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    XG-7100 and X710-DA4 card causes fans to spin at 100%?

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    • V
      victorhooi
      last edited by

      Hi,

      I have a Netgate XG-7100. I've installed the PCIe expansion kit.

      I then installed an Intel X710-DA4 card in that slot.

      However, when I power up the machine the fans seem to spin at 100% (i.e. very loud), and there's no serial console output. When I remove the card, I can get serial console output agai.

      Any ideas what's going on?

      Thanks,
      Victor

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      • RicoR
        Rico LAYER 8 Rebel Alliance
        last edited by Rico

        You need to update to the latest coreboot first.
        https://docs.netgate.com/pfsense/en/latest/solutions/xg-7100/adi-bios-flash.html

        -Rico

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        • V
          victorhooi
          last edited by

          I just checked, and I seem to be on CoreBoot 01.00.00.10.

          AFAIK this is the latest version.

          Anything else I should check?

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          • RicoR
            Rico LAYER 8 Rebel Alliance
            last edited by

            Try to add

            hw.ixgbe.unsupported_sfp=1

            in /boot/loader.conf.local

            -Rico

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            • V
              victorhooi
              last edited by

              That doesn't make a difference - my understanding is that flag is for unsupported optics in the NIC itself - not for the NIC?

              I also tried with a Intel X520-DA2 in the same slot, and it had the same symptoms.

              No serial console output, and fans spin at 100%, machine does not appear to boot.

              Has anybody successfully installed any PCIe cards in the Netgate XG-7100, and if so, which ones? Are there any SFP+ cards that are known to work?

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              • V
                victorhooi
                last edited by victorhooi

                @victorhooi said in XG-7100 and X710-DA4 card causes fans to spin at 100%?:

                No serial console output, and fans spin at 100%, machine does not appear to boot.

                I just tried booting up with a single-port Mellanox ConnectX-3 card, and that appeared to work fine.

                Is it something specific about the Intel cards?

                That being said - it appears the Mellanox cards don't work on pfSense out of the box (e.g. need to add drivers). This is why I went for the Intel's, since I assumed the drivers were included due to the onboard Intel X533 ports.

                Anybody have any idea why Intel cards don't seem to boot though?

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                • GrimsonG
                  Grimson Banned
                  last edited by

                  Talk to support: https://www.netgate.com/support/

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Yeah, open a ticket and we can test it.

                    If the fans spin at 100% continually then Coreboot is not running at all, that usually sets the fan controller to LUT mode in the first few seconds. That implies it's not booting for some reason like a hardware incompatibility issue.

                    Steve

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                    • V
                      victorhooi
                      last edited by

                      Awesome, have just raised https://go.netgate.com/support/tickets/24064

                      We just bought 6 x XG-7100 1U - so yes, keen to see if we can get the units working.

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                      • O
                        oliver.h
                        last edited by

                        Hello! I am new in this forum but do have the same issue. I got a 4 port HP Network Card attached to the riser. When plugged in the system is not booting and fan spins at 100%
                        i would like to update the bios if that fixes the problem but dont have pfsense installed on the system. is there a way of flashing the bios with a flash image? any ideas? thanx a lot :)

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Open a ticket with us. https://go.netgate.com
                          You may need pfSense though (or maybe FreeBSD) to get the correct flashrom version.

                          Steve

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