SG3-3100 fails reboot after latest pfSense update
Recently purchased unit for a school to manage VLANs. Running fine for about a month. Installed latest update today which said it was successful, but the reboot fails - all 3 lights blinking blue rapidly for hours. Tried cycling power -no change. Tried system reset - no change. How do I get a warranty replacement?
I do not have paid support. Is that required to get a replacement under warranty?
No. You do not need paid support for hardware issues.
But the first thing you need to do is get a serial console connected and see what is being displayed there.
That will be the first thing we'll ask you to do there.
Paste the output here or in the ticket you create at https://go.netgate.com/