information (i had missed the sighn up button on the bottom) i just created an account explained my problem and asked them for the official iso.

                        1 Reply Last reply Reply Quote 0
                        • jimpJ
                          jimp Rebel Alliance Developer Netgate
                          last edited by

                          Run through the suggestions here: https://docs.netgate.com/pfsense/en/latest/install/upgrade-troubleshooting.html#force-pkg-metadata-update

                          Though that page is for upgrade troubleshooting, parts of it apply to package as well since they come from the same servers.

                          Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

                          Need help fast? Netgate Global Support!

                          Do not Chat/PM for help!

                          1 Reply Last reply Reply Quote 0
                          • X
                            xdrm
                            last edited by

                            I have tried all those steps before posting here i had no problem updating or installing from cli but not from webgui. I have no clue what could have caused my problem since i have not done anything dramatic to the firewall. On my other box i have done worse things to it and it did not brake once on me(ghost in the machine maybe). Anyway my problem was resolved by completly reinstalling pfsense with the official netgate iso that i got by sending a support ticket and explaining my problem. The responce was super quick within 5 minutes actually wich was awsome and did not expected that at all.

                            1 Reply Last reply Reply Quote 0
                            • A
                              akuma1x
                              last edited by akuma1x

                              I'm just poking a stick in here, and maybe the mods would have an answer for this, but could it be that your DNS servers your Netgate box are using may have trouble resolving the address(es) the update server(s) is/are using?

                              Jeff

                              1 Reply Last reply Reply Quote 0
                              • X
                                xdrm
                                last edited by

                                no i dont thing so i could update and install just fine from cli!!!it was just after the pfbkocker-devel update before that it was working just fine i dont know that is what actually caused the problem because i updated pfblocker and left then came the next day ours apart and tried to install another package but couldnt. Tried the same package from cli and it installed just fine. i could pkg update no errors and pkg upgrade no errors only on the webgui it was not working.

                                1 Reply Last reply Reply Quote 0
                                • First post
                                  Last post
                                Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.