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    SG3-3100 fails reboot after latest pfSense update

    Official Netgate® Hardware
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    • G
      GregK last edited by

      Recently purchased unit for a school to manage VLANs. Running fine for about a month. Installed latest update today which said it was successful, but the reboot fails - all 3 lights blinking blue rapidly for hours. Tried cycling power -no change. Tried system reset - no change. How do I get a warranty replacement?

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      • johnpoz
        johnpoz LAYER 8 Global Moderator last edited by

        @GregK said in SG3-3100 fails reboot after latest pfSense update:

        How do I get a warranty replacement?

        Did you contact support?

        An intelligent man is sometimes forced to be drunk to spend time with his fools
        If you get confused: Listen to the Music Play
        Please don't Chat/PM me for help, unless mod related
        2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.01

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        • G
          GregK last edited by

          I do not have paid support. Is that required to get a replacement under warranty?

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          • Derelict
            Derelict LAYER 8 Netgate last edited by

            No. You do not need paid support for hardware issues.

            But the first thing you need to do is get a serial console connected and see what is being displayed there.

            https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/connect-to-console.html

            That will be the first thing we'll ask you to do there.

            Paste the output here or in the ticket you create at https://go.netgate.com/

            Chattanooga, Tennessee, USA
            The pfSense Book is free of charge!
            DO NOT set a source port in a port forward or firewall rule unless you KNOW you need it!
            Do Not Chat For Help! NO_WAN_EGRESS(TM)

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