Netgate c2758 Crashing issue (2.4.4-RELEASE-p2)



  • Hello all,

    I have recently experienced a downed network connection. The hardware was running but I was unable to connect to the
    webGUI nor through serial. I physically restarted the device, at which time network functionality returned. I am able to log into the GUI and serial interface. I was presented with a warning that the device had recovered from a crash, with a link to the reports. Could someone please assist me in determining what might be the root cause of the crash? I am new to pfSense and not versed in ready the logs.

    Dump header from device: /dev/label/swap0
    Architecture: amd64
    Architecture Version: 1
    Dump Length: 75776
    Blocksize: 512
    Dumptime: Sun Sep 29 21:04:15 2019
    Hostname: pfSense.xxxxxxxxxxxx
    Magic: FreeBSD Text Dump
    Version String: FreeBSD 11.2-RELEASE-p6 #4 ed5153fb2b9(factory-RELENG_2_4_4): Wed Dec 12 15:17:11 EST 2018
    root@buildbot2.nyi.netgate.com:/build/factory-crossbuild-244/obj/amd64/bwlyKhYx/build/factory-c
    Panic String: NMI indicates hardware failure
    Dump Parity: 2188225072
    Bounds: 2
    Dump Status: good

    Any help or insight would be greatly appreciated.
    netgate-firewall-crash-repor_190930.zip

    Thank You,


  • Rebel Alliance Developer Netgate

    <2>NMI ISA 60, EISA 0
    <2>I/O channel check, likely hardware failure.
    panic: NMI indicates hardware failure
    cpuid = 6
    KDB: enter: panic
    
    <2>NMI ISA 70, EISA 0
    <2>I/O channel check, likely hardware failure.
    panic: NMI indicates hardware failure
    cpuid = 6
    KDB: enter: panic
    

    That message in the msgbuf.txt file says it all. Two are identical. Backtraces are all NMI. That can only be a hardware problem, unfortunately.



  • Thank you for the helpful insight.
    I will look into replacing the hardware with a more current model.

    Thanks again.


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