Auto Config Backup not working

pfnow · Jul 8, 2020, 10:25 PM

On one of my pfSense (2.4.5-P1) boxes I cannot get ACB to work. The system log says it is successful:

Jul 8 18:11:20	php-fpm		/services_acb_backup.php: End of configuration backup to https://acb.netgate.com/save (success).
Jul 8 18:10:50	php-fpm		/services_acb_backup.php: Beginning configuration backup to https://acb.netgate.com/save

but no manual or scheduled backup ever show in the Restore tab. The /tmp/backupdebug.txt shows this:

cat /tmp/backupdebug.txt
https://acb.netgate.com/save

Operation timed out after 30000 milliseconds with 0 bytes received

I verified that pfSense can resolve the backup server:

nslookup acb.netgate.com

Server:         1.1.1.1
Address:        1.1.1.1#53

Non-authoritative answer:
Name:   acb.netgate.com
Address: 208.123.73.78

Here are the packages currently installed:

provels · Jul 8, 2020, 10:54 PM

Well, that's interesting. My 2.4.5_p1 shows no backups available either,

pfnow · Jul 8, 2020, 11:01 PM

For me it started back with 2.4.4, I just never got around troubleshooting it. Interesting enough, I just rebooted and tried a new manual backup and got this error:

Jul 8 18:58:36	php-fpm		/services_acb_backup.php: New alert found: An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save (&lt;html&gt;^M &lt;head&gt;&lt;title&gt;500 Internal Server Error&lt;/title&gt;&lt;/head&gt;^M &lt;body&gt;^M &lt;center&gt;&lt;h1&gt;500 Internal Server Error&lt;/h1&gt;&lt;/center&gt;^M &lt;hr&gt;&lt;center&gt;nginx/1.16.0&lt;/center&gt;^M &lt;/body&gt;^M &lt;/html&gt;^M )

Jul 8 18:58:36	php-fpm		/services_acb_backup.php: An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save (&lt;html&gt;^M &lt;head&gt;&lt;title&gt;500 Internal Server Error&lt;/title&gt;&lt;/head&gt;^M &lt;body&gt;^M &lt;center&gt;&lt;h1&gt;500 Internal Server Error&lt;/h1&gt;&lt;/center&gt;^M &lt;hr&gt;&lt;center&gt;nginx/1.16.0&lt;/center&gt;^M &lt;/body&gt;^M &lt;/html&gt;^M ) - <html>^M <head><title>500 Internal Server Error</title></head>^M <body>^M <center><h1>500 Internal Server Error</h1></center>^M <hr><center>nginx/1.16.0</center>^M </body>^M </html>^M

Jul 8 18:58:34	php-fpm		/services_acb_backup.php: Beginning configuration backup to https://acb.netgate.com/save

provels · Jul 8, 2020, 11:03 PM

Error on manual backup.

The following input errors were detected:

An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save (&lt;html&gt; &lt;head&gt;&lt;title&gt;500 Internal Server Error&lt;/title&gt;&lt;/head&gt; &lt;body&gt; &lt;center&gt;&lt;h1&gt;500 Internal Server Error&lt;/h1&gt;&lt;/center&gt; &lt;hr&gt;&lt;center&gt;nginx/1.16.0&lt;/center&gt; &lt;/body&gt; &lt;/html&gt; )

stephenw10 · Jul 8, 2020, 11:59 PM

We are aware and have our guys looking at it.

Steve

provels · Jul 12, 2020, 1:35 PM

I see ACB is working again. Thanks! Seeing past backups. too. Permissions?

stephenw10 · Jul 12, 2020, 5:25 PM

No, it was local connectivity issue that was resolved quite quickly once we were on-site.

Should all be good now.

Steve

pfnow · Jul 12, 2020, 9:41 PM

I'm still unable to backup my config. Same issue from first post.