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    Netgate c2758 Crashing issue (2.4.4-RELEASE-p2)

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • T
      tinfoilhat
      last edited by

      Hello all,

      I have recently experienced a downed network connection. The hardware was running but I was unable to connect to the
      webGUI nor through serial. I physically restarted the device, at which time network functionality returned. I am able to log into the GUI and serial interface. I was presented with a warning that the device had recovered from a crash, with a link to the reports. Could someone please assist me in determining what might be the root cause of the crash? I am new to pfSense and not versed in ready the logs.

      Dump header from device: /dev/label/swap0
      Architecture: amd64
      Architecture Version: 1
      Dump Length: 75776
      Blocksize: 512
      Dumptime: Sun Sep 29 21:04:15 2019
      Hostname: pfSense.xxxxxxxxxxxx
      Magic: FreeBSD Text Dump
      Version String: FreeBSD 11.2-RELEASE-p6 #4 ed5153fb2b9(factory-RELENG_2_4_4): Wed Dec 12 15:17:11 EST 2018
      root@buildbot2.nyi.netgate.com:/build/factory-crossbuild-244/obj/amd64/bwlyKhYx/build/factory-c
      Panic String: NMI indicates hardware failure
      Dump Parity: 2188225072
      Bounds: 2
      Dump Status: good

      Any help or insight would be greatly appreciated.
      netgate-firewall-crash-repor_190930.zip

      Thank You,

      1 Reply Last reply Reply Quote 0
      • jimpJ
        jimp Rebel Alliance Developer Netgate
        last edited by

        <2>NMI ISA 60, EISA 0
        <2>I/O channel check, likely hardware failure.
        panic: NMI indicates hardware failure
        cpuid = 6
        KDB: enter: panic
        
        <2>NMI ISA 70, EISA 0
        <2>I/O channel check, likely hardware failure.
        panic: NMI indicates hardware failure
        cpuid = 6
        KDB: enter: panic
        

        That message in the msgbuf.txt file says it all. Two are identical. Backtraces are all NMI. That can only be a hardware problem, unfortunately.

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        1 Reply Last reply Reply Quote 0
        • T
          tinfoilhat
          last edited by

          Thank you for the helpful insight.
          I will look into replacing the hardware with a more current model.

          Thanks again.

          1 Reply Last reply Reply Quote 0
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